We stayed in sequoia parc from 5th to 13th August 2013 and I definitely wont be returning.
The receptionist Marie booked us in she was rude, uniformative, not helpful, grumpy it was like as if we were bothering her rather than greeting us with a smile especially given the rates you pay, just not what you expect from a 5* campsite she pointed to our pitch on a map and that was it, we werent shown our pitch by a campsite employee which is norm for a les Castell 5* campsite, she didnt tell us where the sanitary blocks were, nor electric hook up, water, what is available on site etc - NOT A GOOD ATTITUDE
We had to wait 2 hrs to get electric hook up as the connection was so far from our caravan we had to get a 2nd lead, we had to contact reception 3 times before they dealth with the problem, when the maintenance staff arrived who were extremely friendly and helpful they did sort the problem, but the lead was stolen during our visit so we had to go through the same problem again!!
the sanitary blocks, there is not enough of them for the size of the campsite, they are always dirty, toothpaste and hair everywhere, also queues waiting to use toilets, showers, wash basins. The showers dont have a regular temperature therefore the water is either scalding or freezing my children aged 8 and 5 yrs were crying each time they had to shower because of the water temperatures, definitely not what you expect from a 5* campsite
Pools there is a good selection of pools but not enough room around the pools therefore be prepared to fight for your space which is a regular occurence at the side of the pool, lifeguards aruguing with customers over removing towels from a sunlounger, customers fighting with customers over space, it is so bad you dont even have space to put your towels down and on a Sunday it is chaotic, bordering dangerous there are so many people around the pool seriously overcrowded. Then if you do get lucky enough to get a lounger it is probably broken! Another pool needs to be built to accommodate the numbers on the campsite or the area around the current pools expanded, new loungers are needed, there are broken tiles going up to one of the slides, and the edges of the pools, flower areas need to be cleaned. NOT Good enough by a long shot definitely not 5*
Bar/Restaurant. Met with grumpy staff who are there just to take your money and believe everything in Sequoia is very overpriced!! We asked for a towel/cloth to dry some chairs one evening after some rain, my kids wanted to watch the evening show I was told her colleague had dryed them I explained the tables were dry but not the seats after some huffing and puffing I was reluctanly given some tissue which was fine but why the big drama over it!! Another time I selected the wrong icecream and when I asked to change it again staff were cross and threw the returned icecream back in the fridge with temper and reluctanly gave me the other icecream. Words dont describe the bad attitude. the same attitude is in the restaurant no greeting no chat nothing just order, eat and get out!!!! Oh and overpay for the quality of the food.
Laundry, not enough washers and dryers, you have to pay 8eur to dry one small wash as one dry isnt enough, my thoughts on this is because the vents arent cleaned enough and the washers and dryers are over used , three dryers for the whole campsite. Again Not what you expect from a 5* campsite
Another issue be prepared to be bitten, mosquitos everywhere, I know this isnt a problem Sequoia can deal with but it is something you should be aware of.
My feel on Sequoia is that is WAS a 5* campsite at one stage but over the years it has become 3* quality, money needs to be invested by the owner to bring it back up to 5* quality, new facilities built and the staff need retraining.
Very pretty flowers around the site
Pitch was a good size
Kids entertainment good
- Official Description (provided by the hotel):
- The campsite Sequoia Parc is a 5 stars family campsite of 45 ha of nature and greenery in the heart of the Charente-Maritime region. In the village of Saint-Just-Luzac, it is also at only 7km from Marennes Plages and near to famous cities like La Rochelle, Saintes, Rochefort or Royan, which you will visit with pleasure. You will appreciate the climate of the region, particularly because the Charente-Maritime is the most sunny part of France, after Côte d'Azur. This year, the campsite will turn its 20 years ! You could try several activities in family in the campsite. You could, for example, appreciate our swimming pool area of 2 000 m², with 4 pools of which 3 heated, slides, river and jacuzzi. You could also do sports thanks to our tennis courts, our petanque field and multisports field (soccer, basketball, volleyball). Children will appreciate our mini-farm but also our children club which welcome for free, and during all the season kids from 4 to 12 years old. Do you want to take a stroll in family? Take the Velodyssee by bike. You will go along the Atlantic coast. Bikes can be hired at the Information Point of the campsite. You can also take a stroll by horse or poney thanks to our equestrian center. In July and August, our organizers keep surprises! Animations, competition, concerts, shows... You will have fun at campsite Séquoia Parc! If you are hungry, our restaurant, Le Carrousel, welcomes you every evening, to make you discover our regional flavor. You could also taste our snack, which proposes take-away, particularly pizzas baked in a wood-fired oven. Finally, our mini-market is at your disposal and proposes you several products for your daily purchases. All our pitches and accommodations are delimited by trees and hedges to guarantee you maximum of privacy. Our accommodations can accommodate from 4 to 7 persons. ... more less
- Also Known As:
- Castel Camping Sequoia Parc Hotel Marennes