There was an issue with our reservation and we were given a room without a balcony. I emailed the hotel manager, Senor Serrano, and within an hour he called us and upgraded us to the superior room with a beautiful terrace for the rest of our stay and for free. He also gave us free access to the water spa in the hotel which was amazing. Thank you Senor Serrano for making our trip memorable and the stay beautiful.
Go to the water spa, it is so relaxing. The breakfast is amazing and you can get so much food and even champagne and rose to drink. The staff at the pool and in the breakfast room were great too!More