We stayed at this hotel in February 2011. On arrival the hotel & staff seemed very pleasant and we thought that we had made the correct choice of hotel - this all very quickly changed!
After the farce that was the check-in procedure - it took the bell-boys almost 40mins to bring our luggage up to the room - which after a 18 hour trip was the last delay we needed.
The room itself was not too bad but the bathroom was in dire need of refurbishment and shower curtains needed to be changed. The hotels general cleanliness was also brought into question when we spotted a rodent dash across the lobby during our stay.
Throughout our stay we experienced a two tier level of service the British and Local guests were given a lower standard of service to that of the Russian Guests. There were signs displayed in Russian showing various discounts available to them but this was not available to English or other nationals. When questioned there was no reasonable explanation given and the sign simply removed from our view.
After bringing up the matter of the poor service we then went on to feel victimised as each time we walked past certain staff they would look in our direction, usher other members of staff to them and proceed to obviously talk about us.
Having stayed in may hotels (5* and less) around the world this is the first time I have felt the need to write a poor review of a hotel. Having paid amost $2000 for the bed and breakfast rate - I feel utterly let down - and we will NOT be recomending this hotel to others.
- Official Description (provided by the hotel):
- The Kenilworth Beach Resort & Spa is the perfect place for a tranquil retreat surrounded by the pristine beaches and exotic tropical beauty that Goa - the land of sun, sea and sand - is known for. The rooms of this 5-star property are beautifully designed to reflect the by-gone Portuguese era. Tradition seamlessly blends in with all the comforts of modern day luxury to make for a highly relaxing and comfortable stay. Step out on to a private balcony over-looking the Arabian Sea and the beautifully landscaped swimming pool. With impeccable service standards, water sport activities and luxurious spa treatments, The Kenilworth Beach Resort & Spa is a delight for business and leisure travelers alike. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, LoveHolidays, TripOnline SA, Expedia, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Kenilworth Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kenilworth Resort & Spa, Goa Hotel Utorda
- Kenilworth Resort And Spa, Goa
- Kenilworth Beach Hotel
- Kenilworth Beach Salcette
- Kenilworth Beach Resort Goa
- Kenilworth Resort & Spa Goa/Utorda