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“Great choice and service”
Review of The Smugglers

The Smugglers
Ranked #8 of 40 Restaurants in Birchington
Certificate of Excellence
Cuisines: British
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Birchington, United Kingdom
Level 6 Contributor
232 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
“Great choice and service”
Reviewed 11 March 2014

We needed a local restaurant for a 60th birthday lunch and The Smugglers had always fitted the bill in the past and we were not disappointed. From leisurely drinks in the sitting-room we were able to choose from a great selection of food without ordering ahead and our party was 12 in number. Everyone had what they wanted whether that was traditional roasts or more exotic (but locally sourced) fare.The food was served promptly by friendly waitresses who seemed to care if we had enjoyed our meal. Thank-you Smugglers.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Goomsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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236 reviews from our community

Visitor rating
    148
    46
    17
    14
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Birmingham, United Kingdom
Level 5 Contributor
90 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 136 helpful votes
“Disappointing”
Reviewed 20 February 2014

Have been looking forward to visiting this restaurant for some years now and sadly it was a disappointing albeit expensive meal.
Maybe the restaurant was having a bad day but when two of your party leave a good portion of their meals and the waitress just clears away without asking if anything was wrong, gives somewhat an impression of poor customer service.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Simon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margate, United Kingdom
Level 3 Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Car crash for a Xmas party”
Reviewed 8 January 2014

I have dined here on many occasions and it has always been excellant. We were so excited to book our xmas party and took a large party of about 30. I can honestly say it was a disaster.
We tried to order wine with our meal to be told sharply by the waitress "you'll have to pay cash"
We did so but though this a bit strange. The starter came and was fine. We then waited over 1 hour for our main course which is totally unnacceptable. The lights were bright and there was no ambiant music which lead to a cold atmosphere. When i asked the DJ for some background music he just shrugged his shoulders ans walked off!! When the main course did eventually arrive, i had ordered the Steak and it was cold. Some people had the Turkey which they said was ok but the vegetables were aufull. After the main course we waited an age again for dessert, and we were dumbfounded when the waiter asked us if we wanted coffee!! i did say i would prefer my dessert first to which he got very stroppy. The owner did then come and ask if there was a problem, and when we tried to explain he got deffensive and kept thrusting a piece of paper under our noses with the running order of the night!!! one of our party did say to the owner that it would be better to discuss the problems in the bar area. The owner would not listen and became a little aggresive to which the said person called a halt to the conversation. When the Disco did start it was very outdated. Our expectations for this evening were very high and sadly we feel very let down. I would strongly reccomend that anyone reading this thinks twice before booking a Xmas party. It saddens me to say this.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank ursulajaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level 6 Contributor
103 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
“Brilliant”
Reviewed 8 January 2014

We went to a Cabaret Night on the Sunday before New Year, we are regulars. This particular evening excelled all our previous visits, as usual the food was exceptional, really good value for money. Bob and his Team certainly know how to get service organised, we didn't wait for drinks and our food was hot and tasty. Entertainment was brilliant, we left with a very good feeling and will continue to support these brilliant nights.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kentjag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramsgate, United Kingdom
Level 6 Contributor
241 reviews
113 restaurant reviews
common_n_restaurant_reviews_1bd8 129 helpful votes
“Old times finished”
Reviewed 14 December 2013 via mobile

Went to a Christmas party here and hadn't been for about 10 years. What a load of rubbish. I opted for the traditional Christmas menu. We were a large party and I sat on a stable of 6. The starter was tasteless, prawns, crayfish and salmon; the main was the same with cardboard turkey and the veg, well 6 people need 6 portions not 5 , bundles of carrots and fine beans stuffed into a hollowed courgette, please....,,the dj was a 1970s reject with two roadies that looked like extras from the Beverley hill billies. The whole event finished event finished at 11...this was a firms doo, and whilst you don't expect ala carte, edible food, good service and a late license are a pre requisite.

Visited December 2013
Helpful?
3 Thank rovingsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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