Stayed here for 2 weeks at the end of June with my partner, 9 year old daughter & 23 month old son ! Upon arrival I was very impressed with the stunning pools & the well maintained surrounding gardens!
On the 4th day of our stay I was dissatisfied with our room ( 635) so we changed firstly because we were opposite a farm with a barking dog all night long & secondly we were next to a couple who loved to argue until 3am, this was not my idea of relaxation on a family holiday.
We moved to room 533, the modern
room backed onto a beautiful terrace which led to the pool my son loved all the grass, he played daily. However it was located next to the pool bar that played music until 2am which again I thought was very inconsiderate as it is a family hotel ( take ear plugs I wish I had them )!
So yes this hotel does have stunning pools and beautiful surroundings, however we had a couple of issues with this hotel that we've never encountered abroad before...
The reception staff have NO customer service skills & are very very rude! Not only did they refuse to cash my travellers cheques ( very odd) but when they did they charged 3% but the next day charged 6%?How can they justify this they couldn't !!! Late checkout we were told was €40 on the day we were leaving we were charged €50! Inconsistent with charges & very rude mannerism let this hotel down !
The hotel animation team seemed to ignore British people , apart from Zulu he was friendly ! After watching a couple of vulgar & inappropriate shows in the amphitheatre we never watched the hotel entertainment again ! Their language & dress was not professional at all!
On the other hand , the Thomas cook kids club was fantastic my daughter loved it & took part in all payable parties ! Also Lloyd the rep is very friendly & worked hard.
The food was not brilliant , we resorted to buying our own cereal & eating breakfast in our room as it seemed pointless going to breakfast for cold beans. The evening meals were not appetising at all , even after fighting your way through to the food counters! Yes they make fresh pizza which is delicious but there's only so much pizza 1 can eat ! After my partner became ill & another friend of ours from home who was also in the hotel at the same time as us , became ill, we were quickly put off the food! The ham / cheese rolls at the pool bar are great if you like dead flies on them too , I shall upload photo of this ! Not impressed with the food at all! However we did enjoy the free visit to the Asian restaurant the food was better & you could relax & eat & the piano player was brilliant !
The maid service was as expected although I do feel they were rushed off there feet therefore could not do a thorough job , I resorted to cleaning the bath & toilet myself as it didn't get done & we went 2 days with hand towels only as there was a problem with the large ???
Despite these issues me & my family tried our best to enjoy our stay in crete! We ventured out the hotel on many occasions , we visited star beach , the aquarium that I highly recommend , aqua city & we went on the glass bottom boat ! The sun set from the hotel beach at night is amazing! It's a crying shame that poor receptionists operate this hotel & the food needs to be of a better quality & the hotel animation team need to be more professional ( like Thomas cooks animation team)! As if it wasn't for this for us it would've been brilliant but there's only so much arrogance a person who had paid a lot of money to stay here can put up with .
To finish on a positive, the photographer Niko is very friendly & we purchased many beautiful family photos from him & George who worked on the restaurant made my son smile daily ! So not all choose to be rude in this hotel but the ones that do let it down massively for this reason I would not return with my family !!
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- Also Known As:
- Stella Palace Analipsi Village
- Stella Palace Resort & Spa Crete/Analipsi