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All reviewsleeds castleswimming poolprivilege roomsteam roomhealth clubvisit leedsspa facilitiesbuffet styleplenty of parkingrestaurant staffstayed here for one nightbreakfast was excellentafternoon teafollowing morninga lovely stayspa breakdominic
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Reviewed 8 August 2018 via mobile

We went out on the tunnel on one of the busiest days this summer and to make it easier on us, we decided to stay over close by. Nice big family room accommodated us comfortably. Breakfast was fine and the kid ate for free. Staff friendly and helpful. The only thing that let the experience down a bit was tired appearance of the hallway with torn carpet and flaky paint, the lack of lift which would be a pain with more luggage and younger children. Still, these are minor things and we would stay again.

Stayed: August 2018
Thank Melanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 4 weeks ago

Dear Melanie
Thank you for your positive comments. I am pleased you found the room spacious and comfortable and you all enjoyed breakfast. We are well located for access to the Eurotunnel and I hope you had a great trip. We have noted your other comments and hope to welcome you back again in the future.
Yours sincerely
Dominic

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Reviewed 7 August 2018 via mobile

Booked (5 months in advanced) for my brother and his wife as a surprise for their wedding night. When they got there the only room left was one above a party. They couldn’t sleep so they had to go home!! Only had to provide them with a room Great Danes and you couldn’t do it with 5 months notice, IDIOTS.

Stayed: August 2018, travelled as a couple
1  Thank Caroline I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 4 weeks ago

Dear Caroline
I am sorry that we were not made aware of the importance of your reservation and was very disappointed to read your comments. We check each booking and make every effort to acknowledge any special requirements. The hotel was full and I am sorry we were not aware of your Brothers important night. I would always recommend booking a Superior or Privilege room for special occasions.
Once again, I am very sorry that we were not able to provide an alternative.
Yours sincerely
Dominic

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Reviewed 3 August 2018 via mobile

Parking was great and staff were pleasant.

Check in and out was slow, need a Michael Hepple 5 star training session.

Room decor and furniture all very tired and desperately in need of some TLC.

Adequate for an over stop for Leeds Castle

Stayed: August 2018, travelled as a couple
Thank Becky E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 4 weeks ago

Dear Becky
Thank you for your review and comments which have been noted.
Pleased you found the team helpful and location good
Bedrooms are regularly maintained and we always offer an alternative whenever possible. I am sorry if the room allocated on this occasion was below par.
Hope to welcome you back to another Mercure hotel again in the future
Yous sincerely
Dominic

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Reviewed 2 August 2018

The rooms are a decent size and comfortable. Small problem at check-in (after 10pm) as we had booked a twin room, which according to the receptionist we were given but it turned out to be made up as a twin. Getting it sorted out took a while and in the end it was the receptionist himself who remade the beds - seems that they were a bit light on staff. Good breakfast. Nice large grounds are good for walking the dog. Easy access very close to the motorway but still quiet.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Service
Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 4 weeks ago

Dear BruceS
Thank you for your review and comments which are appreciated. I am pleased you enjoyed the breakfast and found your room quiet, spacious and comfortable.I am sorry your room was not configured as required although many third party bookings can often come through with differences which can be inconvenient when full. The team are multiskilled and I am pleased the matter was resolved.
Hope to see you back again soon
Sincerely
Dominic

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Reviewed 27 July 2018 via mobile

We stayed on 25.7.18 and we had a great visit. The reception staff were very pleasant. The room was very large and spacious. It was one of the hottest days of the year and obviously the room was hot but we had two fans and the window opened fully so it was bearable. The pool was delightful and again the staff were very friendly. Breakfast was of a good standard, plenty of selection, hot food was very hot and the pastries freshly baked. All in all a very good stay!

Stayed: July 2018, travelled with family
Thank LLofts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this reviewResponded 31 July 2018

Dear LLofts
Thank you very much for your positive review. We have been so fortunate with the lovely weather, I am delighted you enjoyed your stay. Pleased you had a chance to enjoy the pool in the Feel Good Health club and that the team were attentive throughout.
Hope to see you back again soon.
Sincerely
Dominic

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