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“Peaceful”
3 of 5 bubbles Review of Old Mill Hotel

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Old Mill Hotel
Ranked #1 of 1 Hotels in Batheaston
Woking, United Kingdom
Level Contributor
175 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Peaceful”
3 of 5 bubbles Reviewed 26 April 2014

Looking forward to going back as the new manager is fully aware of the requirements to bring it up to standard. The room itself was clean (114) and quite spacious. Very pleasant view. Staff seemed helpful and aimed to please. Only ten minutes to get to Bath and the pub across the bridge was very popular and good substantial food with a good selection of wines. Plenty of car parking spaces around the hotel. The breakfast was warm, however, when asked if there was gluten free bread for toast, yes, and not long after it was brought to our table!

Room Tip: Room 114 faces the river. However, you need to be aware that as the weir is near enough right outsid...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank orangepepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,106 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (372)
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2 reviews
4 of 5 bubbles Reviewed 25 April 2014 via mobile

Me and my partner stayed here for two nights and really enjoyed it, had no issue with the staff at all, in fact they were very helpful, granted the bed was not the best, or the room size and I understand the procedure of reviews and so on, but belive that if you didn't enjoy it just don't go back, without having to resort to comments like I've read on here. Location is lovely.

Stayed April 2014, travelled as a couple
Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldmillhotel, Duty Manager at Old Mill Hotel, responded to this review, 1 May 2014
Thank you so much for your review. What a lovely and encouraging review. It can be so disheartening to read of negative reviews as we at the Old Mill Hotel are all working so hard to improve the standards of the Hotel. It is lovely to have positive feedback as it is inspiring to both myself and my hardworking staff. We will continue to strive to ensure our guest have a comfortable and enjoyable stay with us here at the Old Mill Hotel. With the Kindest of Regards, Yours Sincerely
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Bromley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 25 April 2014

We stayed in the Lodge, which is a motel style box in the car park. I was prepared for basic, but what we received on the whole was even less than that.

Pillowcases with holes either burnt or knawed out if them, suspect brown stain on the sheet. Bed that was only just softer than the car park Tarmac.

Staff are rude, and care or know very little. How any of the reception staff have jobs, I don't know. Even the complaints procedure was suspect!

The shower, we were advised, would take over 5mins to warm up, as it is a new boiler... I think they've been Mis-sold that!

Location was lovely, just by the river, but the condition of the hotel spoils it a bit. Breakfast was very good, but all in all it was an experience to forget.

Should have booked a Travelodge!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mikey_j_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Batheaston hotels

Lingfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 22 April 2014

Tiny purpose built pod type rooms, reminiscent of those in ferries cross the Channel. Shorter than average double beds. Just about room to open door and slip into room, suitcases had to be put beside bed as no room anywhere for cases. You can hear the coat hangers being moved in the wardrobes in next roomas well as conversations of other guests. Many decades since i have been so ripped off booking a hotel room. Didn't check reviews beforehand.
Breakfast was usual greasy bacon eggs etc, but they ran out of plates, bowls, grapefruit, etc and breakfast was finished at 9.30 ! Be warned. An £85 rip off.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dingdongb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 20 April 2014

What a disappointing place. Despite the stunning location this hotel is a real letdown. The decor looks cheap and tired, reminiscent of a 70s motel. The room was awful and most definitely not worth the £120 per night price.

More like a portacabin, the room was just as bad from the outside as in. Although perfectly clean it was very small with what seemed chipboard walls through which we could hear the conversation of the couple next door as well as the movements of those above us. The mattress was uncomfortably hard with a faded old counterpane and a woollen blanket as covering. Best of all the toilet had not been flushed after the previous occupants.

There is an hourly charge for wifi but there is free parking available. Although not necessarily a negative point, all the staff were Eastern European. The breakfast waitresses were too busy to clear or wait tables and we had to seat ourselves, get our own cutlery, find one of the waitresses after waiting for ages in order to ask for tea and toast, and then had to get back up to get our own cups. The hot breakfast items ran out after 45 minutes and there was a 10 minute wait until they were topped up, even then it was not worth the wait. However, it was very amusing to overhear the 2 tables next to us complain about the breakfast and hotel. Their experience was clearly similar to ours. Back in the reception a group of 4 or 5 young staff were all sat listening to a tinny radio playing foreign music, not the most welcoming or professional approach to front of house. To top it all off the fire alarm was set off at 0800 on the Sunday morning which the staff were unable to switch off for 25 minutes.

I do not recommend this hotel and would not return. They either need to charge a lot less or to refurbish the whole place and improve the service in order to justify the cost.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annabananafanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldmillhotel, Duty Manager at Old Mill Hotel, responded to this review, 22 April 2014
We thank you for staying with us and am disappointed to hear that you did not enjoy your stay here. We value any constructive criticism and, as the duty manager, have addressed the issues you have put forward to ensure these things do not happen again. The fire alarm was a very unfortunate occurrence and as we had a problem with the alarm sensor and unfortunately the alarm main system could not be switched off until a full investigation was done, we do sincerely apologise. The safety of our guests is a priority to us. As for the decor of the Hotel, at the moment, we are a bit indecisive of what to do as we have so many guests asking us not to change too much but we have, as of this week, opened our new refurbished restaurant downstairs so am trying to offer "the best of both worlds" so to speak. As mentioned before in my previous responses we are in the process of making some new and very exciting changes to the Hotel as we are striving to offer a happy and comfortable stay with us at The Old Mill Hotel to all our guests. We would like you to know that we have taken your comments on board. With the kindest of regards, Yours sincerely
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Carmarthenshire Wales
Level Contributor
162 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Spent 2 days here last weekend on our way to Bournemouth , to be honest some of the reviews worried me ! However we needent have been as we had a great stay here.

We arrived around 11 a.m. on the SundAY and went in to the bar for a coffe and a nosey around when they came to get us and told us our room was ready , we had a superior room in the hotel and it was Lovely with a nice comfy bed and huge double shower.

We had Sunday lunch here which was very nice , all the staff were honestly excellent especially Oli on the front desk who couldnt do enough for us even checking the local bus timetable up on his phone for us.

We also had Dinner there that evening which was delicious also , the Breakfasts was a buffet and was good.

The Old Mill has a truly beautiful setting right on the river with the old mill wheel still intact , the view from our room and the restaurant was superb and this was extrapolated due to the Beautiful weather this week. It was lovely watching the wildlife on the river the Geese and the Swans plus seeing the Boat that comes upriver from Bath Moor just accross the way.

there is a 1/2 hourly bus service that you can get in to bath from the main road around 1/4 mile away which cost £2.50 each , a taxi Back cost us £8 and the boat ride one way cost £4 each , so plenty of options to get you in to the City plus the good old walk which cost us nothing and took around 1/2 hour or so .

there is also a very quaint pub restaurant accross the way from the old mill called the Bathampton.

Wold not hesitate to stay here again it was a great start to our 6 days away break.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ew6460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldmillhotel, Duty Manager at Old Mill Hotel, responded to this review, 22 April 2014
Thank you so much for your lovely review. We are so happy to hear of such a good review and will continue to strive to do our best for all our guests. With the kindest of regards, Yours sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

Amazing little hotel on the outskirts of beautiful Bath. If you visit Bath then I recommend staying here. Beautiful rooms and we had a lovely view of the river. Very tranquil and fantastic grounds. Warm friendly staff who were extremely helpful.
Brilliant - loved it.

Room Tip: Book a superior double on the river side.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldmillhotel, Duty Manager at Old Mill Hotel, responded to this review, 22 April 2014
Thank you so much for your lovely review. We are so happy to hear of such a good review and will continue to strive to do our best for all our guests. With the kindest of regards, Yours sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Old Mill Hotel

Property: Old Mill Hotel
Address: Toll Bridge Road, Batheaston, Bath BA1 7DE, England
Region: United Kingdom > England > Somerset > Bath > Batheaston
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Batheaston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Old Mill Hotel 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Old Mill Bath
Old Mill Hotel Bath/Batheaston

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