I booked this as a last minute treat for a birthday weekend away. How sorry I was not to have read the previous reviews! I booked a superior double room which consisted of a standard double bed of sub superior quality. The mattress had seen better days, there was no protector or topper just a thin sheet covering the mattress. Pillows were flat and lumpy and too had seen better days. The stunning view from the bedroom was marred by several table and chairs which had been stacked up on our balcony, so couldn't use the balcony or appreciate the river view. The bathroom had a hot tub style bath which reception had told us on check in, was not operational as the jets had been switched off. What greeted us were gaping holes in the bath which when filled, oozed some brownish gunk into the bath - hideous. A luke warm breakfast greeted us on Saturday morning with a very basic choice which was okay however, I couldn't understand why I could not dish up for myself as one had to hang around with an empty plate in your hands waiting whilst others were served.
Our key card worked once in 3 days, the rest of the time we had to get reception to open our door. There was no heating and no hot water on our last morning and no breakfast due to the kitchen being flooded. I consider myself a reasonable person and can understand you can't do anything about the floods however, customer service and basic communication was severely lacking. They had flooded over Christmas so why pray tell did they continue to market themselves knowing they had boiler and flood damage issues and yet proceeded to take more bookings. The standard of the room had nothing to do with the floods so I can't excuse them for that. Then there is is the issue with the hotel manager claiming he could do nothing about issuing any sort of a refund as I had pre booked online and it was non refundable. I paid for a service which I didn't get, Other guests were checking out at the same time as us and had similar grievances which were not at all well handled by the manager. Old Mill Lodge you have a spectacular location please don't continue to mess it up with sub standard customer service and sub standard beds and bedding. Your hotel is tired and in need of a good makeover and some fresh energized management wouldn't go amiss either. The only redeeming thing was a young man on reception who was professional and helpful but powerless to make any real difference unlike the manager who became defensive and patronizing. Oh, and we had to ask for toilet paper at 8am on Sunday morning as this had not been replenished the day before and neither were any of the dirty cups or glasses removed. All in all a very disappointing never to be repeated experience.
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- Also Known As:
- Old Mill Bath
- Old Mill Hotel Bath/Batheaston