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“Pleasant Surprise”

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Hotel Equatorial Penang
Ranked #1 of 10 Hotels in Bayan Lepas
Certificate of Excellence
Reviewed 15 September 2013

Nice and spacious hotel .. the whole area is spacious .. especially the lobby .. it has beautiful garden besides the lobby .. nice swimming pool with waterfalls .. nice view of the golf course .. you can see Penang first and second bridge from the hotel ..

The room is ok.. spacious with balcony .. bathroom is big too .. and clean .. but free wifi connection in the room (room 704) was not stable .. so it is quite a frustration ..

Location of the hotel is ok .. not bad especially if you have a car .. otherwise it could be quite a challenge to you .. but the hotel provides free shuttle to several places in Penang ..

All in all .. a good hotel and a pleasant surprise too as I ended up staying in this hotel when my other two regular hotels were fully booked.. will come here again when I go to Penang :)

  • Stayed: September 2013, travelled with family
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Thank JOERIZAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this reviewResponded 18 September 2013

Dear JOERIZAL,

Thank you for taking the time to share your experience at Hotel
Equatorial Penang. Whilst we are delighted to note that you thoroughly
enjoyed your stay with us, we have noted your
dissatisfaction on the wifi connection and do apologize for
the inconvenience. Please be assured that we are actively working to
improve our service levels. Your feedback has proved invaluable to us,
and all of us look forward to the pleasure of welcoming you back to another delightful
stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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369 - 375 of 562 reviews

Reviewed 7 September 2013

This property is an excellent place if you wish to enjoy the birds eye view of Penang from your room. This hotel layout is rather unique and spacious. This is D hotel should you decide to stay here for R&R. Having said that, you need to ensure that transportation is covered as this property is situated on the hill which makes public transport / cab not easily available.

  • Stayed: July 2013, travelled on business
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Thank msyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this reviewResponded 11 September 2013

Dear msyen,

Thank you for sharing a review on your recent visit to
Penang. We are delighted to note that your stay at
Hotel Equatorial was a positive and memorable experience.
We would like to let you know that exclusively for our in-house
guests, we have complimentary and frequent shuttle services to
the shopping malls, heritage city centre of Georgetown, Batu
Feringgi and the airport. We do hope you will take advantage of
this special privilege when you next stay with us.

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Reviewed 6 September 2013

I stayed 1 night during Hari Raya holiday. Beautiful hotel with clean and nice room. The swimming pool is fantastic with water fall. You will feel peaceful and relax when you at the pool. I only have one comment which is I only able to check in to 2nd room after I approached the front desk 2 times. Overall, highly recommended for those who drive because of the location.

Stayed: August 2013, travelled with family
Thank DericSoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this reviewResponded 11 September 2013

Dear Deric Soong,

Thank you for your review on your recent stay at Hotel Equatorial Penang.
We are pleased to note your experience with us was overall an enjoyable
and delightful one, and do apologize at the same time for the delayed
check-in you encountered for the second room. We hope this will not deter
you from making another visit here as all of us look forward to welcoming
you back in the near future.

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Reviewed 31 August 2013

Hotel:

The hotel really is breathtaking with a gorgeous pool, waterfall and just greenery all around you. Very very calm and peaceful. The facilities were also very good especially the gym which is very well equipped

Room:

Large rooms with an equally large bathroom. And a very comfortable bed as well

Service:

Breakfast was disappointing as there were limited choices and the same menu for two days. However staff were very attentive and helpful. I merely enquired if they had pancakes, thinking to go and get it myself. The next minute however one of the staff actually brought it over for me complete with syrup!

Even room service was really good....staff were very very friendly. The food however was less than ideal

The only downside was trying to contact the staff from the room. Several times i called reception and even room service and it just kept ringing and ringing and no one answered. I had to try a few times before someone eventually responded. I found this very frustrating.

Another thing was the car park. There was no proper signage as to where the lifts were so i walked about quite a bit with my big bag before i finally found it.

Overall i would definitely come back here because of how lovely the hotel is. Also the staff....every one i met was so warm and friendly and that made me feel very comfortable :)

  • Stayed: August 2013, travelled on business
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1  Thank Sabyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this reviewResponded 2 September 2013

Dear Sabyj,

Thank you for taking the time to share your experience at Hotel
Equatorial Penang. Whilst we are delighted to read you enjoyed your
overall stay with us, we have noted your dissatisfaction on the food variety
and carpark signages. We are actively working to improve our service levels
and would like to let you know your feedback has proved invaluable to us.

We look forward to your return visit and making it a better experience.

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Reviewed 21 August 2013 via mobile

Rooms were apparently newly renovated with ample space for a spare bed to be added. Bathroom is spacious too. Huge lobby. Pool is nice too. We wanted to try food around the Bayan Lepas area this trip hence our stay in Equatorial rather than the usual Gurney or Batu Ferringhi hotels.

  • Stayed: August 2013
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1  Thank m00lah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this reviewResponded 22 August 2013

Dear m00lah,

Thank you for taking your time to share your experience at Hotel Equatorial Penang. It delights us to note that you had a fabulous experience, and a good stay here.

Glad that you selected Hotel Equatorial Penang and all of us certainly look forward to welcoming you back in the near future.

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Reviewed 17 August 2013

Its a nice hotel for meetings and conferences but not for a pleasure trip as nothing close by in walking distance. There are regular shuttles during the day but if you want to walk its a steep uphill walk on the way back which makes it tiring. The closest place is a 10 min car drive. The hotel and rooms are quite nice and well equipped. Its good for having conferences, however the main restaurant needs more variety of food during lunch time.

Stayed: November 2012, travelled on business
1  Thank IncredibleXperiences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this reviewResponded 19 August 2013

Dear Globby301,

Thank you very much for taking your time to write a review regarding your stay at Hotel Equatorial Penang. We certainly pleased to note that you had a good stay here. We do appreciate your feedback on our main restaurants and we will definitely take in considerations on your suggestion.

We look forward to welcoming you back in the near future.

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Reviewed 30 July 2013

Beautiful place. Everything is neat and staff are efficient and helpful. Since we stayed only for a night, didn't get to enjoy much of the facilities. The room was clean and very comfortable. Internet connection was okay. Since we checked in quite late, we were allowed to check out later than required, which was much appreciated.

  • Stayed: July 2013, travelled with family
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1  Thank entnx01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this reviewResponded 1 August 2013

Dear entnx01,

Thank you for dropping by to share your review following your recent stay at Hotel Equatorial Penang. We certainly pleased to note that you had a good stay with your family and that our team consistently exceeded your expectations during your stay.

You can definitely be assured that all of us look forward to the pleasure of welcoming you back soon for a longer stay; hence more time for you and your family to enjoy our facilities.

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Additional Information about Hotel Equatorial Penang

Address: 1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
Region: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Bayan Lepas
Price Range: £56 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Equatorial Penang 5*
Number of rooms: 662
Official Description (provided by the hotel):
Set majestically 250 feet above sea level, Hotel Equatorial Penang, which is peacefully tucked away on a hillock is just 7 minutes to the Penang International Airport and a mere distance to the Bayan Lepas Industrial Zone. The UNESCO Heritage Site listed George Town is only 20 minutes from the hotel. The 5-star hotel embraces a splendour of contemporary design. It houses 662 guestrooms and suites, each classily furnished and facilitated with state of the art in-room amenities. It is the top choice for executive retreats and incentive group gatherings. It houses two Grand Ballrooms which have been intelligently built with no obstruction of columns in between - reputed to be the largest on the island that can house up to 2,000 people. There are also 21 other function rooms. Penang island is famed for its eclectic cuisine and the hotel is no different with its variety of dining outlets. The hotel houses 5 innovative options ranging from classic French cuisine at The View to authentic Japanese fare at Kampachi. Other hotel facilities include a fully equipped fitness centre, outdoor swimming pool, squash and tennis courts, a business centre, scheduled shuttle services and impeccable service to complete a 5-star experience stay. ... more   less 
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Also Known As:
Equatorial Penang Hotel
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas

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