Staying there for a week it started with a rather poor welcome from the Owner who obviously did not seem happy that the most expensive room (Suite) out of 5 rooms we booked was not up to our standards and we requested to stay at a cheaper and nicer room.
We felt that overall rooms are rather dated and boring.
Housekeeping was amazing and we loved the cheerful cleaning lady who never failed to help us with all our requests, whilst the service overall was very mixed. Especially the gentleman and the lady in the Spa were very rude, arrogant and unprofessional.
Breakfast is excellent whereas the rest of the Food & Beverage needs quite a lot of improvement. It is simply too basic and of very average common standard.
The Wet areas are beautiful and a welcome relaxation after a long day of sightseeing, even though the opening hours are unacceptable. Opens too late, closes too early!
The departure was again unpleasant, as we were charged Euro 5 for a lost room keycard, even though I was convinced it was in the pocket of the hotel bathrobe which they removed for washing! Very petty considering we stayed at the hotel for an entire week with 5 rooms,9 people and plenty of food & beverage consumption in restaurant and bar!
Overall a bit disappointing and I doubt we would be back!
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