Having been to many of the Greek islands and the mainland but never Crete we looked forward to our fortnight away from routine.
We booked this accomodation to allow us a little more flexibility. We wanted to escape our day to day schedule and just relax, come and go as we pleased etc....that's what holidays are for isn't it? If you agree then whatever you do don't book to stay at the Silver Beach.
It was absolutely boiling hot which was fantastic but, as I've read in previous reviews, our air-con was a problem!
We mentioned it after the first night and it was reluctantly switched on that night. It went off early the next morning, before we even thought about getting up. That was the end of our idea of cooking our own breakfast, it was just too hot.
We casually mentioned it again to Reception and were told in no uncertain terms that we couldn't have it on all the time, that we are out of our rooms all day and if it's too hot we should open the windows!! I mentioned that there were a lot of mosquitos, in fact we had both been quite badly bitten despite the anti-mosi devices we had purchased. We were told to take something for the mosquitos!! We really didn't want any confrontation, after all it was our holiday so we left it at that.
We called the Thomson helpline several times about this. They called the Reception at the hotel and were told that the A/C was on a timer and couldn't be changed. The times were 4pm-7pm, 11pm-7am. So woe betide you should wish to escape the heat and have an afternoon snooze.....no chance....you're supposed to be out all day!!
That night we dutifully left the room after the A/C went off and went out to dinner. We returned just before 11pm, looking forward to relaxing in a cool room before going to bed. At 1.30am we were still waiting for the A/C to come on, we were melting somewhat, when we heard a slight commotion across the way, don't know what had happened but as it was the Receptionist/Manager/whatever she was, had obviously been called in. My husband flew downstairs and demanded the A/C should be turned on. It was turned on at 1.45am....this is the system that is on a timer and cannot be changed remember!!!!
I have to agree with others who have posted reviews that the Management were most unhelpful and not very pleasant at all. The bar staff I can't comment on really because we vowed not to spend any time or money there.
We also had to effect repairs to the shower head with an empty ciggy packet and I have to say that our shower curtain was too short and water went over the floor no matter how careful we tried to be which made it quite treacherous. OK we could cope with that and anyway we didn't dare mention that or anything else to them lest they should turn off the A/C permanently!
So, take heed.......If you see "Centrally cotrolled A/C" on any brochure page, it could well mean, as it does in this case "At the Management's discretion"
On the plus side the Cleaners were lovely and did a fantastic job at keeping the place spotless. We felt very sorry for them because obviously they had to clean during the day, in seering heat with no A/C available to cool them down.
- Official Description (provided by the hotel):
- The staff of Silver Beach Hotel welcomes you to our beautiful island and wishes you a most pleasant stay! Please browse through the site to discover the famous Mediterranean hospitality. We look forward to meeting you and guarantee a dream vacation! ... more less
- Reservation Options:
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- Also Known As:
- Silver Beach Hotel Crete/Gerani