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Goldcity Tourism Complex
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Reviewed 11 April 2014

My family of 2 adults and 2 kids, 7 and 9 went to Goldcity at the beginning of April 14 for a week (all inclusive). I was a bit worried after reading some bad reviews about the resort. We arrived there at 11.30pm and were met by a very nice and friendly receptionist called Huseyn. Unfortunately we found out we had a one bedroom apartment but he quickly arranged a 2 bedroom apartment for us with fantastic views and 2 bathrooms (for an additional charge), it is a 5 start hotel so that was expected. I heard beautiful live singing and music in the background. In the buffet was warm delicious chicken soup, bakery and a hot and cold drinks machine.

While I was there we were entertained well, there was a mini club for the kids 10-12AM and
2-4pm, they played in the outdoor pools, an indoor pool, table tennis, they watched a 4d movie, went in the Jacuzzi, sauna and steam room and a mini disco at 8pm everyday. There was entertainment every night at 9pm eg Turkish Night (traditional dancing), karaoke etc.

They had a wide variety of food and desserts and we found it delicious so my wife and I put on weight even though we went to the Gym. Not all the food was warm enough but I have informed the management to resolve this problem. They had lots of tours but we went on one which was very interesting. They have competitions as well eg darts and table tennis.

We are going to go there again next year but for 2 weeks because time passed by very quickly.

Please note that not all activities were operating at the moment eg outside theatre, the outdoor bar on floor 16, outside kids swimming pool and shops were being refurbished (Supermarket was open). Best thing is to ring them first to check when they will be ready before booking your holiday. They can send their own driver to collect you £80 one way from Antalya airport and £35 from Gazipasa airport. We used a private taxi and arrived at the hotel in 2 hours. If you pay for a coach it might take up to 5 hours because other passengers need to be dropped off at their hotel. The staff were excellent, some not because they did not speak good English but they knew the name of the drinks, lol (and need to understand other languages). The hotel was spacious and clean. They had coaches which took us to the city and the beach which was great where they had their bar which offered burgers and chips etc.

I recommend this place but please note that in the Summer holidays it will be very busy so you might not get a sunbed or the buffet might be full.



Kashif - Sutton UK

Room Tip: Ask Huseyn. From my room I could see the beautiful mountains, part of the sea and the city, beautiful at night.
  • Stayed: April 2014, travelled with family
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3  Thank KashifAzhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded 12 April 2014

Dear Guests. Thank you very much for such a detailed review. We are very glad you enjoyed the rooms, the facilities, our entertainment and your stay in general. We would like to inform you that your opinions concerning the food warmth and the personnel had been reported to the managers of the departments concerned and the necessary measures have already been taken.
We will be happy to host you at Goldcity in the nearest future. Would you be so kind to get in touch with us via gr@goldcity.com.tr so that we could make your stay even more unforgettable.
Looking forward to your visit.
Best Regards,
Goldcity Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

We stayed at goldcity for 1 week with 3 children last week (April)... it was lovely we all had great time! Food was delious views were beautiful and staff was welcoming. We booked 2 bedroom villa but at our arrival we was told villas are closed therefore, they offered 3 bedroom apartment in the main building, however, we was really happy with the accommodation that was given to us. But it would be better if we was informed of the changes, also the aqua park was closed they opened the park day before we was returning to London again we was not aware of that. Overall we all had lovely time and we
all would love to go back :)

  • Stayed: April 2014
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Thank razaulsalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded 12 April 2014

Dear Guests. Thank you very much for the review. We are very glad to find out you were enjoying your stay. We would like to inform you that your opinions are very important for us . Concerning the facilities, the outdoor facilities were open according to the summer concept 01.04.2014 and they function taking the weather conditions into consideration.
We will be happy to see you among our guests in the nearest future and we will appreciate if you get in touch with us before the arrival via gr@goldcity.com.tr.
Best Regards,
Goldcity Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Hallo, me and my frend stayd 1 week 2.4-8.4.2014 and we did have a nice holliday, a long way from beach and alanya but they have bus down so that was god, the room was a villa and its was a clean and wery good whit a huge balkoni ,only complayning i do have about the room is that would be nice whit a coffemaker, beds are good. allinclusive is great only the food was a bit cold that was not nice!its not seasson time so they did not open all baar and disco but that was good. The spa is very nice and the massage.Stuff was very helpfull and they can speak ENGLISH , good service! I can only say Thanks for a very nice holliday to goldcity!

  • Stayed: April 2014, travelled with friends
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Thank Katarina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded 10 April 2014

Dear Katarina,
Thank you for the review. We are happy to find out you are satisfied with your stay with us. We would like to inform you that your opinions concerning food and the room facilities have been reported to the managers of the departments concerned. We will be glad to see you among our guests in the nearest future.
Best Regards,
Goldcity Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

been here twice once for 2 weeks and 1 in march 2014 love this hotel coming back in may with my family of 8 peaple just booked carnt wait. nice staff never had problem with them always had laugh with them learning the turkish language. food is good there is always lots of choices. been here in may last year when it was busy and i still loved it. you can get food and drink at the beach plus the hotel has got its own aqua park which is fantastic when you come here with your family. see you soon back in 5 weeks dilks family nottingham england.

Room Tip: last year we had villa this year we stayed in hotel so my tip is staying in hotel was better
  • Stayed: March 2014, travelled with family
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Thank nigel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded 6 April 2014

Dear Nigel,
Thank you very much for your review. We are glad we succeded in meeting our main goal which is making our guests happy.
It will be honour for us to please you with our services and facilities in the future.
Would you be so kind to inform us via gr@goldcity.com.tr of the dates of your stay and in case there are any wishes we will do our best to be of assistance.
Looking forward to your visit.
Best Regards,
Goldcity Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

I have just arrived back from Turkey yesterday with mixed feelings regarding my holiday to Turkey.

The positive things where the weather in March was amazing and it was very relaxing. I did enjoy the quietness of the hotel and loved having a hot tub in my bathroom.

The negative things where the hotel was not 5 stars and not really 4 stars. I would say it was more like a OK 3 star hotel. The all inclusive was substandard with a choice of only one bar and one buffet restaurant. The customer service in the hotel is a lot to be desired, I have received much better customer service at budget hotels around the world. The staff seemed disinterested in being helpful even though it was quiet. Service was extremely low and unprofessional with dirty chipped glasses and only half fulled at times.

The service in the restaurant was again nothing special and the staff seemed under staffed. The food was very standard and cold every time, It really puts you off eating when you know they can't be bothered keeping it warm for you. Word of warning for you, where is no dress code in this hotel. Some guests seem to think it is acceptable to come to dinner in the evening in hotel slippers which I have never see before.

I will not return to this hotel as I truly believe there is much better hotels with great customer service in the area.

  • Stayed: March 2014, travelled with friends
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4  Thank acarse903010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded 22 March 2014

Dear Guest.
Thank you for your review.
We are sorry you were not completely satisfied with your stay in our hotel as our main aim is the satisfaction of customer needs. However, we would like to assure you that your suggestions and opinions concerning the quality of service and the personnel have already been reported to the managers of the relevant departments and the necessary measures will be taken.
We will appreciate if you could contact us at gr@goldcity.com.tr and provide us with more details as the feedback of every Guest is precious for us.
Best Regards,
Goldcity Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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