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“Lovely resort let down by variable service”

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Adriana Beach Club Hotel Resort
Ranked #4 of 8 Hotels in Olhos de Agua
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely resort let down by variable service”
Reviewed 23 April 2014 via mobile

Adriana Beach Resort is a really lovely resort, set in attractive grounds with lots of green and two nice outdoor pools. The nearby beach is beautiful. The resort is quite far from anything else, which makes for a nice and relaxing stay. The food on the all inclusive is reasonable, although not a great deal of choice for vegetarians at all meals. What was there was nice enough though.

Our stay was let down by poor service at the reception on two occasions. When I asked for help confirming our return airport transfer it was just given a number and told to call myself. I had to call from my UK mobile, at some expense. I would have expected that the reception of a 4* resort would have been only too happy to call the local number and arrange on our behalf or at least allow me to use their phone.

When I enquired about checking out I was told that we could pay €20 each to continue enjoying the all inclusive food and drinks all day on our final day, as we had an evening flight. On the day of our departure the receptionist said this was not possible and we could pay €20 each for lunch only and then pay separately for any drinks from the bar and evening meal. The receptionist's attitude was quite unhelpful. I asked why I had been given different information by her colleague and got no response. Whilst the lunch was ok, it was definitely not worth €20 per head and so we just picked up some water and snacks from the onsite shop. It was a really disappointing end to what had been a very relaxing and enjoyable holiday. I feel that they exploited the fact that there are no other facilities nearby, leaving us with no options to go elsewhere.
Sadly, due to the poor service, I would not stay at the resort again.

Stayed April 2014
Helpful?
3 Thank LSJenkinss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianaBeachClub, General Manager at Adriana Beach Club Hotel Resort, responded to this review, 30 April 2014
Dear Guest,

Thank you very much for your review and your comments, we are pleased to know that in general you enjoyed our hotel, sorry to know that because your experience at the end with the two situations you describe with the reception, the whole of your expericences with us where let down. We will work to improve these situations and we look forward to have the opportunity to welcome you again and thanks to your contribution check that we keep working to improve our service.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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edinburgh
Level 6 Contributor
136 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 20 April 2014

Just back from a weeks all inclusive stay at this resort with my wife and 7 year old. We had a hire car organised as the hotel is pretty out the way and reckoned we would need it if the weather turned.The hotel is quite hard too find due to its location, but its location turned out to be one of the reasons we enjoyed the place so much. I suppose the hotel is like a self contained small village set in really beautiful and lush grounds , really nice for a wander after dinner. The accommodation is fine, nothing grand but kept immaculately clean as was the rest of the complex. The restaurant was big enough to cope for the size of the resort and was pretty well organised, food was plentiful and pretty varied across the week. The all inclusive drinks were good also served mainly from the bar, beer, coffee's and soft drinks were also avaliable in the snack bar which served the usual snack bar fare.
My daughter loved the kids club, Filipa really looked after them and along with the rest of the team entertained the nippers twice a day. Too be honest evening entertainment isnt really our thing so we tended to have a wander or take the car out somewhere.
Location wise the complex is situated on Falesia beach which is gorgeous, Villamoura is a 20 minute run up the beach or a half hour walk, Albufeira is a 15 minute drive away.
All in all we loved the resort, really relaxing days by the pool surrounded by lovely grounds with the fantastic Portuguese sunshine beating down - cant wait to return.

  • Stayed April 2014, travelled with family
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Helpful?
6 Thank newmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 March 2014

Spent a very enjoyable week here last year, good selection of food, my daughter enjoyed the indoor pool as it was nice and warm and quiet. Excellent grounds and the beach was stunning.
The only downside is the need to get a taxi to go anywhere away from the resort as nothing in walking distance, especially with a grump 3 yr old!
We stayed in a room close to the main complex as the resort had only just reopened for the season.

  • Stayed April 2013, travelled with family
    • Value
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Helpful?
5 Thank andy_kidman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 March 2014

Stayed here with two teenage girls in adjacent rooms in October 2013. We thought that the resort was very well run and for all inclusive the food was of excellent quality. One thing that we did notice was that although we were in Portugal where they produce wonderful wine, the wine served was not of particularly good quality, which was a shame. There was, as has been mentioned by others, a plague of wasps but now that the hotel has had work done to remove them I would not mark the place down for that particular thing. The grounds are lovely and the beach is really close, a bit of a steep climb but worth it. We have already booked to go again in June this year again with two teenage girls for who there is plenty to do. I would like to give a huge round of applause for the entertainment staff. They were all young, multi lingual and absolutely brilliant with all ages. As we had quite a bit of rain during our stay they had to work extra hard to keep everyone occupied and they did a fantastic job. I hope the same team are there in June when we return.

  • Stayed October 2013, travelled with family
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Helpful?
4 Thank Paula T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 February 2014

Stayed at this hotel in October 2012 for a short last-minute break with my partner. The price was very reasonable and we went for an All-Inclusive deal. From what I can remember, there wasn't a huge choice of booze available on the AI deal but we sank plenty of the slushie-cocktails to keep us happy.

As it was October, it was fairly chilly in the evening so we didn't get to enjoy the outside pool area until late and sometimes struggled to get a seat in the bar. Food was ok, some mystery-meat options but nothing too memorable. The room was large for 2 people in very pretty, well manicured grounds.

The hotel is in the middle of nowhere so don't choose this one if you want to walk to the local towns. There is a bus to Albufeira which was full when we tried to get it so we went for the public bus instead. The stop is right outside the hotel but arrived a lot later than scheduled.

We spent one evening in Albuifera - but avoid this unless you like tourist hell. The Old Town was much nicer and we holed up in a nice bar for quite a while.

We also hired some push bikes for a day and took them along the coastal path into Olhos de Agua. This was excellent. The hire charge was very cheap and we could simply leave the bikes locked up for collection the next day. The path is beautiful but be careful as there are some nasty drops that come out of nowhere.

Olhos de Agua was lovely, a nice small town but not much there apart from a beach and a few restaurants.

Overall, a good value holiday for 4 nights but would pick somewhere less out of town next time.

  • Stayed October 2013, travelled as a couple
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Helpful?
3 Thank Purplebex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 December 2013

We recently spent 10 days at this resort and we were disappointed at the deterioration in both cleanliness and facilities. This was our 10/11th visit over as many years and we will not be back. We managed to obtain the main complex (after paying extra) but my daughter and granddaughter found themselves staying in the adjacent site which has no facilities and is noisy, isolated and infested with a variety of insect life! The main complex was showing distinct signs of wear and tear especially around the once excellent grounds and the pool where our enjoyment was spoiled by the swarms of wasps. The reason for this is obviously financial as the number of staff has decreased significantly. What the complex badly needs is substantial investment in facilities and staff. E.G. The beach area requires a bar and toilets. Everyone we talked to was of the same opinion, and all agreed that with investment this complex could be exceptional. Hopefully you will take this on board and save what was once one of the best holiday complexes in Portugal,
yours,
Isabella Mathieson

  • Stayed October 2013, travelled with family
    • Value
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Review collected in partnership with Low Cost Holidays

Helpful?
5 Thank Isabella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianaBeachClub, General Manager at Adriana Beach Club Hotel Resort, responded to this review, 30 December 2013
Dear Mrs. Mathieson,

Thank you so much for your review, it is important for us your opinion. Unfortunately for the first time ever we had a situation at the end of the season with wasps that was not only in our hotel, also in the Algarve, it was also in the news! We are situated in a very natural environment, we worked in collaboration with a specialized enterprise and now there are no Wasps.
We are sorry to hear that your last time wasn´t that satisfactory as the previous ones. Last year we did renovate the common areas and main pool and now we are doing also investments to improve our hotel, which will be perceptible for our client’s satisfaction. All the rooms situated in the AA, AB blocks annex to the hotel are being now while we are closed completely renovated for the next season that will start in the beginning of April 2014, as well as improvements in our grounds and gardens, facilities for the kids, pool areas and restaurants. Unfortunately the beach doesn´t belong to the hotel and we must act according to the law of coasts but there will be improvements also in this area.
In relation to the staff there has been no decrease but we are continuously working on this issue to improve our service.
We do hope to have the opportunity to welcome you again and don´t hesitate to contact me:
mar.bayo@adrianabeachclub.com
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 November 2013

Welcomed into resort by friendly reception staff and due to being end of season informed we were being upgraded (moved to a room closer to centre). The standard rooms were very average, and noticed a tribe of ants in the bathroom. However it was the wasps that really spoilt it, it was impossible to relax by the pool as you were constantly swatting them away. You expect one or two every now and then but they were literally everywhere, you could not take a drink outside and the bar staff were swarmed by them, never seen anything like it!
We did complain about the lack of communication from resort managers as to what, if anything was being done about the wasps as a few people and couple of children got stung. The bottom line was they could not do anything about it whilst guests still using the complex.
We spent most of the time on the beach, visited Albufaria old town which was nice and walked along the beach to Vila Moura, where there is a nice marina, shops and restaurants.
The food was of a good variety and the entertainment team were very good. It's a real shame though that my main memory will be running and jumping around like a loon trying to escape the wasps! We would not go back.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianaBeachClub, General Manager at Adriana Beach Club Hotel Resort, responded to this review, 16 December 2013
Dear Vitoria,
Thank you very much for your comments, unfortunately we did experienced this situation for the first time at the end of the season, it was generalized in the Algarve this plague of Asian wasp that we noticed more in some places than others, our hotel is in a very natural enviroment. We can not use chemicals and combating it may take longer but we work together with a specialized company and now there are no wasps.
It would be great if you give Adriana Beach Club Hotel another chance sometime in the future and experience our improvements. You will be very welcome. Don´t hesitate to contact us.
mar.bayo@adrianabeachclub.com

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adriana Beach Club Hotel Resort

Property: Adriana Beach Club Hotel Resort
Address: Apartado 6115 Rocha Baixinha, Olhos de Agua, Albufeira 8200-379, Portugal
Region: Portugal > Algarve > Faro District > Albufeira > Olhos de Agua
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 8 Hotels in Olhos de Agua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Adriana Beach Club Hotel Resort 4*
Number of rooms: 438
Official Description (provided by the hotel):
Situated in an area of 17 hectares, Adriana Beach Club Hotel Resort has 439 rooms, providing family environment, diverse service offer and quality care. Situated in Olhos de Água, in the municipality of Albufeira, in the Algarve, this Resort is housed in natural environment and enjoys a privileged location next to the beach, guaranteeing the peace and privacy of our guests, yet ideal for holding events. The proximity of the city of Albufeira and Vilamoura tourist complex, two tourist destinations and animation of the region represents an alternative for those who prefer to explore the potential around the hotel. The All Inclusive concept takes in this hotel its highest expression, given that waiver include the diverse range of services provided. Adriana Beach Club Hotel Resort offers a huge variety of buffets in our 3 Restaurants: A main Restaurant and two theme restaurants(availability and time-tables may change and are subject to seasonal demand), which include meat and fish dishes, as well as vegetarian options, freshly baked pizzas,soups, pasta, salads and desserts. Throughout the day, in addition to the main meals (breakfast, lunch and dinner), there are snacks. Drinks are also included, throughout the day and during all meals. There is water, soft drinks, beer, wine and other alcoholic drinks. In our hotel, the All Inclusive offer theme nights, where our buffets change and give you the possibility of enjoying new dishes: Portuguese, asian, tropical, mexican and many more. ... more   less 
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Also Known As:
Aquamarina Beach Club Hotel Olhos De Agua
Aquamarina Beach Hotel
Aquamarina Beach Albufeira
Adriana Beach Club Hotel Resort Portugal/Algarve - Albufeira

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