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Very good
5 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 1 Bathroom, Sleeps 7
El Medano, Tenerife, Canary Islands

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Leticia F
2 reviews
“Outstanding bitter experience of the rudeness and careness of the Host.”
Reviewed 6 April 2018 for a stay in January 2018

Unfortunately I won't be able to talk positively about the Crew of the Casa Playa Medano!
With my family we booked, and immediately paid 10 days of "paradise" believed, that everything is going to be perfect!!! 6 souls on 170m2, ocean view, huge balcony, everything is near by, pet allovance - in case if I dont find accomondation for my cats, honestly, never thought, that it's gonna be a nightmare at the end.
As soon as the invoice was collected, we sent an email to the crew where we indicated, that there might be 2 additional furry guests. The answer was short and unexpected; "WE DONT ALLOWE PETS ON OUR PROPERTY" - we found it weird as the accomondation is being advertised as PET FRIENDLY!?! In order to clean this situation we wrote another email where we tried to raise attention on the fact that the landlord was the one who advertised and lebelled his property with PET ALLOWANCE! The second answer was as short and unexpected as the first one, but more unapropriate, rude, and showed the totall careless of the crew. Briefly; "WE DONT ALLOW PETS ON OUR PROPERTY, PLEASE UNDERSTAND, ALSO WE ARE PLEASED TO TRANSFER YOUR MONEY BACK" - so we tried to cancell our reservation, but it kept showing, that the cancellation will cost us 118€, it was not the amount of the money, what made us furious but the whole situation and the feeling that we are being fouled and kinda robbed.
We asked the Booking.com for more assistance, when the Booking.com contacted with the landlord it was time for him to start lying about the whole situation, which just made the whole experience more bitter. Thankfully for the technical backgrounds we were able to prove our right with all of the emails we received from the landlord. Finally we found a person by the Booking.com, who after listening our unpleased storry, was the one who finally took action, as he did, it was found out that the accomondation is promising some inviting facts what wont keep. As our word was proved we were finally able to receive our money back, the clear down the whole story, took us, over a month!!!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Apr 2018
Lamentamos muchísimo toda esta situación.
Sobre el concepto "PET FIENDLY" lo tenemos bajo petición y aceptamos pequeñas mascotas como perritos, pero no podemos aceptar gatos, que es su caso, y no por nosotros, ni por la casa. No los aceptamos porque desconocemos si el próximo cliente es alérgico y por esta razón evitamos posibles problemas. Nosotros somos amantes de los animales, tenemos varias mascotas en nuestro hogar, pero siempre tenemos que pensar en el bienestar y la salud del cliente. Espero que nos entienda.
Vuelvo a reiterar nuestras mas sinceras disculpas por todo este problema. Nuestra casa esta muy bien valorada en tripadvisor, booking, airbnb, etc... porque realmente es un lujo esta en primerísima linea de playa, ademas de ser la única casa independiente en esta linea.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gerri T
Level 5 Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Loved this place.”
Reviewed 29 March 2018 for a stay in March 2018

Really loved this place. The apartment is really big. Perfect size for family. Huge tv .. which I'm not sure we turned on. Huge veranda which has both shade and Sun area's.... right beside a very busy but delightful bar serving great food and drinks.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Apr 2018
Muchas gracias por su valoración y nos alegra mucho saber que han disfrutado en nuestro alojamiento. Esperamos verles nuevamente en un futuro.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte...
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Brilliant views and villa, would go back tomorrow!!”
Reviewed 8 July 2016 for a stay in June 2016

Brilliant villa with a lovely view, although a car is good if there isn't many of you to split the taxi fare.

Mark was brilliant, couldn't do enough to help us. Quick response to any queries, before and during holiday.

Brilliant holiday overall, with excellent weather too! Would go back now!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonCano
Ingatestone, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect for Kitesurfing and Windsurfing... Exactly as described...”
Reviewed 6 September 2015 for a stay in August 2015
2
people found this review helpful

We spent a week in this apartment and it was exactly as described. It’s located at the far end of the beach but only a very short stroll to the centre of the town. This position is absolutely perfect if you are a windsurfer or kitesurfer. The door is literally 20 yards from the the beach and it has good storage for kit.

We are keen kitesurfers and was on the water 6 days out of the 7 we were there. The wind is steady and cross onshore.

There are plenty of restaurants and bars, all with a good vibe, within a short walk. We hired a car but to be honest. if you are a watersport enthusiast you don’t need to….

We will definitely go back...

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Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2016 for a stay in December 2015
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Liked best: Todo en general
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
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Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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