The flooding has obviously caused several problems and the smell of damp is quite off putting.
We stayed for two nights and really wished we had not bothered. On our first night we arrived to find we were in what they call a superior twin, we told them it should be a double superior. They said they had no staff until after 6pm to resolve the problem. We actually ate in the restaurant that night the food was good and returned to our room to find that the most uncomfortable beds on the planet had been pushed together. On the first night the room was like a sauna so we turned down radiator and opened windows. Complained to staff who said because Hotel had been flooded they had to have the heating on full. No hot water for a shower was very inconvenient when I mentioned it to the man on reception he said that we had to leave the shower running for 3mins. Believe me it ran for 10mins before we gave up.
Because of Bath Half every where else was booked so we had to endure another day and evening. The second evening having spent half of the day watching the bath half marathon we returned to a hotel room that was freezing. Mentioned it at reception and was told they would look into it. Between 3pm and 7pm when we went out to eat that night nobody visited our room to address our complaint. On our return the room at 11.30pm was still freezing. The staff on reception were also fed up and with no resolution in sight, cold and fed up we went to bed. I have to say that this place is the worst hotel I have ever stayed in and shall not be ever going back.
Also people need to know that they charge a 4% surcharge if you use a credit card so if you do not have a debit card or cash the diabolical experience costs more and you cannot charge anything to the room.
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- Also Known As:
- Old Mill Bath
- Old Mill Hotel Bath/Batheaston