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“Disappointment in paradise”

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Berjaya Praslin Resort - Seychelles
Ranked #12 of 12 Hotels in Anse Volbert
London, United Kingdom
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Disappointment in paradise”
Reviewed 2 July 2013

Booked 3 nights at the Berjaya Praslin via Agoda, based on the information from their website. First the good points - the location is perfect, right in the heart of Anse Volbert. There's a nice little pool and pool bar and the garden setting is very pleasant... but that's about as much as the place has going for it.

At check-in we were told we'd been upgraded to a Deluxe room... great we thought. When we entered the room the first thing we saw was that instead of the two twin beds that the hotel had directly confirmed to us, there was one double bed and a glorified camping bed shoved up against the wall/cupboard. The bathroom was pretty nasty, with broken accessories and mouldy shower cubicle. Hate to think what the Standard room would have been like!

We then asked where the TV was...."What TV?" was the reply. Although clearly listed in the room amenities on Agoda it transpired that none of the Berjaya rooms have a TV. Nor did the room have the bathrobes, hair dryer or in-room safe as advertised.

We took the matter up with the reception manager and was told there must have been a 'misunderstanding'. Surely, one would expect such a popular property to be aware of how it's being represented?

Anyway, regardless of all this, the general standard of the property was quite poor as was the breakfast.

Overall, a quite disappointing stay.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank eezeetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Grand Baie, Riviere du Rempart, Mauritius
Level 5 Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 July 2013

Very disappointing stay at what is quite a pricey hotel on Parslin. The main disappointment is the positioning of the hotel - about 150 m back from the beach - which is reasonable - but it is actually separated by a public footpath and a rough looking public football pitch. The rooms therefore have no discernible view and the trip down to the beach is pretty unpleasant.

Rooms were very worn and the whole hotel has seen better days.

look elsewhere is my recommendation.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Murray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 April 2013

This resort should be knocked down and rebuilt. The rooms, dining facilities and pool area are all falling apart and filthy. The only part of the hotel that lives upto the brand is the lobby area.

To make it worse the staff are disinterested and when you question any of the many flaws, they direct you to a rude arrogant manager who seems to take pleasure in spoiling your dream Seychelles holiday.

Out of the four hotels we stayed at whilst island hopping it was the worst. In fact i would go as far as to say as it is the worst hotel i have ever had the misfortune of staying in. We only paid £80 a night so we weren't expecting luxury but in hindsight I would not stay here again if you paid me.

Thank you Berjaya for ruining our Seychelles dream.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ldnglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Pretoria, South Africa
Level 5 Contributor
85 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 31 March 2013

Eight friends and family booked at the resort after my brother enjoyed a week at Berjaya Mahe the previous year. What a let-down! The pizzeria on the premises was the worst! Extremely rude staff and very poor food. Some of the same staff worked at breakfast service in the morning, need I say more.

The rooms were large and faced the beach – one positive aspect. There is a bus stop just behind the hotel which we used to travel to Anse Lazio. Be aware it is quite a walking distance from the bus stop to the beach! We also rented a car from a lady that visit the hotel in the mornings and drove around the island for a day. We also booked a day trip to La Digue which we thoroughly enjoyed!

To summarise, the other positive aspects did not make up for the extremely rude staff at the resort. We shall definitely not return to this hotel.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gomyownway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seychelles
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 March 2013

We (5 of us)ate at the restaurant over the New Year and the whole experience was a disgrace.
The place was grubby, scruffy, service shoddy and one plate of food was so awful we sent it back to the kitchen. It was cold and appeared to be out of a tin!

Stayed January 2013, travelled with family
Helpful?
5 Thank ricardhman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 February 2013

Praslin is one of the most beautiful beaches in this world i would say and the Berjaya property is the best resort out there! Very ambient rooms (as cottages), on the beach front with the Pizzeria restaurant and scuba diving office, this forms the gateway to this amazing island. At the reception one can find a car rental and excursion planners. One of the most polite and courteous staffs I have ever come across...if one is travelling to Seychelles, this is the best place to justify the extra amount one pays to get to Seychelles!

Room Tip: All are good!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prasun_bhadani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delhi
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 January 2013

Pluses:-

- Location - next to a very beautiful beach.
- Beautiful resort.
- Nice pool.
- Nice dining area.
- Nice rooms.
- Clean and pretty hygienic.
- Check in / check out smooth.
- Buffet breakfast was well spread with pretty vast options.
- Provision of beach towels, safe facilities or any other small help - all available.
- Availability of tour operators in the lobby allows to book trips and get various tickets at ease.

Minuses:-

- Room service - very slow and at times doesn't respond if its a little bit late in the night.
- Staff are ok but at times seem disinterested.
- Indians and vegetarians have very little options for lunch and dinner.
- Better colour on the walls and furniture can give it some upbeat look otherwise the insides of the room looks very drab.
- Security is not very reliable as the glass doors in my room was not working the first day.
- Very far from the airport / jetty service.

Room Tip: Ocean view.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saka420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Berjaya Praslin Resort - Seychelles

Property: Berjaya Praslin Resort - Seychelles
Address: Anse Volbert, Praslin Island, Seychelles
Region: Seychelles > Praslin Island > Anse Volbert
Amenities:
Bar / Lounge Beach Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Anse Volbert
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Berjaya Praslin Resort - Seychelles 3*
Number of rooms: 79
Official Description (provided by the hotel):
Get in touch with the depth of the bright blue sea and unspoiled white sandy beaches in Cote D’Or, Praslin. The tranquil surroundings will assure you of a peaceful stay with nature while enjoying the comforts of friendly Seychelles hospitality. ... more   less 
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Also Known As:
Berjaya Praslin Resort - Seychelles Hotel Praslin Island
Berjaya Praslin Island Beach Hotel
Berjaya Praslin Resort - Seychelles Praslin Island

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