I stayed at this hotel around 10 years ago and remembered a charming property and staff, sadly these standards haven't been maintained.
We booked a 3 night midweek stay, so let's start at the beginning. Upon arrival we checked in and found our room. Despite booking a "Standard Double" the room we were allotted was tiny, with one side of the bed was positioned against a wall. I complained to the receptionist, but the hotel could offer no other rooms. We negotiated a £14 per night discount. Although this was a solution of sorts we would rather have had adequate space. The room, although not what we expected, was pleasantly decorated with lovely prints and the bathroom was very modern and clean.
Breakfast the next morning was poor. Having sat down at 0835, no-one came to take our order. Several couples at adjoining tables came and went; eventually at 0915 I searched for a waitress and asked if she could take our order which she did. However, the food took a further twenty five minutes to arrive thus making our time spent in the breakfast room well over an hour. On the plus side the view is lovely with the toll bridge on one side and the mill on the other.
The next morning we were again shown to our seats. This time our order was taken fairly swiftly but the time between the order being placed and it arriving at our table was nearing forty minutes. When the fried breakfasts were served we immediately enquired as to the whereabouts of the mushrooms to which we were told there were none left. A substitute was not even offered. It may seem trivial but the majority of places would offer something as a gesture but it felt as though such a service here didn't even cross their minds. This matter was not helped by the inconvenient building noise, of which there was no mention on their website.
On our final visit to the breakfast room we were served fairly swiftly but yet again it was the long wait for the arrival of food, which was brought to us by someone in paint stained cargo pants. We had to bide the time without tea and toast, even when we had asked for it, eventually giving up and leaving after a twenty minute wait.
The parking situation is awful. It is a very awkward shaped area but the spaces seem rather ill thought out and there is definitely not enough room for the size of the hotel. For the duration of our stay we parked on the main road through Batheastern.
In conclusion, my overriding feeling is a hotel being run on a tight budget and little organisation. At breakfast time the hotel seems understaffed and the general atmosphere could be far more professional. For a hotel that charges up to £110 per night the standard falls a long way short of other establishments I have frequented on a similar budget. This is a shame as the hotel has the potential to be so much more.
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- Also Known As:
- Old Mill Bath
- Old Mill Hotel Bath/Batheaston