As a family party (a variety of ages) travelling from all over the country, we collectively chose The Old Mill Hotel based on its proximity to the river and the picturesque views it promised. However; this was clearly not to be! I would like to add, that I have never before been moved to write a negative review on here, and want to use this as an opportunity to warn people about the Old Mill Hotel, and their manager.
Upon arrival we were greeted by a rude member of staff who told us to take a seat whilst he spoke to his manager- clearly not ideal when you are booking into a hotel! The manager (Gary) then told us, that despite a confirmation email, our booking was not in the system. Clearly this was a major problem (especially as we travelled on the double bank holiday weekend). Instead of apologising profusely, and reassurance that everything would be sorted, the manager was more concerned with emphasising what a nightmare this was for him, and how angry he was at his situation! At this point we were sat in the, rather grubby, bar surrounded by dirty dishes left over from lunchtime. Andrea (who remembered taking our bookings) did get us a drink and was a positive member of staff.
Despite being told there were rooms available for the Saturday, but not the Sunday, the manager then told us he had arranged alternative accommodation at The Royal Hotel for one night, adding a further level of inconvenience. This, he reassured us, was identical to the original booking.
It wasn't. What followed was a telephone call in which the impolite, curt and unhelpful manager was rude, arrogant and altogether unpleasant. The excellent staff at The Royal helped with the conversation, and eventually they spoke to another manager, Katie, who was much more helpful.
Instead of a stress free weekend, we were faced with having to change hotels, a waste of a Saturday afternoon when we should have been exploring Bath and an unpleasant experience to kick start everything.
I suggest you avoid this place especially as the manager has a temperament and a lack of people skills completely unsuited to his position and his profession.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, LateRooms, 5viajes2012 S.L., Cancelon and Evoline ltd so you can book your Old Mill Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Old Mill Bath
- Old Mill Hotel Bath/Batheaston