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“Nice hotel with oceanview”

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TUI Family Life Orquidea
Ranked #2 of 4 Hotels in Bahia Feliz
GreenLeadersPlatinum level
Reviewed 14 August 2014 via mobile

Beautiful oceanview from rooms on forth floor and higher. Pool area little bit crowded. Public beach is near to hotel but not so big and during tide the entry is by the rocks. Sunbeds at pool area are horrible - no flat position and not possible to keep fixed any position.
Personal is very friendly. Animation only for english speaking. Rooms are large with large balcony and everything is clean. Internet connection is paid but connectivity is not so good but it's holiday time ;)

Stayed: August 2014, travelled as a couple
2  Thank PeterT_SK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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755 - 761 of 1,860 reviews

Reviewed 12 August 2014

The Hotel is beautiful and immaculately clean, you can walk round the hotel at any time of day and see staff cleaning even the door handles! I found the staff to be very attentive very efficient and friendly and made our holiday experience a great one. The hotel grounds and gardens are vast and beautiful and are lovingly cared for. The food in the main restaurant was excellent and the choice was outstanding with something for everybody.I only have one small gripe and that was the other restaurant Los Nido's which had a smell to it, not sure why as it was as immaculately clean as the rest of the hotel and the food quality here was also excellent. It might not of bothered other people I'm just no good with smells! I would also say that that they could do with those electric fly killers in there as there are a few too many flys in there, having said that the staff are so efficient that they will change any cutlery where a fly landed or remove any food. Plates were never left anywhere in any restaurant and were taken away the second you'd finished!
Despite that one small blip with Los Nido's I can't fault this hotel or it's staff in any way and it was an absolute pleasure to stay there.
The Thompson staff wow! These people are the most hard working people I've ever seen, they really do go that extra mile to make you have the time of your life! special mention to Lisa Lollipop and Steady Eddy who work morning to night entertaining people, their energy and enthusiasm for their work is mind blowing! The acts bought into the hotel are also very good.
Our family had the time of our lives and if I had to go on the same holiday every year I would be as happy and excited as the first time every time!
Thank you Thomson's and Hotel Orquidea!

Room Tip: we had room 103 on the first floor, great room in my opinion!
See more room tips
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this reviewResponded 26 August 2014

Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Just returned from a 11 night stay at this wonderful hotel with my wife and 9 year old son. The hotel is in a lovely location and we had a great view of the pool area and sea from room 108. The food on offer was of excellent standard with plenty of choice for both adults and kids. The waiters and bar staff were all helpful and polite but one in particular Arron was great.

Now onto the Entertainment. What can I say but the best we have ever seen. We have stayed at other Thomson Family Resorts and Holiday Villages but what you get at this hotel beats them all. We would like to thank Big D, Steady Eddie, Lisa Lollipop and Courtney Crush for making the entertainment fun for all the family day and night.

I would also like to thank Tash and the holiday advisers for the great service they offer if you ever have any questions you need answering.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank StewartP1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this reviewResponded 26 August 2014

Hello! Big Daddy here,

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We would like to thank you for your kind words and comments regarding the entertainment,it really is important to include everyone as much as possible and make them feel part of one great big family!

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

The Orquidea had excellent entertainment day and night, the food was good and also the the service was excellent. Location was ok, hotel was right on the beach but you are charged for loungers there. People usually get up around 4.30 - 7.30 to put their towels on the loungers by the pool. My advice is to get the loungers nearer to the beach to make the most of the sea breeze but don't leave valuables in your bag and leave it by your lounger as the public pathway runs past the hotel with easy access to the hotel grounds. The next resort is only about a mile away, San augustin but it is only accessible by bus or taxi. Very busy hotel but if your tour operator asks you to pay extra for a pool or sea view tell them every room either faces the pool, the sea or both. Great for kids and adults, not good for heavy drinkers.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Happysteve40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this reviewResponded 26 August 2014

Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

Just back from this lovely hotel, which is very clean & spacious. Our room was massive split level with pool view, even though there where only three of us we had two rooms, one containing a double bed, and a spacious annexe off the living area housed two single beds. The living area also had a double bed pull out sofa!!! Spoiled for choice with the sleeping arrangements. Wardrobe space was fantastic only regret I couldn't fill them up in my one week stay. Also in the room was a small fridge, tea coffee making facilities, large tv (with British channels) & a small but useable hair dryer. The pool areas are well maintained however you do have to set your alarm to bag a sunbed near them but the garden areas are quieter. For all you travellers with children you will love the evening entertainment that thompsons provide, look out for all little girls heart throb steady Eddie!! Also top entertainers are bubbles, Lisa lollipop too name just a few, these entertainers work continually throughout the day amusing the kids. Finally the food, this was for me typical buffet style, nothing outstanding, but to be fair it did cater for ages & tastes weather you loved fish/meat or vegetarian, so this is just my personal picky taste. Would I go back YES xx

Stayed: August 2014
4  Thank mrsraynor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this reviewResponded 26 August 2014

Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

got back this morning, the resort is geared up for young families and my daughters had a great time. we also had problems.

positives
rooms large and clean
Food selection ok- kids loved the pasta, good quality carvery and fish selection
Kids entertainment great
self service drinks brilliant
a short taxi journey to next resort
staff very friendly, work hard and nothing too much trouble
Entertainment reps were great and made an effort to get to know everybody
the girls bonded well with the kids club staff. when my daughter was ill they brought her activities to do around the pool.
we met some wonderful people

Negatives
hygiene in the pool and restaurant poor from guests and not managed well, hand gels were few and far between, pool cloudy, kids weeing and pooing in the pool, kids grabbing food with their hands. Our 2 children both had a vomiting bug and one needed to be hospitalized as she is diabetic and she was extremely dehydrated due to vomiting , this was reported via reps, I was advised that management would get an email stating the children s illness. I requested hand gels to be offered to customers on entry to the restaurant I was promised this would happen, it never did, nobody contacted us to ask if she was ok.

Kids clubs were confusing, age related were at different time of the day so if your children were of different age groups they were in a separate times, which meant parents diddnt get time out and siblings were separated for long periods, the drop in sessions allowed all ages but filled quickly.

Both the above can be easily rectified and if sorted, this would be a great place but sadly wont be returning due to our personal experience.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
6  Thank youngnfoolish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

just returned yesterday after one week in Orquidea hotel..best vacation..great hotel..food is good always fresh and lots of it with kids corner and snack bar by the pool..great and friendly staff, brilliant entertainment team the kids enjoyed ant minute..every thing was well organised by Thomson to the last details..even on the last day after checking out at 12 kids stayed at the pool and we got a room at 4pm for 30 minutes to shower and dressed up for depart.. highly recommended specially with kids..

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Ronenvak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Manager at TUI Family Life Orquidea, responded to this reviewResponded 26 August 2014

Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI Family Life Orquidea

Address: Viejos Tendereteros s/n, 35107 Bahia Feliz, Gran Canaria, Spain (Formerly Orquidea Hotel)
Region: Spain > Canary Islands > Gran Canaria > Bahia Feliz
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Bahia Feliz
Price Range: £104 - £218 (Based on Average Rates for a Standard Room)
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Alpha Holidays Limited, TripOnline SA, Ebookers and Cancelon so you can book your TUI Family Life Orquidea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
TUI Family Life Orquidea Bahia Feliz, Gran Canaria

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