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bct605

A great one night stop

4.0 of 5 bubblesReviewed 31 Mar 2024
The location was perfect for a pick-up the next day in Penryn, with easy access and parking off the main road. Slightly blunt welcome and had some snags getting the Wi-Fi to work, but otherwise I was very pleased. The room itself was of great quality, clean, with an easy-to-use thermostat, and the shower excellent (simple controls!). Had a great night's sleep. Eve meal and breakfast in the adjacent Beefeater were really good too, with welcoming and friendly service and prompt, tasty food. Overall better than I had expected actually, and would definitely stay again.
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (1,395)
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17 - 22 of 1,395 reviews
Reviewed 26 March 2024 via mobile

Just had a stay at premier Inn Exeter and was disappointed with bfast and staff😲Was this an off day? Maybe!Stay at premier alot round the country and always happy with it. Have to say tho Carbon Downs exceeds itself 👌 Bfast and staff there first class!. Always smiling, helpful, bfast beautiful👌 Like to thank Claire especially 👌 Always remembers you and wot you like. Goes out of her way making the start to your journey a good one. Totally recommend it. Even if it is just a bfast you want drop in. So much better than a cafe up town 👌

Date of stay: February 2024
Trip type: Travelled solo
Thank col h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2024

Great room and the beefeater next door very convenient. Plenty of parking.
Tracey the assistant manager on reception was really welcoming and helpful sorting out meals for me. Breakfast and evening meal next door were good and quick service. Would stay again, thanks !

Date of stay: March 2024
Trip type: Travelled solo
Thank AndyGallon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

Just wanted to say a massive thank you to Georgina who dealt with a checking in issue with a big smile on her face and a very can do attitude. Made a very long day a very good one. It is nice to receive service of such a high level and wanted to point out what a credit see is to your company.

Thank you.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Mike M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2024 via mobile

My elderly sister went missing one morning the staff at the hotel were outstanding
Not only searching most of the hotel but all the surrounding streets and roads
She was eventually found by one of the staff away from the hotel
Fantastic caring people

Room tip: Plenty of parking Very spacious Very clean Food is very good Great location Would return any time Great accessible rooms for disabled
Date of stay: March 2024
Trip type: Travelled as a couple
Thank Climber502422
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2024

Staff at the premier inn were lovely and helpful. The hotel itself was run down. Room had a strange smell to it. Bedside lamps flickering, had to request extra pillows the following day as only one for each person, woke up with back ache. Toilet seat broken, shower curtain smelt foul, mould on the inside of bathroom door, mould on the grouting, shower over bath and nothing secure to hold on to getting in and out. No heating in the bathroom, not nice to shower in the cold. Stains on the carpet and the Wi-Fi was the worst I have ever experienced. Paid for the meal deal, food was ok’ish in the Beefeater, but over priced for what it was. Not much variety to choose from. Most of the staff were lovely, one horrible man who spent all of his time moaning. Coffee machine broken for all 3 mornings for breakfast, only alternative were very cheap sachets of Nescafé basic. Coffee machine behind the bar, other staff were hospitable and made me a coffee from there. When I asked the male staff member on Tuesday morning he became instantly irate, raised voice telling me categorically no. I explained that the previous day the lady offered to make one he then started ranting about them. Left with no breakfast and concerns he was going to get angry with said staff from the previous day. But on arrival at 7:30 he was already expressing he wanted to go home already, utterly terrible customer service.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank theelfwitch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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