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“best vacation..best hotel”

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TUI Family Life Orquidea
Ranked #1 of 4 Hotels in Bahia Feliz
GreenLeadersPlatinum level
Dublin, Ireland
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“best vacation..best hotel”
Reviewed 10 August 2014

just returned yesterday after one week in Orquidea hotel..best vacation..great hotel..food is good always fresh and lots of it with kids corner and snack bar by the pool..great and friendly staff, brilliant entertainment team the kids enjoyed ant minute..every thing was well organised by Thomson to the last details..even on the last day after checking out at 12 kids stayed at the pool and we got a room at 4pm for 30 minutes to shower and dressed up for depart.. highly recommended specially with kids..

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Ronenvak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, 26 August 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,683 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (358)
Date | Rating
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  • Danish first
  • English first
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English first
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 August 2014 via mobile

I read trip Adviser like a bible and when we got to the hotel it looked and felt welcoming The only thing that let down this holiday for me was lack of Hotel staff to help with luggage this is the first Thompson holiday I have been to where staff looked on as my poor daughter struggled with four cases and a small baby in buggy my 8 year old grandson and myself who is disabled with a crutch lucky a nice young man helped my daughter we was the last guest to go to our room if the hotel can employ someone to help with the cases it would help so much because the travelling is exhausting help is also needed in dinning room in 2weeks I was only offered help to carry my plate to my table 1 time other times my daughter got my food for me This hotel is not Disabled friendly which is sad because some families have a loved one who has a disability and would also like to go on a family holiday .

Stayed July 2014
Helpful?
7 Thank Susan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, 26 August 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 August 2014

2nd time we have been and it did not disappoint us. The hotel is immaculate, the hotel staff work very hard 24hrs a day to ensure everything is satisfactory. The grounds are immaculate and very safe. The food is superb, plenty of choice to suit everyone's taste. The Thomson Welcome Team were absolutely fantastic, Gian was so lovely and helpful. The entertainment team - Steady Eddie & Lisa Lollipop are a credit to the hotel and deserve to be recognised for their hard work! The Kids Club Team were also very good and our Daughter loved them, there is plenty of variety to entertain the children. Big Daddy - what can we say? He is a massive part of this hotel and I'm sure without him there, it just wouldn't be the same. He is fantastic!
We stayed in a family room as we took our Mother in Law and it was more than adequate!
I can't praise this Hotel enough and it's staff for their hard work and dedication into making your holiday perfect - although I do have one tiny complaint. The Hotel was full of Scandinavians and whilst it's not the hotels fault for the attitudes they have, it did make it uncomfortable for us and other Holiday Makers at times. They have to be the rudest people I have ever met! They demand Sunbeds/Chairs, they push their way through queue's and walk into you as if your invisible! We did have the last laugh with one of them though by moving his towels off his beds on our last day!
If you haven't been, you should go, if you have booked to go, it will be fantastic! Enjoy!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Agnewli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, 26 August 2014
Hello! Big Daddy here,

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

I thank you personally for your very kind words,it is important everone enjoys the program here and the team,i hope to see you again one day!

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 August 2014

This was my honeymoon with my wife and little one niall aged 3yrs,this was a fantastic holiday and would tell people to 100 per cent go to this hotel sometime in their lifetime.we had a lovely room on the 6 level floor room 613 and it was very nice and very modern and kept clean via the maid every single day to a high standard,we stayed in this room for 14nights and love every second of it.Entertainment team are fantastic and keep both kids and adults entertained all day top reps was lisa lollipop,steady eddie and big daddy. There is a kids club for kids to go to my little one didnt use this but everyone said how well it was run. 3 different pools and crazy golf. Food was good and plenty of choice with a kids section,the only down side to the food was i didnt see any yoghurts in the range of selections.love it and would look to return in the future again.from craig,cheryl and niall

Room Tip: rooms on the 6 level floor are great all updated and very good beds in there to sleep on
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank craig m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, 26 August 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 August 2014

Recently got back from a fantastic week at this hotel, what to say. We asked for a room on the 7th floor and on arrival we were allocated room 716. We had an amazing view from the room. I travelled with my 14 year old son and my mom. There were always plenty of sun loungers around the pool area or on the grass with a bit of shade. However on a couple of days it was really windy. The only downside was that there was not a lot for my son to do as you had to be over 16 for the activities unless you were a youngster. The reps were fantastic all day everyday especially Lisa lollipop..... Food was amazing, everything you could wish for. All in all a fantastic holiday

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank boardbabe41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, 26 August 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2014 via mobile

Great holiday especially if you have kids. Entertainment team are fantastic and keep both kids and adults entertained all day. There is a kids club for kids to go to. 3 different pools and crazy golf. Food was good and plenty of choice with a kids section. We stayed in a family room which was quite spacious and had a lovely view of the swimming pools and sea. Nice few shops outside of the hotel which are nice to look around. Visit playa del ingles and Maspalomas are worth the trip. Beautiful places with lovely beaches means there isn't really one by the hotel.

Stayed September 2013
Helpful?
2 Thank Vicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

First time at this hotel with my family, ( me, husband, 2 boys 8&5 8 month old daughter and my parents) we stayed for 2 weeks and could have stayed another 2. The hotel was lovely the food was excellent lots of choice and great that there was a kids section,the staff were so friendly and the entertainment staff were absolutely brilliant ( big daddy, steady Eddie, Lisa lollipop and cha cha Charlie) great credit to the thomson team. The thomson reps were great to always knew the answer to any question. Will defiantly be returning in the future.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, 26 August 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI Family Life Orquidea

Property: TUI Family Life Orquidea
Address: Viejos Tendereteros s/n, 35107 Bahia Feliz, Gran Canaria, Spain (Formerly Orquidea Hotel)
Region: Spain > Canary Islands > Gran Canaria > Bahia Feliz
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bahia Feliz
Price Range (Based on Average Rates): ££
Number of rooms: 255
Reservation Options:
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Also Known As:
TUI Family Life Orquidea Bahia Feliz, Gran Canaria

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