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“Cold in room, dirty blanket, ignored by personnel”

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Hotel Roncobilaccio
Kiev, Ukraine
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Cold in room, dirty blanket, ignored by personnel”
Reviewed 29 December 2013

Hi, I'm staying in hotel with touristic group and nearly all of us have cold rooms - central heating is either not working at all (you can't turn it on in your room) or is very poor. In my room central heating device is not working. one guy asked reception person what are they going to do and they said they'll fix it, but they did not. I've asked reception person again by myself but there was new person who didn't speak English. Then I've just shown him that it is very cold in my room - but he did nothing. So I'm trying to sleep in room where it's cold, bed sheets and towels are dirty a little bit (something black like eye make-up) and just hope that I won't catch up flu.
Strange, I thought this motel has some level of service, but it does not, it's bad dirty roadside motel, overpriced.

Room Tip: Check central heating in room
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
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English first
Tallinn, Estonia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2013

Good hotel, nice and clean rooms, amazing location in Apenine mountains, wonderful staff and owner and fantastic chef who made very tasty pizza ! Beautiful and helpful Anna made our stay during week in this hotel enjoyable !

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tector10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Roncobilaccio

Property: Hotel Roncobilaccio
Address: Via delle Capanne 1, 40035 Castiglione Dei Pepoli, Italy
Region: Italy > Emilia-Romagna > Province of Bologna > Castiglione Dei Pepoli
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Castiglione Dei Pepoli
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Roncobilaccio 3*
Number of rooms: 86
Official Description (provided by the hotel):
The new RONCOBILACCIO HOTEL that revolutionizes the way you travel the new 3 star Superior Hotel, only trade union structure attached to the gate on the toll motorway A1 Appenninico, between Florence and Bologna, if you travel, you can have a break and thanks to the strategic position of the Hotel Roncobilaccio can reach less than half an hour the city of Bologna and Florence. ... more   less 
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