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Reviewed 4 August 2014

choose and paid for thru thomas cook. the holiday ran from the 18thmay to 1st june
firstly, have posted this review today having read the response to criticism from from the
manager a Mr fessili.
now for the list of problems we encountered
1/at the time the kids club was none existant
2/french run hotel catering solely for the french speaking tourist
activities/shows/bingo /quiz announced and performed in french
3/the advertised friendly staff were arrogant,surly and at times rude
preferred treatment in the bar /restuarant again to the french speaker
4/advertised pool/beach bars did not open until the 2nd week
towels/certain spirits/ice cream/sun lounger cushion were all to be paid
for (not as advertised)
5/at night time a childrens mini disco was run ,and dispite 80% of the children
being english most off the songs were in french and german
6/adult entertainment again rarely performed to include the british tourist tourist
turkish baths/sauna (advertised free) available at a charge
7/food ranged from bland to at times uneatable
j8/amel the thomas cook rep was a disgrace/meetings held were in disarray and at
times heated..thomas cook and the hotel blaming each other for the problems
when i arrived at the hotel 18th may 25 guests who arrived with me paid the extra
and moved ..i should have..a few days into the stay we had a 1 to 1 with jamal the rep
onlly to be told do not worry things will improve next week.we requested a complaint form
along with at least 40-50 other guests.i am currently in dispute with thomas cook
so finally when my family group stayed
there were heated arguements from customers with jamil... complaints on a daily basis
to management
bad service/manners/ bland food /a hotel interested in taking the british pound but not the tourist.. so mr fessili all the complaint forms to thomas cook a copy you received ..have they
been ignored.. my advise is give this hotel a miss

  • Stayed: May 2014, travelled with family
    • Value
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5  Thank leonard t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

Our flight with thomas cook was delayed 6 hours so after ariving at hour hotel at 4.30am we had to fill out visa forms. We were then shown to our room wich was basic but you get what you pay for.
The pool was always clean i could never fault this, the food was intresting, we stayed for 2 weeks the first week the food was good but by the second week the quality had dropped.
The entertainment team were AMAZING they kept every one entertained all day, things for everyone to take part in they made the holiday.
one of the entertainers stood out by miles, his name was Gaston. I fell over a week in to our two weeks away hurting my ankle and cutting my knees he cleaned me up and looked after me for the rest if the holiday. He is such a credit to the hotel.
After returning to the UK turns out I have broken my ankle, but it was still a really good holiday

  • Stayed: July 2014
    • Value
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3  Thank nayhay23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

I visited two weeks ago. I agree the decor and rooms were 'tired' and food was 'below average', however you do get what you pay for. The alcohol was of poor standard/quality. I didn't feel it was appropriate that quests were able to reserve sun beds putting towels on them the previous evening, leaving it impossible to get a sun bed even though we were up at 7am! However, I did have a fab week of rest and relaxation.

Stayed: July 2014
2  Thank TJJepson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

I stayed at the hotel with my young family for a week. The rooms were ok but a little bit of TLC was needed however the maid cleaned our room everyday and left are children's pjs and teddy bears neatly tucked into the beds. My son complained his bed was too hard and I had to agree my husband and daughter found them fine though. The pool was lovely although it is very difficult to find a shaded spot as all the French guests left towels out overnight! Shade was a must for my children as it was so hot so i unfortunately had to do the same! The food was terrible! Thomas cook should inform English people that the food is French! My children lived on bread for a week! The alcohol was again terrible and you could never get served at the poolside bar! The staff were fantastic with us especially Gaston. The animation team made up for the food and alcohol. My children had a great time and my husband and I took pleasure in the fact that are children enjoyed it :) would I stay at that hotel again?...no but remember folks you get what you pay for

  • Stayed: July 2014
    • Value
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    • Rooms
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1  Thank Sarahellalogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014 via mobile

Hiya I'm 22 myself and my boyfriend 25 are planning on going to this hotel September and I just wondered if there are any local restaurants around the hotel ? We usually like to go to restaurants as well as eating in the resort, also are there any excursions anyone would recommend ? Kind regards Antoinette

Stayed: July 2014
2  Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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