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“01/04/14 - 08/04/2014 Fantastic hotel and can't wait to come back!”

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Goldcity Tourism Complex
Ranked #3 of 13 Hotels in Kargicak
Lerwick, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“01/04/14 - 08/04/2014 Fantastic hotel and can't wait to come back!”
Reviewed 18 April 2014

Our party of 6 (myself and 5 teenagers) arrived late at night, very friendly reception and offered food in the bar, Mustafa the bar man was brilliant! We had a fantastic week, the kids squealed with delight when they saw their Jacuzzi baths in their rooms! The beds are huge, with little animals made with towels everyday, swans, elephants, snakes etc, made you smile each time you entered your room! Bathrooms are huge too, with lovely big showers, and a beautiful sink area! the hotel itself is immaculately clean, room service is brilliant, reception is a large friendly area, great bars, disco, never made it to the cinema as too busy doing other things! The food is as most buffet style hotels are, plenty to choose from, something for everyone! the puddings are to die for, lots of little sweet mouthwatering bite size portions! My only complaint about the food is that its not always hot, but it wasn't really an issue for us! Brilliant free shuffle bus 5 times a day to the beach, and likewise back to the hotel, takes 10 minutes, which is literally going down the mountain to the beach, no distance at all! There is a reasonable bus service in to Alanya, which I believe becomes more regular through the season, its 3.5 turkish lira each way, and takes 25 minutes. We ate at the Ala Carte restaurant one night, and had steak, which was beautifully cooked and also beautifully presented, the staff up there are lovely! As it was the start of the season, the kids had exclusive use of the AquaWaterPark for 4 days, with not another soul to be seen, they loved it! The beach is lovely, with shaded areas for little children to play in, and a shaded sun area to sunbathe, nice clean showers and toilet facilities, and a nice beach restaurant for lunch. We went on a brilliant off road jeeping day, a really good way to see Turkey in its natural splendour! All in all we have had a fantastic week, and can't wait to come back in October! Vera at Guest Relations is very very helpful, as is Huseyin and Atif at reception, and Mustafa in the bar!

Room Tip: Deluxe rooms overlooking the pools are lovely with Jacuzzi baths, but no kettle in the room!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LisaDungarvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this review, 19 April 2014
Dear Lisa Dungarvan.Thank you very much for such a detailed review. We are really happy to find out you enjoyed your stay which means we reached our main goal. We would like to inform you that the food warmth issue had already been reported to the managers of the departments concerned and it had been solved immediately.
Your praises about the personnel were reported to their department managers.
It will be our greatest pleasure to see you among our guests in the nearest future. Would you be so kind to e-mail us via gr@goldcity.com.tr before the arrival.
Looking forward to your visit.
Best Regards
Goldcity Management.
Report response as inappropriate
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Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
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English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 April 2014 via mobile

Me and my girlfriend both in 20s stayed 30/3/14-6/4/14.
We both wanted to have a cheap break to relax and gold city allowed us to do that.
We landed in antalya which was 2hr30min drive from gold city but when we got there we found our selves up a hill with not much around and a good distance from the beach and town this started ringing alarm bells, but when we arrived we got checked in very quickly and the staff were very polite and their english was quite good.
The room we had was a family suite that was amazing.. A nice kitchen and living space with a twin room
Ensuite (walk in shower) to the left and on the right a double room ensuite with jacuzzi bath very clean and tidy all round and a balcony with seaview (south side floor 7).
At meal times there was alot of choice each day yes some wasnt the hottest but if it was to cold for you there was a microwave as well.
The only thing with the dining area was there are about 4 cats that go around the hotel they do go near the food or jump on tables etc just hang around your feet like a dog at home would.
The snack bar cooks food fresh when ordered so very nice..
The spa and gym were excellent and quite well priced, all pools were clean and tidy but was to cold to go in the outside pool but nothing they could do about that it was only 20degrees when there, the aqua park looks good and the slides we did were excellent but yet to cold to be in there.
We used the irish bar(not inc on all exclusive as separate business to hotel) the manager was excellent and we taught him card games and card tricks that was what we did most nights it was excellent well worth visiting there on floor -1,
The sports complex is a 15min walk down a hill to but a taxi was €3 you do have to pay for the likes of bowling, sports complex activities and pool snooker etc but all very well priced. The onsite shop is expensive but a free transfer into alanya will resolve this.
Overall good friendly staff, nice and clean hotel throughout, and nice food everything you need for a cheap holiday in a very nice hotel to relax if you dont mind staying onsite or a bit of travelling to else where.

Thanks for our stay

Craig and Danii

Stayed April 2014
Helpful?
1 Thank Yammmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this review, 18 April 2014
Dear Craig and Danii,
Thank you very much for such a detailed review. We are glad you were satisfied with your stay, the rooms and the facilities.
We wish to inform you that the opinions of every Guest are very important for us, thus we would like to mention that apart from Antalya airport there is Gazipaşa International airport situated in a 30 minute drive from our hotel, so it may be more convenient for you in case you make the decision to select Goldcity as your holiday destination in the future.
Concerning the warmth of the meals: the managers of the departments concerned were informed of the matter and the necessary measures have already been taken.
We hope to see you as our Guests in the nearest future.
Best Regards,
Goldcity Management.
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London, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2014

My family of 2 adults and 2 kids, 7 and 9 went to Goldcity at the beginning of April 14 for a week (all inclusive). I was a bit worried after reading some bad reviews about the resort. We arrived there at 11.30pm and were met by a very nice and friendly receptionist called Huseyn. Unfortunately we found out we had a one bedroom apartment but he quickly arranged a 2 bedroom apartment for us with fantastic views and 2 bathrooms (for an additional charge), it is a 5 start hotel so that was expected. I heard beautiful live singing and music in the background. In the buffet was warm delicious chicken soup, bakery and a hot and cold drinks machine.

While I was there we were entertained well, there was a mini club for the kids 10-12AM and
2-4pm, they played in the outdoor pools, an indoor pool, table tennis, they watched a 4d movie, went in the Jacuzzi, sauna and steam room and a mini disco at 8pm everyday. There was entertainment every night at 9pm eg Turkish Night (traditional dancing), karaoke etc.

They had a wide variety of food and desserts and we found it delicious so my wife and I put on weight even though we went to the Gym. Not all the food was warm enough but I have informed the management to resolve this problem. They had lots of tours but we went on one which was very interesting. They have competitions as well eg darts and table tennis.

We are going to go there again next year but for 2 weeks because time passed by very quickly.

Please note that not all activities were operating at the moment eg outside theatre, the outdoor bar on floor 16, outside kids swimming pool and shops were being refurbished (Supermarket was open). Best thing is to ring them first to check when they will be ready before booking your holiday. They can send their own driver to collect you £80 one way from Antalya airport and £35 from Gazipasa airport. We used a private taxi and arrived at the hotel in 2 hours. If you pay for a coach it might take up to 5 hours because other passengers need to be dropped off at their hotel. The staff were excellent, some not because they did not speak good English but they knew the name of the drinks, lol (and need to understand other languages). The hotel was spacious and clean. They had coaches which took us to the city and the beach which was great where they had their bar which offered burgers and chips etc.

I recommend this place but please note that in the Summer holidays it will be very busy so you might not get a sunbed or the buffet might be full.



Kashif - Sutton UK

Room Tip: Ask Huseyn. From my room I could see the beautiful mountains, part of the sea and the city, beautifu...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KashifAzhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this review, 12 April 2014
Dear Guests. Thank you very much for such a detailed review. We are very glad you enjoyed the rooms, the facilities, our entertainment and your stay in general. We would like to inform you that your opinions concerning the food warmth and the personnel had been reported to the managers of the departments concerned and the necessary measures have already been taken.
We will be happy to host you at Goldcity in the nearest future. Would you be so kind to get in touch with us via gr@goldcity.com.tr so that we could make your stay even more unforgettable.
Looking forward to your visit.
Best Regards,
Goldcity Management.
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London, United Kingdom
1 review
Reviewed 11 April 2014

We stayed at goldcity for 1 week with 3 children last week (April)... it was lovely we all had great time! Food was delious views were beautiful and staff was welcoming. We booked 2 bedroom villa but at our arrival we was told villas are closed therefore, they offered 3 bedroom apartment in the main building, however, we was really happy with the accommodation that was given to us. But it would be better if we was informed of the changes, also the aqua park was closed they opened the park day before we was returning to London again we was not aware of that. Overall we all had lovely time and we
all would love to go back :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank razaulsalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this review, 12 April 2014
Dear Guests. Thank you very much for the review. We are very glad to find out you were enjoying your stay. We would like to inform you that your opinions are very important for us . Concerning the facilities, the outdoor facilities were open according to the summer concept 01.04.2014 and they function taking the weather conditions into consideration.
We will be happy to see you among our guests in the nearest future and we will appreciate if you get in touch with us before the arrival via gr@goldcity.com.tr.
Best Regards,
Goldcity Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pietarsaari, Finland
1 review
Reviewed 9 April 2014

Hallo, me and my frend stayd 1 week 2.4-8.4.2014 and we did have a nice holliday, a long way from beach and alanya but they have bus down so that was god, the room was a villa and its was a clean and wery good whit a huge balkoni ,only complayning i do have about the room is that would be nice whit a coffemaker, beds are good. allinclusive is great only the food was a bit cold that was not nice!its not seasson time so they did not open all baar and disco but that was good. The spa is very nice and the massage.Stuff was very helpfull and they can speak ENGLISH , good service! I can only say Thanks for a very nice holliday to goldcity!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katarina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this review, 10 April 2014
Dear Katarina,
Thank you for the review. We are happy to find out you are satisfied with your stay with us. We would like to inform you that your opinions concerning food and the room facilities have been reported to the managers of the departments concerned. We will be glad to see you among our guests in the nearest future.
Best Regards,
Goldcity Management
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Nottingham, United Kingdom
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 April 2014

been here twice once for 2 weeks and 1 in march 2014 love this hotel coming back in may with my family of 8 peaple just booked carnt wait. nice staff never had problem with them always had laugh with them learning the turkish language. food is good there is always lots of choices. been here in may last year when it was busy and i still loved it. you can get food and drink at the beach plus the hotel has got its own aqua park which is fantastic when you come here with your family. see you soon back in 5 weeks dilks family nottingham england.

Room Tip: last year we had villa this year we stayed in hotel so my tip is staying in hotel was better
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nigel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this review, 6 April 2014
Dear Nigel,
Thank you very much for your review. We are glad we succeded in meeting our main goal which is making our guests happy.
It will be honour for us to please you with our services and facilities in the future.
Would you be so kind to inform us via gr@goldcity.com.tr of the dates of your stay and in case there are any wishes we will do our best to be of assistance.
Looking forward to your visit.
Best Regards,
Goldcity Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 March 2014

I have just arrived back from Turkey yesterday with mixed feelings regarding my holiday to Turkey.

The positive things where the weather in March was amazing and it was very relaxing. I did enjoy the quietness of the hotel and loved having a hot tub in my bathroom.

The negative things where the hotel was not 5 stars and not really 4 stars. I would say it was more like a OK 3 star hotel. The all inclusive was substandard with a choice of only one bar and one buffet restaurant. The customer service in the hotel is a lot to be desired, I have received much better customer service at budget hotels around the world. The staff seemed disinterested in being helpful even though it was quiet. Service was extremely low and unprofessional with dirty chipped glasses and only half fulled at times.

The service in the restaurant was again nothing special and the staff seemed under staffed. The food was very standard and cold every time, It really puts you off eating when you know they can't be bothered keeping it warm for you. Word of warning for you, where is no dress code in this hotel. Some guests seem to think it is acceptable to come to dinner in the evening in hotel slippers which I have never see before.

I will not return to this hotel as I truly believe there is much better hotels with great customer service in the area.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank acarse903010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this review, 22 March 2014
Dear Guest.
Thank you for your review.
We are sorry you were not completely satisfied with your stay in our hotel as our main aim is the satisfaction of customer needs. However, we would like to assure you that your suggestions and opinions concerning the quality of service and the personnel have already been reported to the managers of the relevant departments and the necessary measures will be taken.
We will appreciate if you could contact us at gr@goldcity.com.tr and provide us with more details as the feedback of every Guest is precious for us.
Best Regards,
Goldcity Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Goldcity Tourism Complex

Property: Goldcity Tourism Complex
Address: Kargicak Kasabasi, Kargicak, Alanya 07400, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya > Kargicak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kargicak
#3 On the Beach Hotel in Kargicak
#3 Spa Hotel in Kargicak
Price Range (Based on Average Rates): £
Hotel Class:5 star — Goldcity Tourism Complex 5*
Number of rooms: 242
Official Description (provided by the hotel):
A world of its own that sits on an area of 211.677 M². On the top of the hill sits the impressive luxury hotel which comprises Deluxe Rooms and Luxury Hotel Apartments / Suites. Within the hotel grounds there are clusters of beautiful villas and apartments. Goldcity is equally appealing for holidays and for residential use and we have a variety of freehold property types available for sale, including Detached Villas with private pool, Apart Villas & Penthouses or Luxury Hotel Apartments in the main building. Goldcity is a perfect place to holiday or to invest in your own holiday home. Real estate sales are being continued.Our luxury family suites provide unique opportunity to experience hotel and apartment living at the same time. GOLDCITY offers 5 star luxury family suites, with a choice of one, two and three bedrooms and penthouses.They are superior first class fully furnished suites which consist of generously oversized and luxury living accommodation with sea and/or mountain view. These suites equipped with upscale comforts and modern amenities and all have household appliances and cooking facilities. ... more   less 
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Also Known As:
Goldcity Tourism Complex Hotel Kargicak
Goldcity Tourism Complex Alanya
Goldcity Tourism Complex Hotel Alanya
Goldcity Tourism Complex Turkey/Antalya Province

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