Bad bad service -you have to fight for everything, poor room comfort, like you are staying in a motel. We arrived very late in the night (after 2 am as our flight was over 4 hours delayed!) and were waiting over an hour on the reception for a room - and there were only 3 families waiting with us!! never experienced such horrible service before! When it was our time to get the keys I warned the receptionist I was pregnant and I asked him not to give us a room far away from the beach and restaurant (I like walking but not when its hot and I'm pregnant). He didn't care and forward us to the buildings far away. The other young couple gave them money but the still sent them in the same way saying they do not have other rooms available (they were cheating - read further). We looked at the room and how far it was from all the amenities and I came back to the reception speaking in English and asking for their manager. They told me he will be there in the morning, I said Ok, I'll tell them how you treat people here and I'll speak in English - it's no problem for me. Oh my God, it's scared them!! Than THEY GAVE ME OTHER KEYS!! close to the pool and restaurant!! and asked me to reward them ))) It was about 4am and I was dog tired and furious! I said they are not deserving the tip (that was true).
This room was close to everything, but it was not comfortable at all - only very basic things there (and I'm not very picky!), like in a motel + bad cleaning service even after we left good tips and I showed them what to clean! - and this all for the money we paid for the vacation((
Food in the main restaurant was not bad, I liked they had dietary cousin (good if you are on a diet or small children) - I used it after I got a disorder of the stomach from the Chinese restaurant on the territory - don't go there!! I had vomit, fever - and again, I don't have a very weak stomach - can't remember when it happened with me previous time - several years before Marco Polo Chinese restaurant!
But Fish restaurant was pretty god.
The only thing I really liked there were the grounds - pretty green and comfortable. Also the entertaining team from Ukraine was awesome!! This guys were the best saw before in vacation hotels! Beautiful shows with different themes each evening, daytime entertainment...
But again and again, I don't thing this place was worth the money we paid for! Not even a half of it... I would spent a little bit more but have real vacation experience and not arguing with the rude, corrupt and lazy staff they have there! and not to get poisoned from food you eat there (especially when you are pregnant or have a child with weak stomach)
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- Also Known As:
- Club Marco Polo Hotel Kemer
- Club Marco Polo Turkey/Antalya Province - Camyuva