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Reviewed 17 February 2013

I have recently returned from spending at week at Rocky's. I could honestly not recommend this place highly enough. Yes, it is not the cheapest place on the island but - as with anything - you get what you pay for. We paid for quality and it delivered. Our room was stunning, the food at The Bistro was amazing, the breakfast served daily at the Dining Room was better than you'd get in the best cafes anywhere! We also enjoyed a private dining experience, and that was an evening and an experience we'll never forget. An absolute must if you stay at Rocky's.
Plus, it was it was the little things - the way the grounds staff greeted you on your walk to breakfast in the morning, the fresh flowers in the vases around the resort, the turn-down service, the way staff were willing to help at all times. Staff assisted us with booking various activities and just made it so easy for us! We were grateful for their assistance. We also took advantage of a private tour of the island with Rocky's and that was a fantastic experience too. Honestly, I can't fault this place. Those people that complain about it, I believe, are the kind of people that could find something to complain about anytime, anywhere! If I had one complaint, it would simply the be the other guests! Despite the brochures in the rooms asking guests not to 'claim' pool chairs and then leave them vacant, we noticed people putting their belongings on chairs as early as 7am, and then not arriving until 11:30am. That was just rude - but somewhat outside the resort's control.
As you may have read in other reviews, Rocky's is a bit outside Lamai, so you do have to catch a cab in and back (or take advantage of Rocky's free shuttle). However, this suited us perfectly and even if we didn't get the shuttle, we never waited longer than 2 minutes for a cab and never had any problems with getting a cab back. Highly, highly, highly recommend this for your Koh Samui holiday.

Room tip: In terms of rooms were in 612, which overlooked the pool. It was perfect for us - close to the pool yet still super quiet.
Date of stay: February 2013
  • Trip type: Travelled as a couple
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4  Thank KateARobertson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin_Rockys, General Manager at Rocky's Boutique Resort, responded to this reviewResponded 22 February 2013

Thank you, yes our pool view rooms are indeed spacious and quiet. With regards to other guests putting towels on the sun beds, that is difficult to control. However I have just ordered more sun beds so no problems in the future.

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Reviewed 13 February 2013

Koh Samui, as ever, delivered everything it promised, but Rocky's was a huge disappointment from start to finish.

It is difficult to know where to start, but we had two principal complaints: the quality of the room and the quality of the service.

The Room:

We had booked a Deluxe Ocean View Junior Suite, so we were within our rights to expect a deluxe (no!) suite (no!) with an ocean view (WRONG!). The room (807) was standard size with standard furnishings, albeit with a large and comfortable bed.

We had requested a room high up on the hill (as recommended in previous tripadvisor reviews) but found ourselves were on the raised ground floor which meant that our ocean view comprised the back walls of two beachfront villas and a thin sliver of ocean (see photo). We had had visions of sitting on our balcony taking in the sunsets, but this was not to be.

On arriving, we immediately told the staff at reception that we were not happy with the room and would like to change. We were told that nothing could be done until the morning. We heard nothing more of this and, with limited time in Samui, decided to stick with our room (but it would have been nice if someone had followed up on our complaint).

The Service:

We travel to Thailand often and are always struck by the outstanding friendliness and high quality of Thai service. Rocky's must be the exception that proves the rule, because the standard of service was APPALLING.

The breakfast service was a prime example – it was shambolic and the owners and management should be embarrassed. Not once in the four times that we had breakfast were we provided with a full complement of cutlery, plates, menus, napkins etc.. It became a running joke between us to guess what would be missing before we arrived at the table.

The waiting staff themselves (with a few exceptions) were slow, very bad-mannered and clearly hacked off about something (maybe it is the cancellation of all of their days off, as mentioned by the hotel manager in response to an earlier complaint). Each morning we saw staff openly bickering amongst each other in the restaurant. This is not exactly "boutique" behaviour. What was more surprising is that each morning the hotel manager Martin was in the restaurant but took no action to sort out what was really quite obviously dismal service. One of the owners was also present on most mornings, but clearly took no interest in the chaos behind her.

Service elsewhere (at reception, the bar and the bistro restaurant) was also very slow, even where there were no other guests waiting.

Previous reviews have mentioned that the hotel was ill-equipped to deal with busy periods, but surely the level of business at Christmas, new year and Chinese new year should not come as a surprise to the management?! You can't expect guests to forgo a relaxing experience, just because the hotel is near capacity.

Overall, the resort just is not a boutique resort. It has none of the charm or personal service of a true boutique hotel, perhaps because it has too many rooms for the size of the common facilities such as restaurants and beach space, perhaps because the owners and management have become lazy and complacent given its previous success or are too focussed on the lucrative wedding market to ensure that all guests experience a high level of service.

Amusingly, the brochure in the room states the following:

Rocky's is not a five star resort or a four star resort. We don't offer the level of service we offer in stars. We are a family. And, we consider all of our guests as part of our family.

They are right, Rocky's is a three star resort let down by one star service. We were pleased to leave Rocky's and its dysfunctional "family" behind.

A full list of issues (by way of "constructive feedback") relating to our stay:

- Airport pick-up was late and we had to ask another driver to contact the hotel to find out where our driver was.

- Room was not as described – "deluxe" and "junior suite" are subjective terms I guess, but "ocean view" implies a lot more than what we received.

- Unavailability of staff to deal with complaints on arrival.

- Insufficient seating room at breakfast (due to slow turnaround of vacated tables).

- Bickering and surly waiting staff at breakfast, in spite of the owner and hotel manager being present.

- Breakfast items served incomplete (e.g. poached eggs on toast, without the toast).

- The usable beach space is tiny, with room for a maximum of 8 – 10 people.

- There were a lot of children – not a problem in itself, but Rocky's feels more like a Club Med kids club than a boutique hotel, which is not how it markets itself.

- VERY slow service in the bar and the bistro restaurant.

- Not once during our 4 day stay did anyone ask if we were enjoying our stay or if we were ok. The Rocky's "family" is clearly not one for talking.

Others obviously find something to love about Rocky's, but we couldn't see it - maybe blood is thicker than water as we were clearly not welcome in the Rocky's family.

Date of stay: February 2013
  • Trip type: Travelled as a couple
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8  Thank MattN_sgsg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin_Rockys, General Manager at Rocky's Boutique Resort, responded to this reviewResponded 22 February 2013

I am sorry that you were disappointed with your holiday. I am very concerned about your comments and kindly ask you to contact me to discuss further. We really and truly want our guests to be happy and it saddened me to read your review. Thank you.

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Reviewed 11 February 2013

We were very well looked after at Rockys. Our suite (one of the 900's) was excellent, and the whole resort beautifully kept by fastiduous staff. The two restaraunts were high quality and didn't disappoint. Staff generally excellent; Martin, the manager, was particularly attentive although the bar staff could have been a little more cheerful. Expensive by Thai standards but worth it for a high quality experience.

Date of stay: February 2013
  • Trip type: Travelled as a couple
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Thank misspjmartin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin_Rockys, General Manager at Rocky's Boutique Resort, responded to this reviewResponded 22 February 2013

Thank you, We use the best imported ingredients, which we believe for the quality, offers good value for money.

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Reviewed 10 February 2013

My wife and I have spent several holidays in Thailand over the last couple years and have never been disappointed ,the people the food and scenery have always been great . for this trip we were looking for something different and Rocky's ticked all the boxes , food / staff / setting / accommodation second to none . The management and staff were very attentive at all times and nothing was to much trouble .
We would like to offer Cherry in the dining room and Poly in the bistro our many thanks for going that extra mile .
We would also like to say many thanks to Martin, Mira and Julian for making our stay a memorable one .

Room tip: all the rooms have there own attributes , for anyone with mobility problems i would suggest a poolside room .
Date of stay: January 2013
  • Trip type: Travelled as a couple
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1  Thank barry p
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin_Rockys, General Manager at Rocky's Boutique Resort, responded to this reviewResponded 22 February 2013

Thank you Barry, I will pass on your thanks to everybody. Until next time.

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Reviewed 10 February 2013

We attended Rocky's with our two Daughters for our Son & Daughter-in -Law's(magical) wedding day.Although our wedding party was small,the manner,professionalism and personal attention to detail that the 'Rocky Team' paid to our wedding party was fantastic.Making us all feel very special from the build up to the the wedding ceremony it's self to the very last dance of the evening.
Even pre & post wedding the whole expeirence was great,waking up to friendly staff who always acknowledged you with a smile and good morning to the last thing at night,really polite and friendly.
As a middle aged couple we were a little apprehensive about going to Thailand.However our trip to Koh Sumai in general and Rocky's in particular has certainly changed our mind and views. In fact we haven't stopped telling our friends that they must put this on their places to visit.

Room tip: For a family the villa options was perfect.
Date of stay: January 2013
  • Trip type: Travelled with family
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1  Thank kevin b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martin_Rockys, General Manager at Rocky's Boutique Resort, responded to this reviewResponded 22 February 2013

Hi Debbie and Kevin, Thank you so much. It was great to have you here. Being part of a wedding group always improves a holiday. Try coming on your own next time, you will still enjoy it as much, I promise.

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