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“Wonderful location, really nice staff”
Review of Istron Bay Hotel

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Istron Bay Hotel
Ranked #2 of 2 Hotels in Istron
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320 reviews from our community

Traveller rating
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    53
    43
    18
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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English first
Harrogate, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 January 2013

We stayed here in May in 2012 having booked with Cachet Travel. We wanted it to be a success so although we complained to the hotel we didn't involve Cachet at the beginning of the week.
Outlined are some of the problems it had:

1. The beds had very stained undercovers. Made of flock covered plastic. When we removed these, the mattress was even worse.

2. There was no hot water at all for our first night, but we found the fuse box and switched it on.

3. 2 very small bars of soap were provided, but no bathrobes,shampoo or even a little sewing kit. This was a junior suite.

4. The minibar fridge didn't work so all the contents were just put into our fridge which was provided with the kitchen. We didn't intend to cook but would have liked a cup of tea/ coffee and nothing was provided to heat water.

We complained about all the above and within 2 hours most things were corrected. not the minibar, but we just removed the things from our fridge and dumped them in the broken one.

The other complaints about the room 103 were more general:

1. A broken radio by the side of the bed. It needs removing. Hard to have a room with so many broken things in it. We wouldn't put up with it in our own house and certainly don't want to have to when in an hotel.

2. The furniture is so dated 1970's in style. Dark brown and beige bedcovers. Not at all Grecian. It is all dilapidated. One drawer front and the handle of another have fallen off. We have replaced them as best as we could. The fan in the bathroom stopped working it was so dirty but by taking off the cover and cleaning the inside we were able to get it going again.
Scratches on the main cupboard doors. The whole room needs a re-vamp.

FOOD
We think in some ways that this is the worst aspect of the holiday.
Breakfast;
This is a buffet served in the main hotel building. It is identical each day. We like to have yoghurt with fresh fruit. The only fruit served were halves of oranges and quarters of grapefruit. Neither go with yoghurt the only other fruits available are all tinned and in syrup.

No fresh juice to drink but foul re-constituted orange made from dried packets. We remember this 20 years ago in 2* hotels in Greece but things have moved on, and there are good juices sold in cartons, Amita and other makes. OR what about freshly squeezed orange juice? We bought 12 oranges for 50 cents and squeezed our own each morning. Why this ghastly dried stuff in a 5* hotel?
The coffee is copious but weak. The cheese is slices of floppy tasteless stuff. For some reason even their Feta is dry and not good. The 'ham' is not ham but an unpleasant luncheon meat. Not a bit 5*.

Dinner;
Always a first course of soup,no alternative offered invariably very salty. A great deal of stock cubes.
Secondly a hot and cold buffet which is quite expansive but always the same each night. It looks nice but tastes bland. The γίγαντες or big beans had no taste, very little garlic as did the tzatziki. Not Greek at all.
The main courses were never more than three choices. One fish,one meat, and one vegetarian. All of them are braised. No fresh grills or a barbecue. We had fish one night it was like boiled fish with tomato puree put on top. Inedible.
Then a choice of tart,fresh fruit,ice cream or cheese. The only item that ever changed was the tart. The cheese was dry Feta,Danish Blue and one cream cracker!
Very boring night after after night.
We usually ate dinner at the Meltimi Restaurant. Which is 'sold' as the better restaurant. Only allowed for those in Junior Suites or superior rooms. We couldn't see the point of this as the food is identical to that in the main dining room. The good thing though was the view and the fact that being airy one didn't have the boiled food smell that the main dining room had. They had an a la carte menu but expensive and no allowance given for those on half board.

Summary;
This hotel is in a time warp. With the bland almost school type food we began to feel we were in an old people's home.
It needs a massive 'shake-up' to be an acceptable 4* hotel. We expect a 4* Hotel to have the ability to be able to appeal to and attract a wide range of clientele. Not just the 80's plus. Also to have to pay for wi-fi is not usual these days.
On the other hand the staff are very pleasant.
The management needs a re-think about the whole image they want to project. They seem to spend an in-ordinate amount of time and presumably money on draped white chairs and endless clean tablecloths whereas all that energy should be put into improving the rooms and upgrading the food.
We only spent 5 nights in this hotel and moved to a small taverna in Mochlos. Cachet refunded us some money but a paltry amount.

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
12 Thank Celticone6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level 6 Contributor
117 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 23 October 2012

We stayed here for just one night on our car tour around Eastern Crete and it was the most disappointing place we stayed. The place has fantastic potential located in a beautiful bay with the hotel tumbling down the hillside to the beach but it requires major investment to bring it up to standards acceptable for this century.
We hoped to have stayed there for several nights but despite the very low price charged for half board accommodation in a superior room we decided one night was enough.
Public areas are drab and dreary, the corridors in particular are so dark and miserable. The bedroom and bathroom decor is clearly unchanged since the place was built probably in the 1970's. I do not expect ultra modern and enjoy traditional places, that was not the issue, it was more that everything looked pretty worn out, except the curtains which looked quite new.The terrace to the room was the definitely the best part of the place, it was well equipped with good quality loungers and furniture and had an amazing view. The outside walkways were dirty and unkempt as was the pool area, the pool itself needs remedial work to the edges which are rough and unpleasant.
The worst was the atmosphere and food in the dining room, it was very formal looking, more akin to an old fashioned cruise ship than a beachside hotel. The menu sounded appealing, the soup was good but the next course of "Hot hors d'ouevre buffet" was dire. Nothing tasted fresh, it was as if everything had been kept warm for hours or rehashed, the main course was no better with my husbands dish of meatballs tasting of soap. The powdered orange juice substitute at breakfast was the final straw.We are in our mid fifties but the place felt more akin to a retirement home even to us.
To summarise, great views, great potential but huge investment and good management injection needed to create an acceptable holiday hotel for this century.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
6 Thank cheaptrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Istron hotels

Norwich, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 September 2012

my husband and i have just just got home from a two week stay at the istron bay hotel. we really enjoyed our holiday, the hotel was lovely, and the views from our room were spectacular. the staff were all very freindly and helpful, the private beach was never over crowded, the sea was clean as was the beach. we went on bed and breakfast basis, the breakfast was very good lots to choose from. we had lunch by the pool most days that was also good fresh food. wew walked in to the village most nights to eat dinner at zygos roof top garden, as we have been to istron before we knew this restaurant well, the food is real greek food and the local people use it too. the staff make you really welcome and treat you like family. we did eat at the hotel a few times but the food was not as good as i expected in the hotel al a cart restaurant , our room was clean and the lovely ladies came in every day to give us clean towels and sheets.we got the bus in to agios nikolaus,the tickets can be bought from reception for a few euros, well worth a visit. we recommend the istron bay hotel for a lovely relaxing holiday.

Room Tip: we had a standard room as it was all we could get at the time of booking, and it was really nice, wi...
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  • Stayed September 2012, travelled as a couple
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Helpful?
2 Thank jackieho_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Level 6 Contributor
156 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 16 September 2012

I noticed this hotel built on the hill side surrounding a private beach a year ago while I was driving on the mainroad from Ag.Nikolaos to Ierapetra. So we decided to stay for 3 nights this year. Well, it was even better than expected!

Excellent service at the reception (especially the nice lady with the short blonde hair!).
All rooms face the seaside. Our room was great, quiet, spacious, with air-condition, a large double bed and the veranda (which accomodated garden-type furniture as well as beach beds!) offered beautiful views of the surrounding area. The bathroom was also great and spacious.

The beach is quiet, very clean, mainly sandy, with umbrellas and beach beds, and also had a cantine.

The breakfast was great with a satisfactory variety of foods.

The other good thing is the location; the hotel is very near to Ag.Nikolaos, Ierapetra and surrounding villages, so we also used our stay to visit other places nearby.

  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
2 Thank k t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 September 2012

It is a 70s hotel built on a hill side on top of a private beach. Perfect. Not really, the hotel realy needs a refurbishment. The only thing that they have changed from opening days is the elevator! Actually they have also disabled the main A/C (?) -Heating system in the rooms and replaced it with split units!!! The outside units were well hidden but the low humming noise of them spoiled the quietness of the area.
Common areas have not A/C!!!
Breakfast and dinner a la cart was just OK, I would say 4 star, and staff was old fashioned helpful. There was also an attempt for an entertainment program.
Rooms were very dated and tired and ours was a little smelly either from a previous smoker guest or the age(?). All rooms though have a balcony with a fantastic view to the bay.
It was a very quite W/E which despite all the negatives we realy enjoyed.
If you do not mind the furniture and the decoration you would enjoy a relaxing time in Istron Bay.
The beach is gravel and sand just below the hotel and sunbeds are for free. We stay the whole w/e relaxing in and out of the sea.
Recommended with caution.

Room Tip: The higher the better.
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  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
3 Thank George1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2012

The hotel is 10 minutes from Agios Nikolaus ( I think is the most beutiful and atrractive city in Crete). so it's quite but still not to far. The hotel is very othentic and not modern, and so are the rooms.
The is amazing, The private beach is also amazing. We stayed at the hotel 5 days and were very satisfied, but was one big problem:The food is terrible.

  • Stayed August 2012, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank NatanP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Istron Bay Hotel

Property: Istron Bay Hotel
Address: Istron | Agios Nikolaos, Istron, Crete 721 00, Greece
Region: Greece > Crete > Lasithi Prefecture > Istron
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Istron
Price Range (Based on Average Rates): £
Hotel Class:5 star — Istron Bay Hotel 5*
Number of rooms: 142
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Also Known As:
Istron Bay Hotel Crete

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