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“A let down in Jerejak”

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Jerejak Rainforest Resort
Ranked #9 of 10 Hotels in Bayan Lepas
Petaling Jaya, Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A let down in Jerejak”
Reviewed 4 September 2013

The write up & the pics on the web didn't do justice to the place. A let down to us.
Sometimes in June this year, my wife & I went to this resort to have a break & explore the island and its reputation, former penal colony, so the web stated. Jerejak Island is an island between Penang and the mainland.

Once we get off the boat on the island jetty, we were to lug our luggage to the resort which is half a kilometer away. Though some of the luggage were transported by a small car by the staff. This is not normal for a resort. Unless we are going to a remote lodging on an adventure. The facility is good . The room is spacious, the services is, though the staff tried, wanting.

Next day I tried to trek to the prison building, one of the many trails and oh my! Its like walking in wild bush & not a resort trail.The weeds & long grass overgrown the trails so please bring a long knives to cut your path. There are historical sites that are covered by thick undergrowth.

So staying on a penal colony island without beach to speak of trails to wander about, is a big let down except for honeymooners, I guess.

  • Stayed June 2013, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank fitrah_engine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norma_ahmad, Manager at Jerejak Rainforest Resort, responded to this review, 5 September 2013
Dear Sir,

Thank you for choosing Jerejak Rainforest Resort as your preferred choice of holiday and thank you for your kind feedback.

We would like to clear your mind that the luggage pick up service is one of our Standard Operating Procedure to our valued guest who checked in and it is a normal practice for our resort as a "Personalized Service"

For your kind info, the Prison ruin does not belong to the Management of this property anyhow we try our level best to maintain the trails for the conveniences of the visitors since the Prison would be the first things that will cross our locals mind when Jerejak Island is mentioned.

Did you go to the Prison Trail on your own or was it guided by our crew? Most of our activities are guided for safety purpose.

Here is the link of our official website: http://www.ancasahotels.com/jerejak.php

We hope that with this explanation will change your perception and do come and stay with us again. Thank you.
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Traveller tips help you choose the right room.   Room tips (19)
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English first
Butterworth, Pulau Pinang, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2013

My first honeymoon time.. i'd celebrated here in JEREJAK RAINFOREST RESORT... This place being the most fantastic moment to me and my wife to enjoyed the nature and the nice seaside.. also not to forget to all the staff here is so friendly with us.. very privacy... calm places and whoever want to feel the adventure.. you're welcome here bro and sis!!! tq from us aida & mie JUST MARRIED on 31 AUGUST 2013.. MERDEKA!!!

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nur Adawiyah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 29 August 2013

Stayed there with my wife on 20 August 2013. Booked for a night to view the hotel first before to decide to stay longer. Luckily we only booked for a night & decided not to extend our stay because this is the worst hotel I ever stayed in Penang. A very run down old hotel. I wonder how their staff can continue to work for such a hotel because the same staff did a few persons job. The same guy worked as the luggage carrier, the bellboy and the front office staff who do the check-in. He also served as the information counter staff. He does everything. They have a so called spa with one & only female therapist but too bad for us as she is on sick leave that day. After checking in we decided to leave the hotel right away back to the island as there is nothing to do in that hotel. We only went back into the hotel with the last ferry trip at 10:30pm. We demanded for a King/Queen size bed as we are couples but instead was told the hotel only have 2 singles bed joined to become a Queen size bed. Room was old with a funny smell. Bed was horrible. Bathroom old & dirty with stained at every corner. Towels also with stained mark. No choice of breakfast as we are only offered a set of tasteless lousy American breakfast as reason given was there is only 2 rooms occupancy that day. Oh my God! A so called Rainforest Hotel & Spa with only 2 occupied rooms in a day. After breakfast, we quickly packed our belonging and leave that horrible place and we swear never ever to return to this hotel again. As a Malaysian, I felt very ashamed to even mention this place to any friends. Should be demolished and taken off from the tourist map.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
12 Thank Josephwong74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norma_ahmad, Manager at Jerejak Rainforest Resort, responded to this review, 5 September 2013
Dear En Aris Wong,

The management would like to apologize for the shortcomings during your stay.

Thank you for your feedback and we are taking the comments seriously for service improvement.

Please accept our apology with an extension of discounts on your next stay with us. Kindly contact Vikneswaran (Front Office Manager) if you wish to give us another chance.

As a Malaysian, I hope that we will still support each other.

Thank you and have a nice day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bayan Lepas hotels

Kuala Lumpur, Malaysia
Level Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 5 July 2013

Good Point
- Friendly staff & ready to help - Mohan, Vicky (Front Office)
- Good food (if ala-carte) - Chef Palandran
- Calm enviroment - Good place to relax and fishing

Minus Point
- No beach to have fun
- Need more renovation for the rooms
- Swimming pool needs daily cleaning

It's take 10 minutes from Penang bridge to reach the Jetty. It's located beside Queens Bay Mall.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Exploracion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2013 via mobile

Old resort, need to refurbish asap. Garden and swimming pool are not so well maintained. Room smell damp, got big ants on the pillow! furniture need to change and breakfast very limited and basic. Total rate 2.5 out of 5.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marlya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 21 June 2013

Place was a bit run down but many rooms were undergoing renovations. I went there with my husband, Mother in law and an uncle and aunty. They found it difficult to get in and off the ferry as steps to high but for us it was ok. Place is nice. Husband and i took a walk to the Prison which was located about 20 to 25 mins walk from the resort. We didn't use the guide.
Rooms were good. Food, we were lucky that the resort had a Sri Lankan Chef. He cooked for us some Sri Lankan dishes. Our family love spicy food. People at the front desk are helpful as well.
The only sad thing, they do not make much effort to keep the pool clean. There were alot of dried leaves sunken to the grounds of the pool. They do not have a beach where we can swim and relax. I think the resort should consider having one part of the resort with beach. On the day we left, there were many people fishing around the resort. So if you like fishing, you can come to this place.

Room Tip: Ask for sea view and get the rooms with twin beds, these rooms are more spacious. But the room we ha...
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  • Stayed June 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reka08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 May 2013

Well, i travel around the world but staying at the Jerejak Rainforest Resort is truly a lifetime experiance. The resort is located on a remote island which is only accesable through a boat which is provided by the Resort itself.I travelled with my friends to this resort which really creates a relaxing environment.The staff and the service of the resort is truly a benchmark in the hospitality sector.The rooms were very clean and service was up to the mark and exceeds the customer expectations.I am really thankful to each and every employee of the resort who makes a great effort to fulfill guest needs.

Room Tip: A Honeymooners Paradise
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  • Stayed December 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank sidharth747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerejak, Manager at Jerejak Rainforest Resort, responded to this review, 18 May 2013
Dear Mr. Sidharth,

We were truly honored to have you with us. Despite your positive remarks, we will stay focus to pursuit in delivering the best service and facilities to our guests. We are doing our best in creating our own personal touch in terms of service and performance. Thank you for this remarkable review and hope to see you again.

Regards,
~The Management~
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jerejak Rainforest Resort

Property: Jerejak Rainforest Resort
Address: No. 1 Jalan Relau Mk 13 | Daerah Timur Laut, Pulau Jerejak, Bayan Lepas, Penang Island 11900, Malaysia
Region: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #9 of 10 Hotels in Bayan Lepas
Price Range (Based on Average Rates): £
Hotel Class:3 star — Jerejak Rainforest Resort 3*
Number of rooms: 48
Official Description (provided by the hotel):
A beautiful tropical island set amidst virgin jungle, Pulau Jerejak is every nature lover's dream come true! Coupled with her rich historical background, a holiday here promises to be refreshingly different.Relics and artifacts share a home with the rich flora and fauna of this island.Get ready for an adventure as you step into one of the few remaining rainforests of Malaysia. ... more   less 
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Also Known As:
Jerejak Rainforest Hotel Bayan Lepas
Jerejak Hotel Penang
Jerejak Rainforest Resort Penang/Bayan Lepas

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