The hardest part about staying at The Anchorage was actually making a reservation. Trying to organise a stay, I made several inquiries about different dates (as there was limited availability) but the Reservations person was quite abrupt and unhelpful. When it came to making a booking, there was no one who could help and I was told someone would ring me back. By the time they eventually did, over 5 hours later, I had worked out how to book online. Easier and much more pleasant.
We were a little disappointed when we arrived. We loved the loft suite and it had a beautiful view but the accommodation was very shabby from torn blinds that didn't work, to peeling plaster. Definitely not what you'd expect. The four dead cockroaches on the floor weren't particularly welcoming either. We recognise that cockroaches are part and parcel of coastal environments but the room had supposedly been cleaned that morning. Not feeling overly positive, we quickly dealt with them and headed off for High Tea with some friends. This is where things started to turn around. This had been set up in one of the lounges so that we could enjoy the beautiful view. This was a fantastic experience, the food was excellent. The member of staff who looked after us was so attentive, we felt really spoilt.
Things went a little downhill again when we found cockroaches IN our bedding and at this point we did make a complaint. The night duty manager was very empathic and told us remedial action would be taken in the morning. It wasn't and we had to follow this up ourselves. The member of staff on reception was quite dismissive and told us it was a problem due to the renovations and all rooms would have the same problem. Not a great response. Eventually, the Anchorage's credit, they did come up with a solution, which we felt was overgenerous and we eventually settled on something more reasonable that made us feel our complaint had been heard without taking advantage. Minor note for improvement - very limited in-service menu (and very slow pick up of trays - over 18 hours - not good for the cockroach situation) and perhaps it would be good to let guests know that renovation work is in progress.
However, from this point onwards, our stay was nothing but positive. Perhaps our earlier staff experiences had been reflective of a bad day because from this point, everyone was friendly and helpful. The food was excellent...from the breakfast in Merritt's (which should come with a health warning, it's so delicious!) to the all day dining menu. In fact, our opinion changed so much, we stayed an extra day. Overall, teething problems aside, the Anchorage was a very pleasant and relaxing experience and we would definitely return, although perhaps not until the renovation work is complete.
- Official Description (provided by the hotel):
- Luxury Accommodation by the Sea. All 80 rooms and suites have an individual balcony or porch, most with unobstructed views over Port Stephens. At Anchorage Port Stephens we are large enough to provide you with superb guest facilities but small enough to ensure your stay is intimate and relaxed. Only two and a half hours drive from Sydney,Anchorage Port Stephens is the perfect seaside weekend escape. ... more less
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- Also Known As:
- Peppers Anchorage Port Stephens Hotel Corlette
- Peppers Anchorage Hotel Port Stephens
- Peppers Anchorage Resort Port Stephens
- Anchorage Port Stephens Corlette