We stayed here in May in 2012 having booked with Cachet Travel. We wanted it to be a success so although we complained to the hotel we didn't involve Cachet at the beginning of the week.
Outlined are some of the problems it had:
1. The beds had very stained undercovers. Made of flock covered plastic. When we removed these, the mattress was even worse.
2. There was no hot water at all for our first night, but we found the fuse box and switched it on.
3. 2 very small bars of soap were provided, but no bathrobes,shampoo or even a little sewing kit. This was a junior suite.
4. The minibar fridge didn't work so all the contents were just put into our fridge which was provided with the kitchen. We didn't intend to cook but would have liked a cup of tea/ coffee and nothing was provided to heat water.
We complained about all the above and within 2 hours most things were corrected. not the minibar, but we just removed the things from our fridge and dumped them in the broken one.
The other complaints about the room 103 were more general:
1. A broken radio by the side of the bed. It needs removing. Hard to have a room with so many broken things in it. We wouldn't put up with it in our own house and certainly don't want to have to when in an hotel.
2. The furniture is so dated 1970's in style. Dark brown and beige bedcovers. Not at all Grecian. It is all dilapidated. One drawer front and the handle of another have fallen off. We have replaced them as best as we could. The fan in the bathroom stopped working it was so dirty but by taking off the cover and cleaning the inside we were able to get it going again.
Scratches on the main cupboard doors. The whole room needs a re-vamp.
We think in some ways that this is the worst aspect of the holiday.
This is a buffet served in the main hotel building. It is identical each day. We like to have yoghurt with fresh fruit. The only fruit served were halves of oranges and quarters of grapefruit. Neither go with yoghurt the only other fruits available are all tinned and in syrup.
No fresh juice to drink but foul re-constituted orange made from dried packets. We remember this 20 years ago in 2* hotels in Greece but things have moved on, and there are good juices sold in cartons, Amita and other makes. OR what about freshly squeezed orange juice? We bought 12 oranges for 50 cents and squeezed our own each morning. Why this ghastly dried stuff in a 5* hotel?
The coffee is copious but weak. The cheese is slices of floppy tasteless stuff. For some reason even their Feta is dry and not good. The 'ham' is not ham but an unpleasant luncheon meat. Not a bit 5*.
Always a first course of soup,no alternative offered invariably very salty. A great deal of stock cubes.
Secondly a hot and cold buffet which is quite expansive but always the same each night. It looks nice but tastes bland. The γίγαντες or big beans had no taste, very little garlic as did the tzatziki. Not Greek at all.
The main courses were never more than three choices. One fish,one meat, and one vegetarian. All of them are braised. No fresh grills or a barbecue. We had fish one night it was like boiled fish with tomato puree put on top. Inedible.
Then a choice of tart,fresh fruit,ice cream or cheese. The only item that ever changed was the tart. The cheese was dry Feta,Danish Blue and one cream cracker!
Very boring night after after night.
We usually ate dinner at the Meltimi Restaurant. Which is 'sold' as the better restaurant. Only allowed for those in Junior Suites or superior rooms. We couldn't see the point of this as the food is identical to that in the main dining room. The good thing though was the view and the fact that being airy one didn't have the boiled food smell that the main dining room had. They had an a la carte menu but expensive and no allowance given for those on half board.
This hotel is in a time warp. With the bland almost school type food we began to feel we were in an old people's home.
It needs a massive 'shake-up' to be an acceptable 4* hotel. We expect a 4* Hotel to have the ability to be able to appeal to and attract a wide range of clientele. Not just the 80's plus. Also to have to pay for wi-fi is not usual these days.
On the other hand the staff are very pleasant.
The management needs a re-think about the whole image they want to project. They seem to spend an in-ordinate amount of time and presumably money on draped white chairs and endless clean tablecloths whereas all that energy should be put into improving the rooms and upgrading the food.
We only spent 5 nights in this hotel and moved to a small taverna in Mochlos. Cachet refunded us some money but a paltry amount.
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- Also Known As:
- Istron Bay Hotel Crete