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“Agreed- Dark & Musty Rooms”

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Samui Sense Beach Resort
Ranked #30 of 51 Hotels in Lamai Beach
Reviewed 16 January 2012

We travelled to Koh Samui to celebrate NYE 2011/12.
As it was peak and everywhere was either booked out or expensive we opted to stay at Samui Sense.
The feedback provided seemed positive and photos on the website not too bad.

As we arrived we were greeted by the senior hotel manager and checked in.
As we were shown our room it was a room which was a garden view on ground floor.
The room was definately dark and had a stale smell from the air con.
There were oil burners around the room, I am sure this is to cover up the smell.
We had no choice but to stay as it was NYE and every where else was booked out.
As we were on the ground floor we noticed the bathroom would smell horrid during the day as i am sure there we sewerage/drainage issues where it would travel from above rooms to the lower rooms out.

The pool is not on the beach front as seen in some photos on websites.
There is a restaurant on the beach front which I would say was the only positive, the chef was a good cook and the menu had a variety of different options from English, Italian to thai food.
The other issue no menus were in the rooms for the restaurant so you had to walk down to restaurant and order requesting room service delivery.

I found some of the front desk staff unfriendly and were not throughly trained in customer/hospitality service compared to other resorts within Koh Samui.
We were promised a scooter rental however, then advised they were all booked out.

I would only reccomend this hotel if you book poolside or the upper level rooms to avoid smells.

Room Tip: Do not book garden view rooms to avoid sewerage smells.
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  • Stayed: December 2011, travelled as a couple
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2  Thank VVVIIICCKKYY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 - 88 of 208 reviews

Reviewed 10 January 2012

As regular travellers to Koh Samui, we decided once again to spend our Christmas holidays in Thailand. Having stayed at various locations in various hotels, we decided to stay this time in Lamai and began to search for a hotel of choice.

We eventually short listed Samui Sense, as the website looked inviting and, began our usual due diligence in reviewing reviews of past holiday makers. We noticed a large amount of positive reviews and eventually settled for a five day stay in a junior Suite.

Check-in was efficient and friendly with a welcoming glass of juice.

We were promptly shown to our room and upon opening of the door, were immediately hit with a pungent musty smell that was overbearing and, even though we arrived on a sunny day, you required a torch to see into the room...it was that dark!

As the hotel and, indeed the entire Island was fully booked, we had no choice other than to stay in the hotel. The manager advised that he may be able to move us "in a few days" but this never eventuated, accepting that it was peak season and rooms were not available.

In order to alleviate the odour, we resorted to oil burners and open windows, despite the risk of insect bites. This helped somewhat.

Overall, the hotel is located nicely on the beach however, don't expect 5 star luxury. The hotel could do with an overhaul.

Breakfast was nothing special but acceptable for the price. The location of the breakfast area is right on the beach which makes for a relaxing breakfast with beach vistas.

In conclusion, we are very surprised that not too many reviewers mentioned the dark and damp rooms. We asked a few other guests as well as could see into other rooms that were being cleaned and, the darkness and musty smell were very evident, even from the hallway.

Overall, unless other, brighter rooms were available, we could not recommend a stay here unfortunately.

Room Tip: Do not get a ground floor room as they are very dark & musty. Pool side Bungalows looked dated...
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  • Stayed: December 2011, travelled as a couple
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1  Thank NonAvailable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

The samui sense doesn't look much from the street but it really is a little oasis. We were greeted with a refreshing cocktail and quickly checked in. Our room was fairly small but really was comfortable. We really enjoyed our time in this resort and loved being right on the beach. Breakfast was good with lots of food choice. Tables were set up on the beach at night which was a very nice touch and very romantic. Overall we had a lovely time at this resort and would definitely recommend it to anyone.

  • Stayed: June 2011, travelled as a couple
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2  Thank DianneEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

The location is great, the accommodation is very comfortable, the personnel is forthcoming and friendly, you can expect professional treatment + the breakfast is excellent:)
Samui Sense beach is a lovely place!

  • Stayed: December 2011, travelled with family
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3  Thank Veronika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2011

the beach next to the hotel was amazing, the rooms were clean and big enough but we found the location to be a little out of the way and there is not much to do on that side of the island. the staff were not very helpful and not very friendly and I found them difficult to communicate with and ask for help - examples are we had to carry our own suitcases too and fro our rooms, we had to walk to the street with our own bags and flag down our own taxis, when asking best places to go we were responded with "I dont know" etc etc.
the bed was the hardest I have ever slept on and i was convinced sleeping on the floor would have been more comfortable!
The breakfast was the highlight, the staff that worked at that time in the morning were alot more friendly and there was enough choice and the seating is right on the beach which was pleasant in the morning.

Room Tip: ask for a room near the pool and close to the beach - they are the rooms that have sitting areas out...
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  • Stayed: December 2011, travelled with friends
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Thank Samina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2011

We stayed here for 4 days 3 nights during August 2011 and I got the impression there weren't many people staying at the time.

We had originally booked a bungalow based on reviews on TripAdvisor however once we walked into one down near the pool and bar we immediately thought twice about that decision. Cigarette burns on the old wooden (very plain) bedside cabinet/box things, no two lights matched and the aircon was only putting out wisps of coolish air every couple of minutes. The bathroom would have been extremely modern in the very early 80s.

We asked to see another room and were shown 2 - the Thai Bungalow (slightly more expensive) and the 1br suite (1000THB per night more expensive). We settled on the very modern and up to date suite with balcony. Very happy with the room and its amenities. So modern and new that it felt like it was built the preceding week.

The airconditioning was a central system so you could set and forget while you were there. The balcony with its sun lounges would be great but we preferred to spend time on the beach. Nonetheless - great place to have a G+T while contemplating where to have dinner.

The dark polished wooden floors of the 1 bedroom apartment led up to a beautifully laid floor level (Thai style) bed with crisp white linen and silk oddments as decoration. The bath was large and deep making for a great bath. The wardrobe space was good. There was little 'kitchen' to speak of apart from a tiny (ie: 1' x 1' x 1') fridge with a proper metal sink, but no microwave or stove facilities to speak of. Quite a few channels on the cable - roughly half in English and a few in French and German. The lounge was great and comfortable to relax in with the ipad. If there are a couple of couples staying in suites near each other there is easily enough room to get together for a drink in one room before going out.

Wireless internet throughout the hotel is free (they give you the password when you check in). The speed is pretty good (not as good as Bangkok but still better than some other places we've been). As at August 2011 there is no 3G on Koh Samui. I repeat - there is NO 3G on Koh Samui. You can use your 3G simcard you bought in any other place in Thailand to make calls and text perfectly (and at excellent rates, no matter which company you were with, by the way). So many people at the airport were berating the poor sim card selling girls as though they were personally responsible. What is that about?

You're gonna have to use the usually free internet in the hotel. If you're security conscious (not that 3G will help that) - use a VPN like we do. 10 years and not a problem with phished information yet. Spend 10 or 15 USD for your entire holiday trip and you'll be safe, no matter where you go. You can even use it when you get home and go to hotspots etc.

Back to the hotel... We had decent wi-fi access from our sun lounges on the beach too so the iPad got a work out (check out the photos). Come the evening time they move the sun lounges off the beach and replace them with beanbags. We had a drink here before wandering along the beach to check out dinner options. One thing here - regardless of where you go - if you're sitting on the beach, it's dark, and drinks or dinner are your order - you are going to pay for it. It's the way it is. The food on the beach here is expensive, then so are all of the other beach hotel food options. Don't moan because the seafood banquet in the main street is only $40USD and here you're paying $60USD. You're sitting on a beach with your toes in the sand and someone running food back and forward to you - they don't do this for $3USD a person any more. Drinks are no different. If you want to have cheap drinks while walking on the beach - buy them at 7-11 and have them as you discreetly walk along the lapping waves.

Overall the suite option with balcony was outstanding. If I recall correctly hotel transfers are only one-way if you stay in a suite (ie: the return is free). That's worth the 1000THB for a night on its own. Try it - you'll like it!

Room Tip: Choose a suite - not a bungalow. Do not stay near the pool (noise).
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  • Stayed: August 2011, travelled as a couple
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2  Thank vicbrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2011

After several days in crazy Bangkok, coming here was like ying to the capitals yang. From the moment we entered the reception area it was wonderful. Lamai is relatively small so you're close to everything when you walk out. And it's one of the few areas of the beach with sunloungers. The dinners on the beach are beautiful and it's great to walk along afterwards visiting the various beach bars.
We had a Thai villa which I would recommend.I'm not really a pool person so it was lovely to sit out on the shaded decking with a book.
Breakfast overlooking the beach is a great start to the day and we had no problems with anything really, maybe if we had to be picky it would be the amount of sunloungers available,. They do allow non-hotel guests to use them for a fee. We always had some though. Staff were courteous, rooms were cleaned immaculately and we will be coming here again.
Stay here. you won't regret it.

Room Tip: Thai Villa is great. The pool rooms are right on the pool however so if you like some privacy maybe...
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  • Stayed: January 2011, travelled as a couple
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1  Thank CitySoobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Samui Sense Beach Resort

Address: 124/61 Moo 3 Maret Lamai Beach, Lamai Beach, Maret, Ko Samui 84310, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#20 On the Beach Hotel in Lamai Beach
Price Range: £39 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Samui Sense Beach Resort 3*
Number of rooms: 44
Official Description (provided by the hotel):
Located in the middle of Lamai beach, Koh Samui’s white sandy beach with various shopping and nightlife entertainment , Samui Sense provides you with an ultimate comfort in one of Koh Samui’s best locations. We are only less than 30 mins from Koh Samui’s airport and only 15 mins to Chaweng nightlife area. Our small boutique hotel has recently been upgraded to a true four-star boutique hotel standard, blended with Koh Samui’s original design concepts, our hotel accommodation design ranges from traditional Thai architecture to modern contemporary. Our 44 units comprises of 6 Poolside Villas, 8 Thai Villas, 20 Superior Rooms, 8 Junior Suites and 2 Executive Suites. Samui Sense represents what Samui's old charm used to be and is a well preserved property on the island with true Samui hospitality. ... more   less 
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Also Known As:
Samui Sense Beach Hotel Lamai Beach
Samui Sense Beach Koh
Samui Sense Beach Resort Ko Samui/Lamai Beach

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