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“Nice Property in South Goa”

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Kenilworth Resort & Spa
Ranked #2 of 3 Hotels in Utorda
Certificate of Excellence
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice Property in South Goa”
Reviewed 25 September 2013 via mobile

I stayed in Kenilworth Resort & Spa which is located in Ultorda, South Goa. I stayed there for 2N/5D; from 22nd Sept 2013 till 24th Sept. 2013. I stayed in room #124 which is a Presidential Suite. The above suite has multiple views including Pool view and lush green Gardens view. Suite area was very big and spacious. It includes big lobby cum sitting area with nice cane furniture which blends well with nature spread outside windows. Suite has two restrooms / washrooms, mini bar with tea coffee maker. Fresh baked Pizza is available in room through room service. House keeping service was bit sluggish. Also during breakfast service on table was extremely poor. Staff did n't bother to clear tables. Set of spoon-fork-knife-table napkins were given after
demand only. Breakfast menu was bit awkward as we got Matar-Paneer with Poori (Indian Cuisine) which is not the traditional combo. Otherwise breakfast was nice. At pool you have separate areas for adults and children with slides and other children activities. We played with ball in pool which was very entertaining. You can access Sea from beach front in hotel itself. Moreover one can enjoy services of Gym and Spa also which are in-house. You may visit nearby beach also which is 15 mins away from this property. You can enjoy nice food (traditional and sea food) and beverages at Restaurant located outside beach.

This area is very close to Goa Airport .... hardly 20 mins by coach. Only drawback I found is that Panjim is far away from this area. You need to travel for 1:30 hours to visit Bagha and Kalingut beaches and 45 mins for Casinos. Since I had been to Goa many times before and visited Panjim and above mentioned beaches various times, I have no issues with distance.
In all I highly recommend this property and would love to drop in again sometime in future.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AaarDeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 September 2013

The hotel is highly overrated and overpriced the stay was horrible. On my insistence my husband had booked this hotel even when we had to pay more as compared to the other options available. We had booked 2 rooms 1 for me and my husband and the other 1 for my inlaws.
We couldn't switch off the ac or even change the temperature as the water droplets would acummalate every where in the room and the flooring would become slippery. So even if u get chills u have to sit in the room with either a blanket or better stay out of the room.
The rooms are quite small and not as comfortable as they should be as per the rating of the resort.The bed in our room was not a single bed they were 2 beds joint together and even the mattress was a separate on which would keep moving when we slept, creating a huge gap between the beds. I have never seen this in any hotel and in a room which is a double occupancy room. When we brought this to the notice of the staff they did not have a single bed and obvious answer which was expected was we cant help.
The fun and excitement which had already vanished with all this was further ruined by the pathetic and tasteless food. We had taken a map plan ie., brk fst and dinner. Everyday the brkfst was the same with absolutely no change not even a single item was change in 4/5 days. Except i guess 1 day some tasteless porridge was added. We were so bored with the same food (not served hot also) that we managed by eating fruits juices, cakes and bread butter or jam.All other items were tasteless.
Dinner was another horrible experience we had pathetic food.non veg starters in the same weet red sauces with cornflour. After having brk fst and dinner here for 1 day we got so much nauseated with the tasteless food that we literally used to avoid having food here even when we had already paid for it. Ala carte option is thr but its too expensive and of course when u have already paid why would u like to spend money again for the same thing. many ttimes we managed by eating a simple fish curry and rice in any local joint in goa which was 100 times tastier than the food here.
The location of the hotel is also not good no local shacks nearby. For every single thing u have to go atleast 20-30 mins away from the resort. There are much much better options in goa than wasting your money in this place.

Room Tip: Do not waste your money.There are lots of better options available in goa.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank naina2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Management at Kenilworth Resort & Spa, responded to this review, 9 October 2013
Dear Guest,

First and foremost, we thank you for choosing to stay with Kenilworth Resort and Spa, Goa and for sharing your experience with us here on TripAdvisor.

Our resort is situated close to Utorda Beach which perhaps makes it a convenient location for most of the travelers. We perused your review and regret the inconvenience caused during your stay with us. We will investigate the concerns highlighted by you about the amenities in the room and assure you that we will take corrective actions at the soonest possible. Although, our kitchen team has received several accolades in the past, your displeasure regarding the culinary menu has been duly noted and we will work on further enhancing the dining experience for our patrons. We will also request you to share your contact details with us at reservationsgoa@kenilworthhotels.com so that we can take the discussion forward

Once again, thank you for your suggestions. We hope that you would give us another opportunity to serve you with our renewed services.

Best Regards,
The Management
Kenilworth Hotels and Resorts, Goa
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Heredia, Costa Rica
Level 6 Contributor
109 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 22 September 2013 via mobile

We arrive at 4pm and my room was'nt ready be cause they gave my room to a big group that arrived, food was awfull, service ok, room with minibar but not a single snack/beer/wine in it. The pool was under maintanaince but they did not told me nothing, big groups of drunken males ringing the bells of the rooms late at nite. The only thing which was worth was the spa, very good and professional. I really do not recomend this hotel for rest. If they want to give priority to big groups, they must turn into another all-inclusive and just admit groups 'cause it seems thats the interest and the business for this hotel and not to attend foreing people like me (who pays complete rate and not Half like those big groups) simply worst experience ever..... If you are a tourist you better look for some other place where they really care for foreing tourism.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank esteban c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Management at Kenilworth Resort & Spa, responded to this review, 26 September 2013
Dear Guest,

We thank you for choosing to stay with us during your recent trip and for sharing your experience here on TripAdvisor. We are a 5 star luxury beach resort and strive to extend a hassle-free sojourn to our guests.

We regret that your experience with us was not perfect and assure you that we are looking into the concerns highlighted by you. We are known for our impeccable hospitality, as you may have noticed here in the reviews from our guests and your experience is an aberration rather than the norm. We will ensure that your next stay with us is perfect and memorable.

We certainly hope to serve you again when travel brings you to Goa again.

Best Regards,
The Management
Kenilworth Hotels and Resorts, Goa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 September 2013

Stayed with office group of 40 people. Located off a private beach, this hotel has well furnished rooms ( old fashioned though) , big swimming pool, nice ramp to splash down to the pool. It also has a basic gym, tennis court ( extra 400Rs per hr) , football court etc. Playing cricket on this beach was fun! In the mornings, you could also find fisherman catching fish on the beach. The restaurant Service was average but the food was great! They also has some restrictions on operational timings of our event which went past 11pm.
Overall a good stay.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KiranJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Management at Kenilworth Resort & Spa, responded to this review, 23 September 2013
Dear Guest,

Thank you for choosing to stay with us on your recent trip and sharing your review here on TripAdvisor.

It is pleasure to know that our services and facilities were at par with your expectations. Kenilworth Resort and Spa is one of the sought after resorts in Goa located near the Utorda Beach.

We have duly conveyed your kind words for the team who look forward to hosting your stay again.

Best Regards,
The Management
Kenilworth Hotels and Resorts, Goa
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Pune, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 September 2013

This resort is a nice getaway to laze and relax. Our stay was perfect and the families / kids enjoyed the Kenilworth ambience, pool and food to the hilt. Last but not the least we want to thank all the service staff in the all day dinning restaurant and the pool who made our kids comfortable during the stay. The vegetarian fare at the buffet was very good.

We will recommend Kenilworth to our friends and hope to come back again.

Room Tip: Rooms facing the garden, pool, sea are good.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raj7279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajeev S, General Manager at Kenilworth Resort & Spa, responded to this review, 13 September 2013
Dear Guest,

We thank you for choosing to stay with us during your recent trip and for sharing your experience with us here on TripAdvisor. We are glad to learn that you had a pleasant stay with us and that our services were at par with your expectations.

We endeavor to offer opulent comfort and utmost luxury to our patrons through well-appointed rooms that feature latest amenities. Our kitchen team has received several accolades in the past and they are delighted to receive your appreciation for their efforts. We are happy to note that you enjoyed the recreational facilities proffered by the resort.

Once again, thank you for your positive recommendation and review. We would deem it a privilege to serve you again.

Best Regards,
Rajeev Sharma
General Manager
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2013 via mobile

Expect for the attached beach rest all services (indoor games, spa, food, housekeeping, receptionist) inside the hotel are way too excellent. Perfect for family & especially for honeymoon guests. Loved each & every bit

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomasboon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajeev S, General Manager at Kenilworth Resort & Spa, responded to this review, 12 September 2013
Dear Guest,

Thank you for your support and valuable time to share your wonderful experience with us on TripAdvisor.

It is our constant effort to provide all our guests a comfortable sojourn and I am happy that we lived up to your expectations. At the Kenilworth Resort and Spa, Goa you will experience the best of your stay with our garden view rooms and opulent amenities. Bask in the evening sun, laze around the pool or experience oneness at the pristine beach, we have it all to meet the needs of a discerning traveler.

Once again thank you for choosing us your host and we look forward to welcoming you again on your next trip to Goa.

Best Regards,
Rajeev Sharma
General Manager
Kenilworth Resort and Spa, Goa
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Navi Mumbai, India
Level 5 Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 September 2013

The hotel was just amazing....Only 25 mins from the airport...In South Goa which is away from the crowds and traffic...huge pool, tennis court and basketball court.....the beach is touching the property so it takes only 5 mins walking from your room to the beach...really good spread in all the meal times and really wonderful and helpful staff...children friendly and even has a kids activity room with lots of things for them to do...

Room Tip: Chose a room which overlooks the gardens and the pool
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cariappabk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajeev S, General Manager at Kenilworth Resort & Spa, responded to this review, 12 September 2013
Dear Guest,

We would like to thank you for your patronage and wonderful review that has made the entire team ecstatic.

Kenilworth Resort and Spa, Goa offers an array of outstanding choices to the patrons for a remarkable stay. Guests can soak up the beauty of the surrounding from their sea view and garden view rooms, splash around in the outdoor pool, indulge in various recreational activities, unwind at the spa centre or stroll on the nearby Utorda beach. We are pleased to know that all our offerings were at a par with your expectations.

We thank you again for staying with us and reviewing our hotel in Goa on this forum. We hope you would soon visit us for another perfect sojourn.

Best Regards,
Rajeev Sharma
General Manager
Kenilworth Resort and Spa, Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kenilworth Resort & Spa

Property: Kenilworth Resort & Spa
Address: | PO Marjorda, Utorda 403713, India
Region: India > Goa > South Goa District > Utorda
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Utorda
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kenilworth Resort & Spa 5*
Number of rooms: 104
Official Description (provided by the hotel):
The Kenilworth Beach Resort & Spa is the perfect place for a tranquil retreat surrounded by the pristine beaches and exotic tropical beauty that Goa - the land of sun, sea and sand - is known for. The rooms of this 5-star property are beautifully designed to reflect the by-gone Portuguese era. Tradition seamlessly blends in with all the comforts of modern day luxury to make for a highly relaxing and comfortable stay. Step out on to a private balcony over-looking the Arabian Sea and the beautifully landscaped swimming pool. With impeccable service standards, water sport activities and luxurious spa treatments, The Kenilworth Beach Resort & Spa is a delight for business and leisure travelers alike. ... more   less 
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Also Known As:
Kenilworth Resort & Spa, Goa Hotel Utorda
Kenilworth Resort And Spa, Goa
Kenilworth Beach Hotel
Kenilworth Beach Salcette
Kenilworth Beach Resort Goa
Kenilworth Resort & Spa Goa/Utorda

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