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“Nice Guest House, Poor Hospitality”

Waterfront Guest House
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Waterfront Guest House
Ranked #13 of 28 Parys B&B and Inns
Port Alfred, South Africa
Level Contributor
104 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Nice Guest House, Poor Hospitality”
2 of 5 bubbles Reviewed 4 October 2009

We stayed at this guest house for two nights to attend a wedding in Parys. As we arrived early (11:00) we thought we'd see if we could check in. Our host (Annalie) then allready made a strange impression not really indicating when we could check in. After going for coffee down town (Parys is actually quite a nice town) we can back. Annalie then briefed me on the 'rules' of the guest house - do not switch the lights in the hallway off, do not use the front door, etc. However our room made up for this initial odd behaviour. We had the yellow room which was quite nicely furbished and spacious. There was also a swimming pool, but I had to take the cover off and put it back myself.

The really awkward moment was when we sat down for breakfast at 8:00 the next morning when Annalie greeted us....and disappeared. When she walked by again 10 minutes later and I informed if we were sitting at the right table she announced quite defensively that she was not making breakfast... We should have requested this the day before... Having cut our loses and chose to have breakfast in town, we saw to other couples staying in the same guest house drive by. Later we learned they had gone through the same embarrassing moment. One of these couples decided to cut their visit a day short as they did not feel like sponsoring this kind of behaviour.

That afternoon, I wanted to go for another swim with my daughter, but found the pool with a group of youngsters not staying in the guest house. They appeared to be family / friends of the host as she was sitting with them. Also other basic services were performed poorly. The room remake was limited to making the beds and upon requesting an iron and ironing board I learned that I could only get an iron.

In short, a nice location, nice rooms, but a host that does not comprehend the concept of hospitality.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank woudo
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Rating summary
  • Location
    5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    1 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
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Additional Information about Waterfront Guest House

Property: Waterfront Guest House
Address: 22 Grewar Avenue, Parys 9585, South Africa
Region: South Africa > Free State > Parys
Hotel Style:
Ranked #13 of 28 B&Bs / Inns in Parys
Number of rooms: 14

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