My husband and I booked to stay at Maia for 9 days through an italian travel agency. We booked demi-pension, breakfast included. We calculated the cost was around 2000 Euros a night for both of us.
As soon as we arrived we were taken by buggy to our Signature Villa (210) which had stunning sea views. It was quite isolated from the public areas of the resort but anyone in their 30s could easily walk down to the pool/restaurant within a few minutes. We were greeted by Pegita, our butler who would be looking after us for our entire stay.
We arrived at lunchtime as we had taken a very early morning flight from Dubai, needless to say we were starving. We perused the snack menu and although we were prepared for extortionate prices, we were shocked to find that a hamburger was going to set us back 45 Euros! So we asked Pegita if we could have the breakfast that was included in our daily rate. She explained to us that the arrival day did not include breakfast, we asked her whether they may be able to make an exception. Ten minutes later, the food and beverage manager turned up at our villa and charitably told us they would make a very special exception and allow us to have a "complimentary" breakfast...please remember we are paying 2000 Euros a day!
The room was absolutely beautiful, very well appointed and featured lovely Hermes amentities. It was spotless. Our private pool was also lovely. The only setback was that our villa never got any sun and therefore the loungers were completely pointless.
The meals in the restaurant were superb and although we had demi-pension, we were able to order anything from the varied menu and the excellent chef would cook anything we desired.
Genevieve, the sommelier was incredibly helpful and was always ready to recommend wined to suit our taste/food without recommending the most expensive wine on the menu. Genevieve really was the highlight of our meals in the restaurant, absolutely charming and friendly.
Days were spent on the beach where the beach staff would cater to our every need. The sea was quite rough in August but the scenery was stunning!
There is however one memory, we wish we could forget: on one of the evenings, the general manager, Francois Richli, came to our table during dinner and complimented me on my necklace. "You must be in competition with each other," he continued motioning to my husband. Now, my husband is Italian and an incredibly elegant dresser, he also likes his jewellery and watches but by no means does he ever show off. "I saw your watch," he says pointing at my husband's wrist. "Very nice,....I am italian and I like to show off....yeahhhh" he says in a mocking italian accent, and he just walked off!
Needless to say, my husband and I were speechless. We decided we would write to the owner of the hotel and asked the reception for their contact details. The next thing we knew we had the resident manager at our villa. We explained the situation but said we didn't want it going any further whilst we were still staying at the residence as we did not want to feel uncomfortable. It had already gone too far: the next day whilst lying on the beach, the resident manager came to us with an apology letter from the general manager. My husband refused to read it.
On our itinerary, given to us by our Italian travel agency, I read that as well as the breakfast and demi-pension we would also receive a complimentary signature Maia 60 minute massage.
The day before we left, I asked Pegita to book it for us. The massage was lovely and when it came to signing the bill, I informed the masseuse that it was complimentary with our "package". She called the reception who said they weren't aware of this. We went back to our villa. Pegita then asked us for the itinerary so she could photocopy it. It turns out that our agency made a mistake and would be paying for our massage. This was so petty and it seems there is so much red tape in this resort!
All in all, yes, a great honeymoon resort but if planning on staying at Maia:
-Please note you will be spending a lot more on extras than you thought (500 euros for 15 in a helicopter...)
-Don't get into a conversation with Francois Richli, the general manager, you may regret it
-Make sure you know what is included in your "package" before booking any massages
-Take sunscreen: they conveniently don't sell it in their "boutique" but a La Prairie version is available in your minibar at 150 Euros
- Official Description (provided by the hotel):
- Maia is more than a sanctuary, more than an escape and much, much more than a hotel. It is a place of physical, mental and spiritual awakening, a place of rediscovery. ... more less
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- Also Known As:
- Maia Luxury Hotel Anse Louis
- Maia Luxury Resort And Spa
- MAIA Luxury Resort & Spa Seychelles/Mahe Island