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“Comeback Hotel”

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Stella Palace Resort & Spa
Ranked #2 of 13 Hotels in Analipsi
Certificate of Excellence
Reviewed 22 July 2013

Came back after holiday in September 2011 with my family. We booked family room with 2 bedrooms. Bathroom needs some work and hairdryer should be changed not to be just repaired. Room service was great and the kept the room clean. The Kids enjoyed the pools and the beach. Although Pool showers needs to be repaired. Kids program needs to be changed with new attractions as well the Mini Disco which is the same i think forever. For our kids was not interesting anymore and they are 8 and 5 years old. I have a feeling that hotel is saving on the costs - a big time. I haven’t seen any investment since our last visit in 2011.

Room Tip: ask for the room near garden
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  • Stayed: July 2013, travelled with family
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Thank Tomaz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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984 - 990 of 1,859 reviews

Reviewed 21 July 2013 via mobile

My family and I had a two week holiday at the Stella Palace in August last year and absolutely loved every minute. Firstly,we were allocated one of the 'old' rooms which didn't offer any view of anything but after speaking to reception politely,we were moved the following day to one of the new family rooms overlooking the top pool which was lovely. I have read many reviews from people saying that the reception staff are miserable but wouldn't you be if you are being hounded and abused a hundred times a day!! We spoke to them the way we'd like to be spoken too and they couldn't have been more helpful.
There are several bars around this beautifully maintained complex and the bar opposite the beach gives you the chance to have a drink whilst witnessing probably the best sunset on the planet!!
Kids club,football club,kids x-box time between 3-4pm gives the kids time out of the sun and time to have 5 mins peace which were a treat.
Please do not listen to any negativities as we are going again this year and can't wait.

  • Stayed: August 2012
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Thank jonathan8163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaHotels, Guest Relations Manager at Stella Palace Resort & Spa, responded to this reviewResponded 22 July 2013

Dier guest, thank you for your comments, we are very happy that you are returning to our hotel this year to enjoy your holidays and to benefit from our new services, please contact us for any inquiry.
Evita

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Reviewed 19 July 2013

We had MIXED feelings after reading some of the reviews but please ignore them and judge it youself as we did. We stayed here for two weeks comm 28th June. The staff are great and hotel is lovely. They have two gourmet resturants.. I would recommend the greek one on a friday as you have shrimps AND steak. We also went to the asian one (yummy) It was my friends birthday while we where there and they made it special for her.(we ordered a birthday cake) The kids can eat from a kids menu or the adult one if they want... once they noticed our kids were trying our meals they offered and brought them some of the soup that we were having. Only down side to the gourmet resturants are that you have to buy the wine as they dont allow you take it in from the bar but kids can get soft drinks. The buffet resturant is fine but dont touch the wine! We found it hard to get a table for 4 as it seemed set only for 3 or large parties.. also if you manage to get a spoon hold onto it they seem to be a rare thing. The drinks are good as they dont scrimp on the measure's. Kids also loved the ice cream and cakes. Our room was kept clean and the maids are really nice and friendly, each day me and my son would come back to find our pj's rolled up into a nice shape. We didnt have any problems with not having hot water and there were 4 of us having showers daily. The main thing for us when we go holiday is the cleanliness and standard of hotel and all i can say about Stella Palace is you passed with flying colours. I would also like to point out that if you require any help with the gourmet resturants ask for Evita (tell her the two scottish girls with the laugh told you to speak to her) as she is brilliant, also George in the piano bar (outside Asian Resturant) as he makes the best Cocktails (he couldnt keep up with our kids.. they way they drank them) also Lloyd our Thomas Cook rep, he helped us with a couple minor problems and also recommend a good shopping trip into Hersonnoss.

Room Tip: we had room 604 which was perfect for us as its was near pool and far enough away from entertainment...
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  • Stayed: June 2013, travelled with family
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2  Thank jackiest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaHotels, Guest Relations Manager at Stella Palace Resort & Spa, responded to this reviewResponded 22 July 2013

Dier guest, we are very happy that you have enjoyed your stay in our hotel...we are always improving to meet expectations of our guests....We really hope to see you again next year!
Evita

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Reviewed 17 July 2013

this hotel is the best we have stayed in it was clean tidy and pools were fantastic and food while a little repetitive was good with plenty of choice.
the animation team were great at getting everyone involved in the activities daily from darts to archery water polo and football to name a few we had a 19 year old and a 5 year old and they kept them both entertained and the night shows were good fun . the bar staff were friendly kept the bar and pool areas clean and tidy at all times.
the maids arrived daily we had regular supplies of clean towels and the beds were changed every second day without fail they also washed down the paths /walkways daily our room 633 had a broken shower head when we arrived a quick call to reception and it was fixed within 15mins.
the Asian restaurant was the best we had two meals there one each week and would recommend it highly.
the waiting staff in the main restaurant were very busy but always made time to chat and were friendly.
The kids club staff again were fab and made sure all the kids had a great time and were safe.

Room Tip: we found rooms near the reception area to be quieter
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  • Stayed: June 2013, travelled with family
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1  Thank mairi r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaHotels, Guest Relations Manager at Stella Palace Resort & Spa, responded to this reviewResponded 22 July 2013

Thank you for your nice comments.We are looking forward in seeing you again in our hotel

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Reviewed 12 July 2013

I went here on the 11th of June for 10 days with my partner my daughter aged 17 and my little brother aged 14, we all thoroughly enjoyed it, food was excellent especially the Asian restaurant, maids cleaned every day a kept the apartment really clean, entertainment was excellent gardens and pools beautiful. Air con excellent room nice and cool, plenty to keep everyone amused! Will deifnately return!

  • Stayed: June 2013, travelled with family
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2  Thank fngibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaHotels, Guest Relations Manager at Stella Palace Resort & Spa, responded to this reviewResponded 22 July 2013

Dier guest, thank you for your kind words, your feedback is very important to us, we hope to see you again in our hotel.

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Reviewed 12 July 2013

This was supposed to be a family enjoyment.

A "5 star luxury resort" as it appears In the hotel's internet site, fit to be a dreamy place to spend your time and perfect for a family vacation.

But here are some of the realities:

We booked 5 rooms all inclusive for 12 members of our family for 6 nights (July 2013).
We asked for non-smoking rooms, but we got a stinking, terrible smelly smoking room. Only after having threatened to leave immediately upon arriving , the receptionist found another non-smoking room available for us.

Part of our group consisted of a family of 5: parents and 3 little children, for which we booked (and paid for in advance) 2 rooms, explicitly requesting connecting or adjacent rooms. On arrival we were offered 2 far-off rooms, only after a long argument, the said family had to settle in one crowded room with a double bed, + 2 separate beds and 1 folding bed. Despite the fact that 2 rooms were paid for, we received just one and the Hotel dared to demand extra payment.

When toilet paper ran out, I had to call the reception few times and got it only after I called the manager.

In one of the rooms there was no water pressure and no hot water for a decent shower. It was fixed only on the 5th day of our stay...

Every afternoon and evenings there was no hot water in all rooms.

Each room was supplied with only one key, so if a family member went out and took the key with him, the others had to wait until a hotel employee came to open the room for them.

We paid 105 Euro (35 Euro for each room) for an internet connection, but 95% of the time it was impossible to connect to the Internet.

  • Stayed: July 2013, travelled with family
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10  Thank Revital A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaHotels, Guest Relations Manager at Stella Palace Resort & Spa, responded to this reviewResponded 16 July 2013

Dier guest, Thank you for your feedback. We are sorry we haven't met your expectations during your stay. We will read your comments carefully and try to ameliorate our services as we always strive to become better. We hope to have another chance in the future to accommodate you again and offer you a better experience from Stella Hotel

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Reviewed 10 July 2013

Im sorry, but we feel the review, dated 8th July.....and titled 'great potential, but let down by poor service, would not return'... if correct in parts is very harsh....We were in room room 643 that yes, overlooked a small farm did have a barking dog....but didnt go on throughout the night, early morning, which is Not the hotels fault. People have a row, again nothing to do with hotel.....reception staff, we would however agree lack customer service skills and are abrupt.

Pool bar in centre of complex may be open till 2am but is hardly a disco with loud music, we stayed at same time as this review in a similar location near mini golf and didnt experience loud music.

Animation team do engage the British guests, and yes, the entertainment can be inappropriate ......but starting at around 10pm shouldn't be classed as a family show!!....time for bed kids.....and three times we watched shows that were put on by outside entertainers....more professional.

Having to buy you own cereal for breakfast is.........sorry......ridiculous!!! Breakfast is fantastic....and food is only 'samey' if you are a fussy eater!

Once again thanks to the stella Palace, yes, anyone can pick faults....we had some niggles ourselves, but only niggles !!

and no need to clean your own bathroom unless you have OCD.....Crazy!

  • Stayed: June 2013, travelled with friends
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4  Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StellaHotels, Guest Relations Manager at Stella Palace Resort & Spa, responded to this reviewResponded 16 July 2013

Dier guest, We are very happy you had a wonderful time at Stella Palace and enjoyed our facilities and services. We really hope to see you again next year!

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Additional Information about Stella Palace Resort & Spa

Address: Analipsi, Hersonissos, Crete 70014, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos > Analipsi
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Analipsi
#2 Romantic Hotel in Analipsi
#2 Luxury Hotel in Analipsi
#2 Spa Hotel in Analipsi
Price Range: £95 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Stella Palace Resort & Spa 5*
Number of rooms: 270
Reservation Options:
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Also Known As:
Stella Palace Analipsi Village
Stella Palace Resort & Spa Crete/Analipsi

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