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“Green, spacious how ever far from cita centre” 4 of 5 bubbles
Review of Hotel Equatorial Penang

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Hotel Equatorial Penang
Ranked #1 of 10 Hotels in Bayan Lepas
Certificate of Excellence
George Town, Malaysia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Green, spacious how ever far from cita centre”
4 of 5 bubbles Reviewed 24 September 2013

For tourist to stay here and enjoy the serene moment quit recommended. The room is spacious, clean and the staff so far was friendly. However its far from the city centre where you can easily indulge specialty of penang (food, monuments, night life)

Room Tip: Facing the golf club and hill.
See more room tips
  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gadisbegmerah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review, 2 October 2013
Dear gadisbegmerah,

Thank you for taking your time to share your experience at Hotel Equatorial Penang.
It delights us to note that you had a fabulous experience, and a good stay here.
We would also like to let you know that exclusively for our in-house guests, we have
complimentary and frequent shuttle services to the shopping malls, heritage city centre
of Georgetown, Batu Feringgi and the airport.

Glad that you selected Hotel Equatorial Penang and all of us certainly look forward to
welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

516 reviews from our community

Traveller rating
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    80
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

The interior of the rooms were really nice, renovated and spacious. The staff of the hotel were relatively good mannered and well-behaved. Some were really helpful and friendly and some were just cold and very serious. The hotel is very big, but most of the spaces are either wasted or allocated to seminar rooms and ... which the hotel is making a lot of money conducting different local events such as weddings or corporate events. The parking was not located in a good way. After parking my car I had to get lost in the parking to find my way back to the lobby and my room. It was a long walk. I only tried the breakfast buffet as of food and it was fairly good (8/10) and various foods were presented as it is usually a common thing among Malaysian 5-star hotels. The swimming pool was not bad I would say but it could be better in terms of chairs and beds and its surrounding design; I give a 7 or 6 out of 10 to the swimming pool. The only real problem with this hotel is that you must have a car to drive around in town, otherwise you have to pay a lot for your taxi. It's a long way (between 14-20 km) to many attractions and centres in the city of Penang.

Room Tip: Rooms facing the golf course are probably the best. Ask for level 5 or higher, its only about 8 or 9...
See more room tips
  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank parandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review, 2 October 2013
Dear parandco,

Thank you for sharing a review on your recent visit toPenang. We certainly glad to
note that you had a wonderful experience during your stay at Hotel Equatorial Penang.
However, we must apologise for the some of the unacceptable service that was extended
to you and that we are actively working to improve our service levels. As we are located on
a hilltop, we do provide complimentary and frequent shuttle services to nearby preferred
locations; exclusively for our in-house guests only. We do hope you will consider taking the
advantage of this special privilege during your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KL
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

Nice and spacious hotel .. the whole area is spacious .. especially the lobby .. it has beautiful garden besides the lobby .. nice swimming pool with waterfalls .. nice view of the golf course .. you can see Penang first and second bridge from the hotel ..

The room is ok.. spacious with balcony .. bathroom is big too .. and clean .. but free wifi connection in the room (room 704) was not stable .. so it is quite a frustration ..

Location of the hotel is ok .. not bad especially if you have a car .. otherwise it could be quite a challenge to you .. but the hotel provides free shuttle to several places in Penang ..

All in all .. a good hotel and a pleasant surprise too as I ended up staying in this hotel when my other two regular hotels were fully booked.. will come here again when I go to Penang :)

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JOERIZAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review, 18 September 2013
Dear JOERIZAL,

Thank you for taking the time to share your experience at Hotel
Equatorial Penang. Whilst we are delighted to note that you thoroughly
enjoyed your stay with us, we have noted your
dissatisfaction on the wifi connection and do apologize for
the inconvenience. Please be assured that we are actively working to
improve our service levels. Your feedback has proved invaluable to us,
and all of us look forward to the pleasure of welcoming you back to another delightful
stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 7 September 2013

This property is an excellent place if you wish to enjoy the birds eye view of Penang from your room. This hotel layout is rather unique and spacious. This is D hotel should you decide to stay here for R&R. Having said that, you need to ensure that transportation is covered as this property is situated on the hill which makes public transport / cab not easily available.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank msyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review, 11 September 2013
Dear msyen,

Thank you for sharing a review on your recent visit to
Penang. We are delighted to note that your stay at
Hotel Equatorial was a positive and memorable experience.
We would like to let you know that exclusively for our in-house
guests, we have complimentary and frequent shuttle services to
the shopping malls, heritage city centre of Georgetown, Batu
Feringgi and the airport. We do hope you will take advantage of
this special privilege when you next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 6 September 2013 via mobile

I stayed 1 night during Hari Raya holiday. Beautiful hotel with clean and nice room. The swimming pool is fantastic with water fall. You will feel peaceful and relax when you at the pool. I only have one comment which is I only able to check in to 2nd room after I approached the front desk 2 times. Overall, highly recommended for those who drive because of the location.

Stayed August 2013, travelled with family
Helpful?
Thank DericSoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review, 11 September 2013
Dear Deric Soong,

Thank you for your review on your recent stay at Hotel Equatorial Penang.
We are pleased to note your experience with us was overall an enjoyable
and delightful one, and do apologize at the same time for the delayed
check-in you encountered for the second room. We hope this will not deter
you from making another visit here as all of us look forward to welcoming
you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed 31 August 2013

Hotel:

The hotel really is breathtaking with a gorgeous pool, waterfall and just greenery all around you. Very very calm and peaceful. The facilities were also very good especially the gym which is very well equipped

Room:

Large rooms with an equally large bathroom. And a very comfortable bed as well

Service:

Breakfast was disappointing as there were limited choices and the same menu for two days. However staff were very attentive and helpful. I merely enquired if they had pancakes, thinking to go and get it myself. The next minute however one of the staff actually brought it over for me complete with syrup!

Even room service was really good....staff were very very friendly. The food however was less than ideal

The only downside was trying to contact the staff from the room. Several times i called reception and even room service and it just kept ringing and ringing and no one answered. I had to try a few times before someone eventually responded. I found this very frustrating.

Another thing was the car park. There was no proper signage as to where the lifts were so i walked about quite a bit with my big bag before i finally found it.

Overall i would definitely come back here because of how lovely the hotel is. Also the staff....every one i met was so warm and friendly and that made me feel very comfortable :)

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sabyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review, 2 September 2013
Dear Sabyj,

Thank you for taking the time to share your experience at Hotel
Equatorial Penang. Whilst we are delighted to read you enjoyed your
overall stay with us, we have noted your dissatisfaction on the food variety
and carpark signages. We are actively working to improve our service levels
and would like to let you know your feedback has proved invaluable to us.

We look forward to your return visit and making it a better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
217 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 21 August 2013 via mobile

Rooms were apparently newly renovated with ample space for a spare bed to be added. Bathroom is spacious too. Huge lobby. Pool is nice too. We wanted to try food around the Bayan Lepas area this trip hence our stay in Equatorial rather than the usual Gurney or Batu Ferringhi hotels.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank m00lah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review, 22 August 2013
Dear m00lah,

Thank you for taking your time to share your experience at Hotel Equatorial Penang. It delights us to note that you had a fabulous experience, and a good stay here.

Glad that you selected Hotel Equatorial Penang and all of us certainly look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Equatorial Penang

Property: Hotel Equatorial Penang
Address: 1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
Region: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Bayan Lepas
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Equatorial Penang 5*
Number of rooms: 662
Official Description (provided by the hotel):
Set majestically 250 feet above sea level, Hotel Equatorial Penang, which is peacefully tucked away on a hillock is just 7 minutes to the Penang International Airport and a mere distance to the Bayan Lepas Industrial Zone. The UNESCO Heritage Site listed George Town is only 20 minutes from the hotel. The 5-star hotel embraces a splendour of contemporary design. It houses 662 guestrooms and suites, each classily furnished and facilitated with state of the art in-room amenities. It is the top choice for executive retreats and incentive group gatherings. It houses two Grand Ballrooms which have been intelligently built with no obstruction of columns in between - reputed to be the largest on the island that can house up to 2,000 people. There are also 21 other function rooms. Penang island is famed for its eclectic cuisine and the hotel is no different with its variety of dining outlets. The hotel houses 5 innovative options ranging from classic French cuisine at The View to authentic Japanese fare at Kampachi. Other hotel facilities include a fully equipped fitness centre, outdoor swimming pool, squash and tennis courts, a business centre, scheduled shuttle services and impeccable service to complete a 5-star experience stay. ... more   less 
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Also Known As:
Equatorial Penang Hotel
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas

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