It was the worst holiday experience ever!!!Waste of money and time,I would rather never go on holiday than go to this place again.On arrival we had to wait 2,5 hours for a room; we were asked to sit at the reception and wait! Nobody gave us a map of the resort or explained anything we were only offered the most artificial drink ever(I managed to take one sip). After sleepless night we were extremely tired and just wanted to refresh, get some rest and start enjoying our holiday. Unfortunately that never happened, it was just beginning, later it was getting worse and worse.
The room we were given was very basic and dirty (e.g.: blood stains on the bed cover, dust everywhere, dirty mirrors and walls), on the ground floor. As we did not feel secure there we asked for a room on higher floor however the room we were offered was even worse than the first one. In the room we even didn't have towels, we had to ask for it. Our Rep explained later that we did not have towels in the room because they wanted to give us the room quicker! (very poor explanation in our opinion as towels in the rooms are just basic standard in any hotel).
The food was absolutely disgusting, especially breakfast(only croissants, cereals, hard boiled eggs(green inside) and the worst sausages in the world)!Lunch and dinner food most of the time was cold, there were days that no meat was available. For afternoon snack only pancakes with honey or sugar were available, sometimes cold pizza, but to get it (we managed only once) you had to be there first as they only had one tray for the entire resort! Food which was served by staff was rationed (e.g.: two small pancakes per person, two sausages), if you asked for more you were given "dirty look" from staff members.
As for drinks we even had to buy our own water! You could get water only in a glass, when you tried to fill in a bottle you were shouted at by a member of staff (in Arabic or French) and not allowed to take it (the only thing they were saying in English was: glass only).The only drinkable alcoholic drink was beer, served at one bar! We were advised by our rep that this is for health and safety reasons only to discover later on, that all pool bars have beers, wine and cocktails available for extra charge!
The resort staff is very rude and arrogant, we felt that we were disturbing them at work. Most of them did not speak English and if you do not speak French or Arabic you were treated like second category customer. We were asked several times by a bar attendant why are we taking 4 glasses (0.2ml) of beer at once, that we should only take 2!!!
We were bitterly disappointed and shocked that First Choice has such resort in the offer. This was not our first all inclusive holidays, we stayed in 2,3,4 and 5* hotels and we know more less what to expect but this was way below our expectations!
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- Also Known As:
- Djerba Sun Club Hotel Playa Sidi Mehrez
- Djerba Sun Hotel
- Hotel Djerba Sun
- Djerba Sun Club Djerba Island, Tunisia