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“Alot of false advertising, and poor service!”

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Searine Samui Boutique Resort
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Alot of false advertising, and poor service!”
Reviewed 16 January 2014

A lot of false advertising, rude staff, not so good food, and the service is very slow and don't expect your room to be ready on time either. Very steep walks to you room also.

They advertise there is a swim up bar, FALSE! There is no swim up bar at all, and you will be waiting about 15 minutes for a cocktail!

They also advertise that it is a Resort and Spa, FALSE! There is no spa at all!

We were welcomed with an hour delay for our room, that was after we were taken to our rooms and they were still dirty from previous guests.

I personally like to sleep in a dark room, but they had white curtains that didn't meet, so the sun would be shine in early in the morning..

Room Tip: Get a room near reception so you don't have to hike up a hill everyday!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBJB1967, General Manager at Searine Samui Boutique Resort, responded to this review, 28 July 2016
Dear Sarah S,
Thanks for your feedback about Serine Samui Boutique Resort. It is long time feedback but still important for us to focus and keep update our reader.
Now new management team are in placed, let me confirm the information about the points that you mentions
* Rude staff, this point is fixed. Our staff are very nice and friendly as we have regular training in house about services standard and attitude.
* Bar in the pool is there, they close for a while during you stay and we start to open now with daily happy hour for our customer round the pool. We have new bartender person who are expert for his job to take care and serve. ( Mr. Bon)
* The Spa business is closed with some internal reason, however now we have set up the Thai Massage, Oil massage, Foot massage, Head Shoulder, Back Massages for our guests activities.
* The white curtain is our design concept, however if some of our guests feel uncomfortable we can provide another dark curtain temporarily.

Sarah S, thanks again for your value feedback, if you want to give us another chance to show how our hotel improve, please feel free to contact me directly.

Best regards,

Narongchai Roipila ( J J )

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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90 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (12)
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English first
New York City, New York
Level 4 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 September 2013

This is a good value mid range hillside resort. Not sure where the Spa bit comes in as I didn't see much evidence of this. The pool is fantastic, big with well kept pretty garden area and not over chlorinated. We stayed in a basic room so I can't comment on the cabins although they did look really nice. The room was very big and clean. It could do with some modernization TV, decor etc but it was clean and functional so if you aren't a total interiors snob like me you will be just fine. Fridge and basic mini bar are always a good thing and often overlooked but not here. Staff are indeed very nice if not very well informed. Didn't eat here food looked bland but can recommend a fabulous french bakery just 5 minutes on a bike or car called La Fabrique. Excellent breakfast and coffee.

Room Tip: The hill is steep so yes book a lower room if its in your budget and the wooden villas certainly loo...
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  • Stayed August 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank mywelltraveledfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2013

I have stayed here several times, last time in April. So obviously I like it... but I appreciate it may not suit everyone. Unless you have good legs or need exercise, ask for a room on the lower part as slope is quite steep. Good value for money, breakfasts so-so, staff very friendly. Nice pool. Very green with some interesting insect life. Chances are you will have the place pretty much to yourself.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 May 2013

If you get to the resort and your room is high up on the property, upgrade to one of the cottages closer to the hotel reception area. The quality of rooms are much better. It is worth the upgrade. The food and breakfast at the hotel are average. Check out some of the grocery stores closer to chaweng to get cheap snacks and drinks.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jb1Ontario_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
1 review
Reviewed 18 April 2013

The resort is fantastic N so does my 6 day stay there. The staff was friendly N helpful all the way, the food is good N so does their services. The room is clean, fresh towels N daily top up free refreshment.
The peace N tranquility is what I love most. Climbing up to my room is not an issue to me, I'm 55 now.
Would come back again to see the smiley faces.
Good job to the management N thank u all.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laubert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 March 2013

Much better than most of 1st line hotels on Lamai Beach. If you do not mind climbing up to room, because hotel really situated on hill, this is good place to stay.
Couple minutes ride on bike and you are on the beach

Room Tip: villas on top have good view
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Timur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zhuhai, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2012

The rooms are spacious and clean, the food is of a good standard and well priced. The staff are very friendly,. It is, however, at least a 25 minute walk to the beach and the free shuttle is only to the beach and not from the beach. Do not use their taxi service as it is double that of other taxis. The kids pool is in good condition, but the adults pool has lots of tiles missing and electrical wires sticking out from the lamps.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zoenella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Searine Samui Boutique Resort

Property: Searine Samui Boutique Resort
Address: 127/60 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Serenehill Resort & Spa)
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #21 of 48 Speciality Lodging in Lamai Beach
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Searine Samui Boutique Resort 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
The Searine Boutique Resort on Koh Samui is situated on a hill with great views of the ocean, while only 10min walk from Lamai's famous beaches. Our villas are made from teak wood and surrounded by beautiful landscapes, trees and gardens that shall give you the tropical jungle sense. Amidst this amazing scenery there's an elevated roundly-shaped swimming pool with waterfalls. The staff is always ready and happy to serve you with a smile! Enjoy staying with us! ... more   less 
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Also Known As:
Serene Hill Hotel Koh Samui
Searine Samui Boutique Resort Ko Samui/Lamai Beach

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