My partner and I stayed here a couple of weeks ago as a 2 night break for both us; golf for me and the spa stuff for her. We booked it through Booking.com and the price worked out at £58.00pppn B&B.
On arrival I too was asked for a £50.00 credit card authorisation (see previous posts), but they refused to accept a debit card, insisting upon a credit card, which would have been a problem for my partner because she doesn’t possess one. They came up with what I can only describe as a cock and bull story about it being for our protection and some nonsense about how long the debit card companies retained the authorisation. Frankly I neither understood nor believed a word of it.
The room was clean and comfortable, and was available before the stated check-in time of 2pm.
After lunch, which was fine, we discovered that there were no spa treatments whatsoever available for the duration of our stay, because we hadn’t booked. Whilst the Hotel website (which we didn’t book through) states “Appointment is required”, it does not mention anywhere that advance booking before arrival is required, or desirable, or recommended, in order to avoid disappointment. So we were disappointed.
The most positive aspects of the Hotel were the evening meals in the Broadstreet restaurant. The food was extremely good, and the staff were all first class, particularly Holly, who looked after us on the first night. Holly wants to work for Virgin Airlines, so listen up Sir Richard – when she applies, snap her up. I wish I could employ her. Charlotte, on the second evening, was similarly engaging and is a credit to the Hotel.
The only downside to the restaurant came when we asked for a glass of Prosecco; they don’t sell it by the glass, they only sell it by the bottle, and it’s £39.00 for a bottle. The only “sparkling wine” they were prepared to sell by the glass was champagne, at £12.00 for a glass. The corporate answer was trotted out – not much call for it, and it would be wasted. So, that’s another answer I frankly don’t believe for one second, particularly not as this weekend I bought 2 bottles of extremely decent Prosecco from Waitrose – not the cheapest supermarket on the High Street – for £15.98, which means they could sell a glass for £8.00, and in the unlikely event that nobody else wanted it, if they threw the bottle away 3 days later they have lost precisely nothing. This then would seem to be yet another example of the corporate greed for which Marriott are fast becoming synonymous.
Breakfasts were reasonable quality, but I would certainly echo the sentiments of a previous reviewer in relation to the powdered scrambled egg; it was revolting, so avoid it all costs. I was able to play golf at a reduced rate, and very much enjoyed it.
In summary then, an acceptable Hotel at the price paid, but definitely not at the published rack rates. Certain members of staff lift the Hotel to well above average. Certain aspects of the Hotel push it right back down again.
- Official Description (provided by the hotel):
- Escape to the secluded Meon Valley Marriott Hotel & Country Club, unparalleled luxury accommodations nestled on 225 acres of stunning Southampton rolling countryside. Experience true tranquility at The Retreat our hotel's deluxe spa or enjoy a day on our 18-hole championship golf course. ... more less
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- Also Known As:
- Marriott Southampton
- Southampton Marriott
- Meon Valley Marriott Hotel & Country Club Shedfield, Hampshire, UK