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“Excellent for a night away”

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Mercure Maidstone Great Danes Hotel
Ranked #1 of 1 Hotels in Hollingbourne
Reviewed 10 February 2013

Recently stayed here for an evening function. The hotel is clean and has a pleasant feel on arrival. The check-in quick and staff aimiable. Rooms on the small side but adequate for a one night stay. The function room is large and well equipped and I thought the staff did a marvellous job serving about 325 people. An excellent evening all round. Entertainment was also excellent although I don't know if this is down to the hotel or private individuals! Only one adverse comment - it was a long walk to our room and rather confusingly signed. Do make sure you take everything that is required for the evening or day out or you could spend a great deal of time and energy going backwards and forwards. Lucky people who had rooms near the stairs or elevator. All in all, though, I would recommend this hotel.

Room Tip: Choose a room near elevator or stairs
  • Stayed: February 2013, travelled as a couple
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Thank Micky50970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 12 February 2013

Dear Micky50790

Thank you for your positive review.

We welcome any feedback which will allow us to monitor and improve our service or standards.

Your comments are appreciated, have been noted and will be shared with the team.

We do have a number of different bedroom types and sizes and we are always pleased to offer an alternative where possible.

Sincerely
Dominic

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Reviews (1,109)
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911 - 917 of 1,109 reviews

Reviewed 3 February 2013

Taking a short break in Kent for the weekend, we thought we would make use of an offer we found on the Accor hotel site. The website of the hotel took their photos from all the best possible angles, and we couldn't see the same hotel on arrival but at least the welcome was friendly. The room was clean and a good size. Large, comfortable bed and good shower/bathroom. Plus for us was free wifi and easy access to Maidstone for dinner and countryside parks for winter walks. The downside was a wedding party with loud music till midnight, and the need to keep the window closed to keep up the noise. It would have been nice to have been advised on checkin and perhaps allocated a room facing our wards rather than just above the party.

Room Tip: Ask for for rear facing room and perhaps 2nd floor or higher?
  • Stayed: February 2013, travelled with family
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1  Thank LondonMatt75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 4 February 2013

Dear London Matt 75
Thank you for your review. I am pleased you were able to use the Free wifi which now extends throughout the hotel.

We encourage any feedback which will allow us to monitor and improve our service and I am pleased you enjoyed the comfortable bed and the warm welcome.

I am sorry that we did not mention a wedding party when you were checking-in, but we will always try to avoid any disruption when allocating rooms.

Best wishes
Dominic

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Reviewed 2 February 2013

Although the room was smaller than a premier inn it was better. Everything you needed in the room and a good restaurant on site and a leisure centre and pool fot £10 less than the nearest Premier Inn. Lovely staff in the bar/restaurant, very helpful and friendly. Cant really think of a negative other than the size of the room and they cannot do much about that!

Room Tip: Huge number of rooms and many staircases so if you have mobility problems let them know when you boo...
  • Stayed: January 2013, travelled as a couple
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Thank Ess-Aitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 4 February 2013

Dear FOB Haitch
Thank you for your review. I was pleased you were able to benefit from one of our great value deals and delighted you found the team friendly and helpful too.

We do have various bedroom types and sizes and I would recommend a superior room if you need more space next time. We are always happy to offer an alternative, whenever possible.

I am pleased you enjoyed the pool and hope you found time to use some of the other leisure facilities.

Sincerely
Dominic

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Reviewed 31 January 2013

If you don't want to eat food that is nearly off and tin tomatoes blitzed as fresh tomato soup and wine served up by the glass as something else with, no reapir kit, cotton buds, make up remover pads or shower cap in the room then don't stay here. A request for more tea bags and milk ended up with noraml t bags (no wrappers and a jug of milk sent up to room). Also a charge for 250ml bottle of water for £2.00 per bottle.No fridge in room.

  • Stayed: January 2013, travelled as a couple
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1  Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 5 February 2013

Dear Kim
Thank you for your review.

We welcome any feedback which will allow us to monitor our standards and service and I am sorry that we failed to meet your expectations on this occasion.

Our new Spring Brasserie menu is available this week and all food is freshly prepared to order.

We hold a full selection of items such as toothpaste, shaving and vanity kits as well as the selection of toiletries in each room and will deliver these free at any time.

We want to offer good value for money and all prices are checked regularly.

I hope we will get the opportunity to restore your confidence in the Mercure Maidstone Hotel in the future.

Dominic

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Reviewed 30 January 2013

I organised and held a motorsport awards dinner and dance at this hotel. The staff in both the general hotel and in particular, Conference & Banqueting's Clare Perry exceeded every expectation. Their attention to detail and service was better than 1st Class. I am so impressed that I have already booked our event for 2014. I had over 50 invited guests and I have only heard positive praiseworthy comments thus far. The food was well cooked, well presented and well delivered by the staff.

Defintely one for the visitor, especially with Leeds Castle and other attractions so close by.

  • Stayed: January 2013, travelled on business
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Thank Shortis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 8 February 2013

Dear Shortis
Thank you very much for your positive review, which I have taken much delight in sharing with all concerned, especially Clare.

We take pride in meeting the needs of many significant events, awards nights and dinner dances and I was pleased we could positively contribute to the success of your evening and delighted to know you are booked for next year.

We look forward to welcoming you back.
Sincerely
Dominic

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Reviewed 29 January 2013

hotel very clean,rooms comfortable and clean.staff excellent especially vicky the barmaid/waitress who made us feel like she was our own waitress,she made us feel special and made our stay.We will be going back.

  • Stayed: January 2013, travelled as a couple
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Thank Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 31 January 2013

Dear Marie H
Thank you for your positive review.
We welcome all feedback and I am pleased that you found the hotel clean and comfortable.
I am delighted that you experienced some of the genuine hospitality which Vicky and the rest of team try so hard to deliver. I look forward to sharing your comments with her.
Sincerely
Dominic

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Reviewed 28 January 2013

My company recently held a one day conference at this hotel for over 120 delegates and we found the whole event was managed extremely efficiently from the time of booking to the end of the day.

The conference room was excellent. A good lunch buffet was provided for the delegates and the staff were very accommodating at all times, particularly Lee. Well done team.

  • Stayed: January 2013, travelled on business
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Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 31 January 2013

Dear Jan D
Thank you very much for your positive review.
I am delighted that the team here contributed to the success of your conference. Our location in the centre of Kent makes us a popular venue, but it is the team that really make the difference. I will take much pleasure in sharing your feedback with them all and especially Lee.
We look forward to working with you again.
Thank you
Dominic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Maidstone Great Danes Hotel

Address: Mercure Maidstone Great Danes Hotel Ashford Road, Hollingbourne ME17 1RE, England (Formerly Mercure Maidstone Hotel)
Region: United Kingdom > England > Kent > Hollingbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hollingbourne
Price Range: £59 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Maidstone Great Danes Hotel 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Ramada Hotel Maidstone
Maidstone Ramada
Ramada Maidstone
Mercure Maidstone Great Danes Hotel Hollingbourne, Kent

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