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“Disappointing”

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Meon Valley Marriott Hotel & Country Club
Ranked #1 of 1 Hotels in Shedfield
Larne, United Kingdom
Level 6 Contributor
632 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
“Disappointing”
Reviewed 8 November 2013

One night stay before our cruise. It was chosen as we needed a large room with plenty of space to rearrange luggage after our road trip, with good parking and lift access.
It was disappointing in that the receptionist allowed us to head off with a trolley weighed down with luggage towards the wrong lift. Then when we met a dead end, it was difficult to get to our room as we had to go up and down stairs a few times. The lift didn't take us all the way there.

The restaurant was average only for our food, and though the parking was fine the promised free wi-fi in the public areas could not be obtained.

An average effort from a Marriott and I would not stay there again before a cruise, as many do.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank HabLeaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Meon Valley Marriott Hotel & Country Club, responded to this review, 13 January 2014
I am sorry to hear we did not meet your expectations. I have discussed your room challenge with the reception team as the feedback is a clear learning opportunity. Unfortunately the lift does not reach all rooms without the need to negotiate steps at the hotel. The team have learnt from your feedback as we do have a lot of cruise passengers with a large amount of luggage. Thank you for your review.
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986 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
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  • Danish first
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English first
Fareham, England, United Kingdom
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 November 2013

Lovely hotel, friendly informative staff, beautiful grounds, not cheap but very nice highly recommended. Great golf course and tennis courts, coaching available, nestled nicely between portsmouth and Southampton, good motorway connections after 10 minute drive.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Meon Valley Marriott Hotel & Country Club, responded to this review, 13 January 2014
Thank you for taking the time to review the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, England
Level 5 Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 November 2013 credit card Amex Cardmember Review

We went for a family party. Venue very good. Rooms clean; decent buffet breakfast and what looked like a good, but busy, golf course. Didn't use the spa, which was a shame, as need to book early. Overall we were happy with.

Stayed October 2013, travelled with family
Helpful?
Thank NinaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Meon Valley Marriott Hotel & Country Club, responded to this review, 13 January 2014
I appreciate your feedback thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxted, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 November 2013

Had a 3 night golf break for 4. Golf course was OK, 5 temp greens because of the recent bad weather which is understandable. Ladies tees could do with a cut. Room was comfortable, maybe due for a refurb and noise from lorries as mentioned by another post in the mornings depending where your room was. Breakfast very good. Didn't use the gym but one of my friends did and said it was ok, pool a little small and a few young children running around but again ok. Staff friendly.
Biggest downside was the restaurants, ate in Zest the first night which was ok but nothing special. Ate at Broadlands the other two nights, again food ok but could be so much better, on Saturday waited an hour for the starter, food looks ok but not much of it and if you were on a package as we were, there were supplements for steak of £7. Also surprised that there were no ‘specials’ to enhance the menu. They also rip you off with their wine prices; I can’t believe that there is any justification for charging £23 for a fairly ordinary bottle of red/white wine

Room Tip: see if you can avoid the ones near the delivery area!
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drivealot12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Meon Valley Marriott Hotel & Country Club, responded to this review, 13 January 2014
I am sorry to hear we fell short of your expectation on the food and wine pricing. Overall we do receive good feedback. I have spoken to our chef to ensure we enhance the specials, without the need for supplements. Once again valuable comments, thank you for your feedback.
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Berkshire
Level 5 Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 November 2013

Booking through Mariott central booking was an absolute nightmare and to be honest had the hotel struggled in anyway it would have put us off totally. Needless to day even after checking twice on the phone on arrival the booking was still wrong! But reception resolved this within minutes, the location and setting is fantastic, gym and pool in excellent condition and the whole place was spotless.
We ate in both restaurants which I will attempt to leave separate reviews for. Despite the immaculate hotel, for me it was the staff who made this place, friendly, professional and caring.

  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank TBCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Meon Valley Marriott Hotel & Country Club, responded to this review, 13 January 2014
Thank you for such a nice review. I have shared this with the hotel team, all of which were delighted to see their efforts are noticed. I am sorry to hear of your booking challenges.
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Pimlico
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 November 2013

Fantastic venue for a friends wedding. Beautiful grounds and even as non-golfers we could appreciate the stunning course.
Food was ok and service a little slow. Front desk staff were very efficient as were the Spa team.
A little bit too corporate in some aspects as bedrooms have no individuality but I guess this is difficult in such a big property.
Very clean and tidy though.

  • Stayed August 2013
    • Value
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Helpful?
Thank Berylbaker001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Meon Valley Marriott Hotel & Country Club, responded to this review, 13 January 2014
I appreciate you taking the time to review the hotel and I have given the timing feedback to our food and beverage manager to ensure we continue to improve what we deliver. Many thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackwater, null, United Kingdom
1 review
Reviewed 3 November 2013

We decided to get away for a night and ended up in the Meon Valley Hotel. Fantastic service on check in and clear signage to the location of our room. Then we decided to visit the Leisure Facilities including the steam room, jacuzzi and pool (the sauna was unfortunately out of order), which were clean and in good condition. There was plenty of towels available and a spacious changing room. In the evening we visited the Zest restaurant where the host showed us to our table and we were served by one of the waitresses (HOW A RESTAURANT SHOULD BE RUN!). The service was fantastic and the portions VERY generous. All in all a great night away, thank you.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarryLanaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter B, General Manager at Meon Valley Marriott Hotel & Country Club, responded to this review, 13 January 2014
The team were delighted with your review - thank you. I am sorry the sauna was out of action. All back in working order now I am pleased to say. Many thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Meon Valley Marriott Hotel & Country Club

Property: Meon Valley Marriott Hotel & Country Club
Address: Sandy Lane | Near Southampton, Shedfield, Southampton SO32 2HQ, England
Region: United Kingdom > England > Hampshire > Southampton > Shedfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Shedfield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Meon Valley Marriott Hotel & Country Club 4*
Number of rooms: 113
Official Description (provided by the hotel):
Escape to the secluded Meon Valley Marriott Hotel & Country Club, unparalleled luxury accommodations nestled on 225 acres of stunning Southampton rolling countryside. Experience true tranquility at The Retreat our hotel's deluxe spa or enjoy a day on our 18-hole championship golf course. ... more   less 
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Also Known As:
Marriott Southampton
Southampton Marriott
Meon Valley Marriott Hotel & Country Club Shedfield, Hampshire, UK

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