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“Perfect escape at the lake”

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La Reserve Geneve Hotel & Spa
Ranked #1 of 1 Hotels in Bellevue
Certificate of Excellence
Zermatt, Switzerland
1 review
“Perfect escape at the lake”
Reviewed 3 July 2014

We just wanted a quick escape to the lake, while doing some business in Geneva. Having our dog with us, we didn't want to stay in the City Center; that's why we chose la Réserve, a perfect retreat, just 10 minutes from the City of Geneva (they even make transfers with their own boat). We had a very cosy room view with nice terrace to the garden, overlooking the pool area and behind beautiful old trees we could see bits of the lake. They even have a direct access to the lake with their own little private beach. All staff were very helpful, friendly and always professional, but in a charming and easy-going way, which made us feel at home and welcomed. We had lunch at the Summer Restaurant, near the pool and had excellent grilled fish, a perfect place to be and chill out. Great spa facilities, but recommended to make reservations for treatments before arrival, as they are very well booked. We really enjoyed our short stay and we will be back to experience more of all the possibilities this great property has to offer.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KPKexperience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaReserveHC, Directeur général at La Reserve Geneve Hotel & Spa, responded to this review, 31 July 2014
Dear Madam, Sir,

On the behalf of the whole team of La Reserve Genève Hotel & Spa, I would like to thank you for sharing your very high satisfaction with us on TripAdvisor regarding your stay in our property.

Looking forward to welcoming you back to your Geneva home away from home!

Best regards,
Vincent Tissier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
São Paulo, Sp
Level 6 Contributor
661 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed 1 July 2014

This hotel is outstanding. I had drinks, lunch and a cigar in a sunny Sunday in June. It was perfect. Top class service and excellent food. During summer a whole restaurant is built by the pool where you can enjoy a grilled dishes (from sea food to Spanish ham) with a DJ playing. Good space for kids, including a tree house. Location is the down side if you plan to have business in town as it is a little far from the city center. But a good place for family vacations.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David_R_Silva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaReserveHC, Directeur général at La Reserve Geneve Hotel & Spa, responded to this review, 31 July 2014
Dear Sir,

Thank you for your kind feedback shared on Tripadvisor.
We are delighted to read that you feel that our property is “outstanding”.
The team & I are glad to hear that you enjoyed a beautiful sunny day with us…
We truly look forward to the pleasure of welcoming you back very soon at the hotel to experience the spa and the accomodation.

Best Regards,

Vincent Tissier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level 5 Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 June 2014 via mobile

Whether you are staying at this gorgeous hotel for a romantic getaway, or passing through on business you will walk away charmed. The restaurants are delectable and the lounge bar is elegant. The pool bar and outside areas are verdant and splendid. Even the spa while pricy is worth a visit. A one of a kind property.

Stayed June 2014, travelled with friends
Helpful?
Thank Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaReserveHC, Directeur général at La Reserve Geneve Hotel & Spa, responded to this review, 31 July 2014
Dear Sir,

Thanks a lot for sharing your great comment about La Reserve Genève Hotel & Spa.
We are gratified that you feel the « sublime elegance » of the hotel and that you truly enjoyed your stay with us.

Looking forward to welcoming you back very soon,
Best regards,

Vincent Tissier
General Manager
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St Helier, United Kingdom
Level 6 Contributor
341 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 22 June 2014

We stay there for 2 nights and it was so disappointed! Not cheap, actually over pricy!
Started we our check-in not very quick, the guy was on the phone and we feld like we were just abandoned. Rooms are very dated, carpet very old, everything is dated!
The pool was overloaded with local family and children. Great when it's 32* and paying that sort of price, you can't have a sunbed due to the membership of the spa coming with the all family!!!
Also the changing room at the pool are limit clean.
Even worst impossible to have a table for lunch for 2 days as it was booked again by local. May be the manager should mentioned when you book that you have to book table in advance.
We had diner at the chineese and that was ok, but realy pricy for what you get.
Not recommended at all…

Room Tip: None they all look dated
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JerseyLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaReserveHC, Directeur général at La Reserve Geneve Hotel & Spa, responded to this review, 31 July 2014
Dear Madam, Dear Sir,

I would like to thank you for taking the time to share your remarks regarding La Réserve Genève Hotel and Spa.
I sincerely regret that your global stay was disappointing and that we did not manage to offer you a great experience as it should be.
Be assured that we took good note of your remarks.
I invite you to contact me personnally next time you visit Geneva, so that I can take a special good care of a new booking which shall be an occasion to show you the true face of our service.

Looking forward to our next contact.

Best Regards,
Vincent Tissier
General Manager
vtissier at lareserve-geneve dot com
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Geneva, Switzerland
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 June 2014

I live locally and have used this hotel several times. There is often something annoying. I phoned to book a terrace table for lunch and specifically asked if it was the restaurant where they served liver, which I particularly wanted to eat. The woman assured me (twice) it was. We were seated, settled for 10 mins, only to be then told we couldn't order liver from that table (which came under Loti restaurant) but had to move a few yards to another table (which came under bar) where they could serve it. Annoying and discourteous. And they now don't accept dogs (they used to be dog-friendly). Don't bother. Nice view but try Creux de Genthod instead - closer to Lake, cheaper, not pretentious nonsense.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank trude_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaReserveHC, Directeur général at La Reserve Geneve Hotel & Spa, responded to this review, 31 July 2014
Dir Madam,
I thank you for having shared your coments on TripAdvisor.
For sure I feel very sorry about your disapointment which I can also understand. Be assured that this bad experience does not reflect our dedication to service and what want to offer at La réserve Genève Hotel & Spa.
This has been reviewed with the concerned team and head of service to avoid any reoccurence and please accpet my most sincere apologizes if you feel that we have been arrogant which is the exact contrary of our willing. Regarding dogs, we are still « dogs friendly » within the hotel but actually change our policy for the bars & restaurants.
Please feel free contact me at any time (vtissier at lareserve-geneve dot com) to organise a « new visit » to our property which hopefully will give us the oppoortunity to regain your confifdence and show you the real face of our service.

Best regards,

Vincent Tissier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
581 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 6 June 2014 via mobile

This is my second time here and I still believe that for the price paid, it could be better.

Staff is great, but the rooms need to be re-done. They seem very outdated.

The bar at the lobby is great, too bad they don't have the cocktails in shakers anymore.

Stayed June 2014, travelled on business
Helpful?
1 Thank Carlos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaReserveHC, Directeur général at La Reserve Geneve Hotel & Spa, responded to this review, 31 July 2014
Dear Sir,

Thank you for your loyalty and for taking the time to share your opinion with us about La Reserve Genève Hotel & Spa on Tripadvisor.
Your remark is a nice invitation to continuously improve our product and services.
Shakers are back to the bar and we look forward to welcome you back to experience again one of our great cocktails!

Best regards,
Vincent Tissier
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lambertville, New Jersey
Level 6 Contributor
130 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 3 June 2014

My organization hosted a reception and dinner in a private room at La Reserve and it was excellent across the board. The food, wine and champagne were excellent. The service was fantastic, with strong personal attention and not overpowering. The grounds and location speaks for itself. I would strong recommend as a 5-star experience

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank trinzeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaReserveHC, Directeur général at La Reserve Geneve Hotel & Spa, responded to this review, 31 July 2014
Dear Sir,

Thank you for taking the time to share a review about your recent stay at La Réserve Genève Hotel and Spa and thank you for your strong recommendation!
Your impression about our cuisine, service and the team is extremely important.
Please be assured that it will be my pleasure to share your kind words with them.

We very much look forward to the pleasure of welcoming you back soon to pursue the experience of our city-resort,

Best regards,
Vincent Tissier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Reserve Geneve Hotel & Spa

Property: La Reserve Geneve Hotel & Spa
Address: route de Lausanne 301, Bellevue, Geneva 1293, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Bellevue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bellevue
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — La Reserve Geneve Hotel & Spa 5*
Number of rooms: 102
Official Description (provided by the hotel):
La Reserve Geneve, a secret territory far from prying eyes. Hotel & spa, ideally located on the shores of Lake Geneva in a residential suburb just over three miles from the town center and two miles from the international airport. A cleverly concealed reserve of happiness set in 10 acres and available only to those in the know... The Nescens Spa, five restaurants, 85 rooms and 17 suites tell a story of a wonderful journey, far from the rest of the world. A warm, relaxed atmosphere, with a magical view over the waters of the lake beyond the park. Whether for a night or a few days, it procures a delicious sensation of feeling at home right from the first moment... ... more   less 
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Also Known As:
La Reserve Geneve Hotel And Spa
La Reserve Geneve Hotel Bellevue
La Reserve Geneva
Hotel La Reserve
La Reserve Geneve Hotel & Spa Canton Of Geneva, Switzerland - Bellevue

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