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“Good Hotel but lacks hospitality”

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Kenilworth Resort & Spa
Ranked #2 of 3 Hotels in Utorda
Certificate of Excellence
Pune, India
Level 6 Contributor
169 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Good Hotel but lacks hospitality”
Reviewed 3 June 2014

We stayed in this hotel for couple of nights. The hotel looks beautiful, pool is amazing,room sizes are good, food is good too. one thing which kept bothering me during my stay was the lack of hospitality shown by the staff. None of the staff ever smiled while talking or servicing, they all were carrying a very saddened face always. They all were doing their job but seemed that they were not passionate about it.

Otherwise location, beach, facilities and amenities are good particularly loved the Spa do try it.

Room Tip: They anyways ask you to check-out at 11 AM and will not even give you 30 mins extension and check-in...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p1136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, 7 June 2014
Dear Guest,

We thank you for staying at Kenilworth Resort & Spa, Goa and sharing your valuable feedback on Trip Advisor.

We are happy that you were impressed by the architecture and the facilities of the resort. The chef is glad to have pleased your palate. We appreciate your enthusiasm about sharing your views about the service of our associates. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Pursuant to your feedback, we had a detailed meeting with our associates to resurface our core hospitality ideals with them.

Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true "Kenilworth Experience".

We value your feedback in our continual endeavour to offer you better experience with every passing year.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (351)
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English first
Belgaum, India
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2014 via mobile

I have stayed at this resort twice. No disappointment. My kids love the pool, the staff are good along with good food. The rooms were quite big n good. I would recommend this hotel to any one and have already done the same to ppl who prefer staying at this location in goa. I only wish they had some kind of programme for returning customers. Never the less good place to be in.

Stayed October 2013, travelled with family
Helpful?
Thank Specialedition99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, 2 June 2014
Dear Guest,

Thank you for choosing us again for your stay in Utorda, Goa.

We are glad that your stay was as good as the previous stays and your family had a nice time at our resort. The team at our hotel is happy to know that the rooms, service and food was at par with your expectations. Your suggestion regarding a programme for the returning guests is welcome and we will look into the feasibility of incorporating the same.

We thank you for your recommendation and look forward to interacting with you on our Facebook page.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

I was at the Kenilworth resort during mid-may.
The hotel's locality is just the thing you require for calmness and recreation. Around 40 minutes from Panjim,this place has all you require. The service is the best. The food is to die for. The area it's spread over is mind-blowing. The rooms could be a bit better, but all that can be over-looked because of the staff. Not many hotels offer such a service. Only thing is that the activities could be added. The present ones are not that satisfactory. The check-in and check-out is smooth and swift. Definitely a thumbs up. The chef is also brilliant, offering you something if you don't like the buffet spread.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank narangarmeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, 16 June 2014
Dear Guest,

We are elated to receive your positive review.

Thank you for taking out time to write such a delightful review and posting it on this significant traveller’s forum. We are happy to note that you could unwind in the serene surroundings of our resort. It is nice of you to mention about our location, service, food and architecture of our resort.
The entire team expresses its gratitude for your kind works and at the same time are motivated by your review.

We look forward to the pleasure of serving you again during your future visits to Goa.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
2 reviews
Reviewed 27 May 2014

We stayed at the Kenilworth Resort and SPA in Goa for four days in May, 2014. Since we visited in the off season, the prices were great! This is an awesome place to stay at: great rooms, lawns, pool and BRILLIANT SPA! If you stay here, you should definitely plan a visit to the SPA. Great staff, with a very professional attitude about them, and the facilities are awesome too. The pool is definitely one of the better pools i have seen; big and well laid out, with a nice bar in it. The resort also had a very extensive breakfast buffet, catering equally to Indian and Continental tastes. Our stay here was absolutely money well spent!

Room Tip: Most rooms would be lawn facing but you might want a room on a higher level than the ground floor. T...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 370JulianV2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, 29 May 2014
Dear guest,

Thank you for taking out time to share your views after your stay with us.

We thank you for checking-in with us and for sharing your comments. Kenilworth Resort & Spa organizes outstanding stays coupled with superlative services. Our well-experienced associates go an extra mile to offer the best value to our patrons and we are happy that they made your stay memorable. Our patrons can choose to unwind themselves with nourishing spa treatments and spending time in the pool. It is delight to note that you liked staying with us and appreciate various aspects and services offered during your stay with us.

We would like to connect with you through Facebook and twitter where you can easily find us. Do share your pictures with us and we hope to see you soon.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 May 2014

It was a very comfortable stay. Pool, the sunken bar and the pizzeria at this hotel is awesome. Beach is a close walk so works on that front as well! The staff was courteous and made us feel the stay was very hospitable. Guys handling the restaurants must ensure the bills are signed by the guests after consumption at the restaurant itself otherwise that bill seems irrelevant when it is attached in the final invoice without signature.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank T2Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, 28 May 2014
Dear Guest,

Thank you for booking your stay with us and taking out time to share your experience.

It is pleasing to know that your stay with us was at par with your expectations and that you enjoyed our location. Located next to the beach, our resort is sought after by the leisure and business traveller. We are glad that you enjoyed the facilities and services provided to you while staying at our resort. We will also consider your suggestion for implementation.

We will look forward to your next visit and thank you for your patronage. Connect with us through our social media channels for our latest offers.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mangalore, India
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 May 2014

Came in to relax with family and did exactly that. Staff is very flexible with whatever we wanted on reservations, food, drinks, everything

We where there for 3 nights. Got a nice welcome and rushed straight to the pool. As it was 4PM and very hot, we were the only people, but immediately got 4 staff members come there, ready to serve us. Be it ice creams for the kids, the drinks and all served right at the pool

Next lounge the bar. Our favourite hang out and the best staff there. Sorry, I do not remember any names usually, but the guy was great. He not only served the drinks to my wife and me but also served the kids with whatever they wanted like fruits, cartoon on the TV etc

The beach is serene with very less crowd that is generally from a could of resorts around, but had support of life guards all the time

Breakfast was good, but we had lunch and dinner much better. A lot of choices and heavy food. Take the 3 time meal option if going there for 3 days or less. If you are going to stay there for a longer duration, prefer only the room with breakfast option

They serve with a genuine smile. All worth it!

Room Tip: Go for the first floor super deluxe rooms
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashishmlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, 28 May 2014
Dear Guest,

Many thanks for staying with us and sharing your experience.

It was a delight to have you and your family at our resort. It is good to know that our resort’s ambience, buffet spread and services added value to your stay. We are glad to know that you loved the personalized service provided by our associates. It is our motto to respond to our guests requests in the perfect manner for giving them an unforgettable experience of staying in Goa. Your appreciation acts as a true source of motivation for us and will let the fellow travellers know about our hospitality.

We look forward to welcoming you and your family with par excellence hospitality on your next visit.

Best Regards,
Vishal Khosla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
2 reviews
Reviewed 22 May 2014

Excellent ambience and even better staff. Nice place to relax and unwind - perfect holiday destination. Food is great and service is superb. Special mention for their Chef Mr Thakur who made our stay a gastronomic experience. This is our repeat visit to the property and intend to visit again. Enough activities to keep every one in the family happily engaged and people who love solitude can also have their fill with the waves giving soft background music!!!! Keep it up.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hariharan_rail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, Resort Manager at Kenilworth Resort & Spa, responded to this review, 23 May 2014
Dear Guest,

Greetings of the day!

We thank you for your continued patronage and sharing your feedback on this forum. It was a pleasure to be your host.

Your kind appreciation about our services indeed is a testimony of our efforts and we thank you for it. We are also glad that we could enrich your experience with our wonderful location and delicious menu. Our team in the kitchen strives to please the palate of the most discerning diners from all around the globe and your special appreciation of their effort has inspired them.
Our objective is to provide guests with an array of accommodation options, dining outlets, recreational alternatives and provide a refreshing respite. It makes us happy that our offerings were at par with your expectations and you had a memorable sojourn.

We greatly value your patronage and thank you for endorsing our services and products on this forum. We look forward to hosting you whenever travel brings you back to Goa.

Best Regards,
Vishal Khosla
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kenilworth Resort & Spa

Property: Kenilworth Resort & Spa
Address: | PO Marjorda, Utorda 403713, India
Region: India > Goa > South Goa District > Utorda
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Utorda
Price Range (Based on Average Rates): £
Hotel Class:5 star — Kenilworth Resort & Spa 5*
Number of rooms: 104
Official Description (provided by the hotel):
The Kenilworth Beach Resort & Spa is the perfect place for a tranquil retreat surrounded by the pristine beaches and exotic tropical beauty that Goa - the land of sun, sea and sand - is known for. The rooms of this 5-star property are beautifully designed to reflect the by-gone Portuguese era. Tradition seamlessly blends in with all the comforts of modern day luxury to make for a highly relaxing and comfortable stay. Step out on to a private balcony over-looking the Arabian Sea and the beautifully landscaped swimming pool. With impeccable service standards, water sport activities and luxurious spa treatments, The Kenilworth Beach Resort & Spa is a delight for business and leisure travelers alike. ... more   less 
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Also Known As:
Kenilworth Resort & Spa, Goa Hotel Utorda
Kenilworth Resort And Spa, Goa
Kenilworth Beach Hotel
Kenilworth Beach Salcette
Kenilworth Beach Resort Goa
Kenilworth Resort & Spa Goa/Utorda

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