What a disappointing place. Despite the stunning location this hotel is a real letdown. The decor looks cheap and tired, reminiscent of a 70s motel. The room was awful and most definitely not worth the £120 per night price.
More like a portacabin, the room was just as bad from the outside as in. Although perfectly clean it was very small with what seemed chipboard walls through which we could hear the conversation of the couple next door as well as the movements of those above us. The mattress was uncomfortably hard with a faded old counterpane and a woollen blanket as covering. Best of all the toilet had not been flushed after the previous occupants.
There is an hourly charge for wifi but there is free parking available. Although not necessarily a negative point, all the staff were Eastern European. The breakfast waitresses were too busy to clear or wait tables and we had to seat ourselves, get our own cutlery, find one of the waitresses after waiting for ages in order to ask for tea and toast, and then had to get back up to get our own cups. The hot breakfast items ran out after 45 minutes and there was a 10 minute wait until they were topped up, even then it was not worth the wait. However, it was very amusing to overhear the 2 tables next to us complain about the breakfast and hotel. Their experience was clearly similar to ours. Back in the reception a group of 4 or 5 young staff were all sat listening to a tinny radio playing foreign music, not the most welcoming or professional approach to front of house. To top it all off the fire alarm was set off at 0800 on the Sunday morning which the staff were unable to switch off for 25 minutes.
I do not recommend this hotel and would not return. They either need to charge a lot less or to refurbish the whole place and improve the service in order to justify the cost.
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- Also Known As:
- Old Mill Bath
- Old Mill Hotel Bath/Batheaston