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“So disappointing.”
Review of Old Mill Hotel

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Old Mill Hotel
Ranked #1 of 1 Hotels in Batheaston
Canterbury, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“So disappointing.”
Reviewed 27 October 2011

I stayed at this hotel around 10 years ago and remembered a charming property and staff, sadly these standards haven't been maintained.

We booked a 3 night midweek stay, so let's start at the beginning. Upon arrival we checked in and found our room. Despite booking a "Standard Double" the room we were allotted was tiny, with one side of the bed was positioned against a wall. I complained to the receptionist, but the hotel could offer no other rooms. We negotiated a £14 per night discount. Although this was a solution of sorts we would rather have had adequate space. The room, although not what we expected, was pleasantly decorated with lovely prints and the bathroom was very modern and clean.

Breakfast the next morning was poor. Having sat down at 0835, no-one came to take our order. Several couples at adjoining tables came and went; eventually at 0915 I searched for a waitress and asked if she could take our order which she did. However, the food took a further twenty five minutes to arrive thus making our time spent in the breakfast room well over an hour. On the plus side the view is lovely with the toll bridge on one side and the mill on the other.

The next morning we were again shown to our seats. This time our order was taken fairly swiftly but the time between the order being placed and it arriving at our table was nearing forty minutes. When the fried breakfasts were served we immediately enquired as to the whereabouts of the mushrooms to which we were told there were none left. A substitute was not even offered. It may seem trivial but the majority of places would offer something as a gesture but it felt as though such a service here didn't even cross their minds. This matter was not helped by the inconvenient building noise, of which there was no mention on their website.

On our final visit to the breakfast room we were served fairly swiftly but yet again it was the long wait for the arrival of food, which was brought to us by someone in paint stained cargo pants. We had to bide the time without tea and toast, even when we had asked for it, eventually giving up and leaving after a twenty minute wait.

The parking situation is awful. It is a very awkward shaped area but the spaces seem rather ill thought out and there is definitely not enough room for the size of the hotel. For the duration of our stay we parked on the main road through Batheastern.

In conclusion, my overriding feeling is a hotel being run on a tight budget and little organisation. At breakfast time the hotel seems understaffed and the general atmosphere could be far more professional. For a hotel that charges up to £110 per night the standard falls a long way short of other establishments I have frequented on a similar budget. This is a shame as the hotel has the potential to be so much more.

  • Stayed October 2011, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank monkeysee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (375)
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English first
Kenilworth, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 October 2011

A lovely hotel with warm, welcoming staff. The location is great, 2 miles (ish) from the city centre but the walk in is beautiful along the canal with some beautiful views. Our room was spotless and the breakfast was great. All for a bargain price - highly recommended!

  • Stayed October 2011, travelled with friends
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    • Location
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Helpful?
Thank Bakewell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 October 2011

For those of a nervous disposition they may find the parking a little daunting. The hotel say it is a little tight, but the fundamental problem is that there is not enough space for both staff and guests. If you go out for the evening as we did, it is very likely that there will be no spaces on return. We were directed to an overspill car park a short distance away. Not too big a problem? Unfortunately, I got a call at 7.50 am to move my car from this spot as the agreement with the owners lasted only till 8.00am. Not a good start to our visit, and we weren't told about this the previous evening. As to the hotel, breakfast is chaotic, with too few staff to adequately manage the guests. The manager had all the charm of Basil Fawlty, but without the wit or humour. Please and thank you are words he's obviously never come across. Many of the staff look like they would rather not be there, and as to the cooked breakfast itself, we didn't bother the next day. The rooms are small but adequate, but the sink plug became blocked, but this was not attended to throughout our two night stay. At least we weren't in the Butlin chalet rooms(Lodge), which would probably have finished us off. A couple of staff members were very helpful, which gives hope for future improvement, but I honestly can't believe any guests would actually want to return there, unless cost is an issue. The biggest irony is that the spot of the hotel is one of the best in Bath, and could be so good, if the other issues were addressed.

Room Tip: Ask for a room overlooking the river, but away from the bar area which can be noisy in the morning.
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  • Stayed October 2011, travelled with family
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    • Cleanliness
    • Service
Helpful?
Thank colin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Batheaston hotels

Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2011

Just returned from a two night stay at this hotel, room was not in the main hotel but in "the Lodge" in the very small car park! Stayed in room 225 and my view was of a builders yard, a skip, a cement mixer, general rubbish etc not the nice views of the River Avon as implied. Room was very basic, with a very dodgy shower tap and thick dust on the lampshades and bulbs, would NOT recommend. Although had room at at a discounted rate, still feel I was overcharged. Book with caution as website is very misleading!!!

  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Luke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malmo, Sweden
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 October 2011

Stayed 9 nights in room 127 and enjoyed a lot the atmosphere including superb breakfasts with a splendid view on the river and the country side. Very good Italian restaurant made us invite colleagues over from their hotel Bailbrook House with poor food and much lower price / quality ratio. I was also very pleased with the personal service in a place that feels cosy and warm.
For my morning runs I was also well provided being able to follow the Kennet & Avon Canal (700m from hotel) to either Bath or in the opposite direction for scenic nature views.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank emansson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 October 2011

Although the Old Mll Hotel is in a beautiful location my daughter and I were sadly disappointed on several counts 1. we could not book in because we were 25 minutes early. 2. one of the rooms (both of which were in the lodge) was very hot the second room was cold because the heating was not working. 3 although having been given instructions on the use of the shower, in the evening it was stone cold - but was better the next morning. 4. dinner was very pleasant but breakfast the following morning was let down by the fact that the toast had green mildew on the crust. 5. on pulling the curtains back in the morning mould spores were found going up the wall by the door. Had this been a Premier Inn I am sure there would have been some form of compensation. The bottom line is ...... we will not be returning

Room Tip: try another hotel
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  • Stayed October 2011, travelled on business
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Helpful?
Thank HBMB47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2011

Just returned from an overnight stay here. We were not in the main hotel,but the 'lodge' aka butlins chalet style. Views of cement mixer,general tatt and car park. Staff smoking area complete with tatty arm chairs next to us. bathroom nicely done,small but modern....except shower didn't work even following their instructions. Twin beds pushed together with a sheet and itchy blanket no duvet. We paid £ 105 for this priviledge including breakfast,which we didn't bother staying to find out how it was. we were so let down by our expectations from website to the reality of our stay. Last person commented that some people find fault with anything only complain about here.I have never complained about a hotel before and perhaps others have been lucky enough to get allocated a nice room? However looking at the complaints on here,its just that luck. Err on the side of caution is my advice.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paulhay85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Old Mill Hotel

Property: Old Mill Hotel
Address: Toll Bridge Road, Batheaston, Bath BA1 7DE, England
Region: United Kingdom > England > Somerset > Bath > Batheaston
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Batheaston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Old Mill Hotel 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Old Mill Bath
Old Mill Hotel Bath/Batheaston

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