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“BEAUTIFUL HOTEL” 4 of 5 bubbles
Review of Cretan Dream Royal

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Cretan Dream Royal
Ranked #2 of 23 Hotels in Stalos
Certificate of Excellence
Chania, Greece
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“BEAUTIFUL HOTEL”
4 of 5 bubbles Reviewed 19 May 2014

A truly beautiful hotel, but nothing to do unless the sun is shining. Although rated 5* by the Cretans, we would give it 4* rating! but 2* for the food which was repetitive and unappealing. Lovely view if you have a room on the front overlooking pool, but abysmal if you have a side-facing room as overlooking building site! We were moved from side view room to pool view room after 5 days even though we had booked a sea view but unfortunately the 'best' rooms are also over the restaurant and consequently we were woken each morning at 6.30 by restaurant staff preparing for breakfast and kept awake at night, especially when the hotel manager decided to hold a meeting under our room and then spent 2 hours berating his staff in a loud and unprofessional manner. All the other staff were superb - friendly, courteous and helpful.

We could not understand why the only bar open was outside and in the evening it was cold and therefore very few people bothered to use it, even though there was a beautiful lounge inside with a lovely bar which was not open - hence no ambience, precious little to keep guests up. Entertainment virtually non-existent and that which there was - a lobster evening which they wanted you to pay 39 Euros extra for per head for the pleasure of sitting outside and a Cretan evening costing 10 Euros per head? Same with the a la carte restaurant - also outside and therefore hardly used!!! Nearest town Chania which was 5 kilometres away, so nothing near the hotel to go to which might have helped entertainment wise. The shop in the hotel - stocked, but not open - what is that all about?

We hired a car for 3 days which was great and we saw a lot of Crete which is a beautiful island.

Room Tip: Sea view but not over restaurant
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Velda2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CretanDreamRoyal, General Manager at Cretan Dream Royal, responded to this review, 22 May 2014
Dear customer,

Thank you very much for choosing Cretan Dream Royal and writing a review, for your stay during your recent visit to Crete and for your kind words!

Thank you also for your comments. All your reminds will be taken under serious consideration.

From the hotel Management
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459 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Timisoara, Romania
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

I would begin with the Cretan Dream salad from the Muse restaurant on the pool side...it is the best salad ever!!!Great taste!! Also the cocktails are good.
The room was nice, confortable bed, a small kitchenette.
The bathroom is a little too small, but clean, everything is clean.
The view from the pool is very nice, the beach is across the street, easy to acces.
Food in the restaurants is varied with enough choices.
We did'nt like the fact that on the day we arrived they had to move us for one night to another hotel because they had a problem with the pipes in the rooms from that wing of the hotel.
The hotel where they moved us was far away (they paid the taxi) and was not a five star hotel. This was inconvenient. Except this problem, the hotel is very nice.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vivienn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CretanDreamRoyal, Manager at Cretan Dream Royal, responded to this review, 14 May 2014
Dear customer,

Thank you very much for choosing Cretan Dream Royal and writing a review, for your stay during your recent visit to Crete and for your kind words!

Thank you also for your comments. We would be really honored to welcome you again in our hotel, in your next visit to Chania!

From the hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
282 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 bubbles Reviewed 10 May 2014

We have just returned from a week at this hotel (the first week of their season). We had a very good holiday there. The hotel is situated on a quiet part of the coast west of Chania, which gives beautiful views. There is a beach opposite (across a road) accessed by a private tunnel from the hotel. As the hotel is raised, one is hardly concious of the road in relation to the view of the beach and the sea. We had a huge suite (two proper separate rooms) with an enormous terrace (with a table and four chairs). Large, very comfortable bed. The suite also had a kitchenette, which was very useful although not very extensively equipped. The bathroom, however,waspokey, dark and had a shower (no bath) with no door resulting in water all over the place. . The hotel grounds are spacious and very beautifully laid out with an infinity pool (very cold at this time of year!) and a paddling pool. There are lots of places to eat outside which have been very thoughfully designed to give views and shelter from the sun. Foor was plentiful and tasty (but COLD). It is a buffet not just at breakfast, but also at dinner and apart from the soup, the food was at best luke warm. Service was extremely obliging, if not always very polished. A 'bus stops outside the hotel which goes into Chania - cheap and takes about 20 minutes. The Chania 'bus station is chaotic - leave yourself plenty of time! The price we paid at the hotel was very, very reasonable and, with the above reservations, I would certainly recommend it.

Room Tip: We had room 402, which had a glorious view.
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dopeyhopey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CretanDreamRoyal, Manager at Cretan Dream Royal, responded to this review, 11 May 2014
Dear customer,

Thank you very much for choosing Cretan Dream Royal and writing a review, for your stay during your recent visit to Crete and for your kind words!

Thank you also for your comments. We would be really honored to welcome you again in our hotel, in your next visit to Chania!

From the hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 May 2014 via mobile

I am currently staying at cretan dream royal and am totally enjoying it .I have never seen a cleaner hotel the grounds are kept immaculate .a huge selection of delicious food on the buffet with breakfast to brag about.the staff are very polite and willing to help.i highly recommend this beautiful hotel.

Stayed May 2014, travelled with friends
Helpful?
3 Thank john t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CretanDreamRoyal, Manager at Cretan Dream Royal, responded to this review, 8 May 2014
Dear customer,

Thank you very much for choosing Cretan Dream Royal and writing a review, for your stay during your recent visit to Crete and for your kind words!

Thank you also for your comments. We would be really honored to welcome you again in our hotel, in your next visit to Chania!

From the hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

On first impression the hotel looks great! and for the record I would not say its a 5 Star! as stated by another earlier review we had read and thought he was being a bit harsh' until we actually stayed too.
We stayed in October for a short 3 night 4 day stay on Half board (breakfast and dinner which did not even provide a glass of wine) so where's the 5 star??
The Hotel is new and has superb views and an infinity pool which if the sun is not hot' nor is the water!!
Food like others have said is pleasant enough nothing special to write about' the staff we found to be grumpy (maybe it was due to end of the season who knows) Just as well we were on a short break... with exception of our housekeeper she was cheerful and pleasant although she did not speak much English the room was fine and clean not 5 star and had a kitchenette if needed!
On a positive note the bus stop/service just 5 mins walk outside the hotel to old town where there are lovely restaurants overlooking the sea with quaint little shops which provided great shopping this was the highlight of our stay.
You cant blame the weather on anyone ha'ah but it was off and on there was an earthquake the week before we arrived it was apparently 33 degrees but it was late October.

Room Tip: If you want sea view without obstacles then ask specifically for DIRECT sea view because all the roo...
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  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Ange346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CretanDreamRoyal, Manager at Cretan Dream Royal, responded to this review, 2 January 2014
Dear customer,

Thank you very much for choosing Cretan Dream Royal and writing a review, for your stay during your recent visit to Crete and for your kind words!

Thank you also for your comments which of course take into consideration and we would be honored to welcome you again in our hotel, in your next visit to Chania!

From the hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ayr, United Kingdom
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

We spent a week here in late October and were looking for a restful break.We liked it so much that we spent the majority of our time in the hotel.

The food was delicious, plentiful, and they seemed to use a lot of local produce.The alcohol was good quality, and we thought very reasonably priced.The staff were genuinely very friendly and helpful and really made the holiday.The infinity pool was fabulous and really beautiful to sit by.It was a tad cold at that time of year but once you were in completely fine.The views from the hotel were lovely too.

We had an apartment with a sea view -and what a view it was.The apartment was spacious with a large lounge/dining/cooking area , bedroom and bathroom/toilet. We found the bed really comfy.The balcony was large and very private-great really!We had both traveled to Crete before so we did not feel it imperative to explore too much but we really loved Chania which is easily reachable by local bus.

We would both definitely go back both to this hotel and to Chania and highly recommend it.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CretanDreamRoyal, Manager at Cretan Dream Royal, responded to this review, 2 January 2014
Dear customer,

Thank you very much for choosing Cretan Dream Royal and writing a review, for your stay during your recent visit to Crete and for your kind words!

Thank you also for your comments which of course take into consideration and we would be honored to welcome you again in our hotel, in your next visit to Chania!

From the hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

We travelled to Crete as a last minute holiday on 22/10/13 and found this hotel online. As we were just going for a relaxing break in the sun I wasn't too bothered about the hotel but as soon as we arrived I knew we had made an excellent choice!
The hotel was amazing! The Reception area spacious and welcoming and our room was beautiful, large and so clean! We ate at the hotel a few times and enjoyed every meal and the breakfasts were scrumptious!
The pool area was great even though the water was quite cold. We drink far too many cocktails at the pool bar and the atmosphere was just what we wanted - calm, friendly and relaxed.
I would thoroughly recommend this hotel and will return next year with the kids!

Room Tip: We stayed in Room 311 which was very quite with sea views.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TheNottsLot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NIKOS K, Manager at Cretan Dream Royal, responded to this review, 4 November 2013
Dear customer,

thank you for writing a review about our hotel.
especially we thank you about your good wards , that encourage us to continue our efforts to offer our guests the best service.

We hope to get the opportunity to welcome you once again in our hotel.

From the hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cretan Dream Royal

Property: Cretan Dream Royal
Address: Manousou Koundourou, Stalos, Crete 73110, Greece
Region: Greece > Crete > Chania Prefecture > Stalos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Stalos
#2 Romantic Hotel in Stalos
#4 Family Hotel in Stalos
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cretan Dream Royal 5*
Number of rooms: 80
Official Description (provided by the hotel):
Cretan Dream Royal is a new 5-star hotel, 6 km from Chania towards Platanias, in Kato Stalos,offering luxurious accommodation.Cretan Dream Royal is opposite (20 meters) of the beach of Kato Stalos and has access to the beach through an underground tunnel.Another feature of the Cretan Dream Royal hotel is the main fine-dining restaurant as well as an informal tavern with an a al carte menu. There is also an elegant pool bar with outside seating so you can enjoy a cocktail along with fabulous ocean views. ... more   less 
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Also Known As:
Cretan Dream Royal Hotel Kato Stalos
Cretan Dream Royal Chania
Cretan Dream Royal Crete/Chania - Stalos

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