I normally wouldn't book a hotel with such questionable reviews for a holiday however I was forced to stay here on a tour I did with G Adventures.
Not only is the hotel a ten minute walk up a hill from the beach, bars and action, but it's service is extremely poor to the point where it's just plain disrespectful.
We got given room 112 which has no windows, but it was clean so both my friend and I agreed that we could put up with it for the 48 hours.
Tonight, the toilet wouldn't flush. The water rose over the bowel and spilled all over our bathroom floor. We ran to reception and told the two staff (who didn't look a day older than 18 and were engrossed in a Thai comedy show) what had happened. They seemed to speak little english but followed us back to the room to check out what was going on.
They then proceeded to scold us for trying to flush toilet paper down the toilet (which is obviously the norm for anyone who has grown up in a 1st world country). We were not informed to not flush toilet paper prior to this nor are there any signs in the bathroom to caution guests. The boys told us that there was nothing we could do but wait for the toilet paper to break down in the pipes.
We asked them to clean the floor which was now sticky with a mix of urine and toilet water, however they said no as their cleaners went home at six. We asked them if we could switch rooms as the bathroom was unusable and they proceeded to laugh in our faces and claim the hotel was fully booked. We asked them to clean it and they said that one of them was a receptionist and one was a security guard so no. We asked them if they had supplies so we could clean it and they just said no it was with the cleaners.
We ended up being given a couple of towels to put on the ground which was our idea. Thank god we are two bright girls who have the initiative to take action in a toilet explosion situation, with ZERO help from the staff.
I'm sorry but in what country is it ok to use a bathroom that is a swimming toilet bowl.
Will never stay here again.
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- Also Known As:
- Lamai Buri Hotel Koh Samui
- Lamai Buri Resort Ko Samui/Lamai Beach