I had made reservations at Hotel Supreme ,Goa on 17th OCTOBER 2013.for three nights from 25th Dec for two rooms through Make my Trip.(MMT)Three days before departure we spoke to one Mr.Plazio,a staff of the hotel over phone, who assured us that the accommodation was confirmed and asked us to scan the voucher and send it to the hotel mail id.We scanned the conformation voucher and sent it to the hotel.There was no response .
On the day of arrival i.e.Dec 25th at the hotel ,we produced our voucher. We were shocked when the reception staff Mr.Arif and Mr.Aswin(who was the rudest) told us that that there were no rooms available. We pointed out about our early reservation through make my trip and questioned them as to how they can deny us rooms.The reply was " You have booked and paid money to make my trip not us.You ask them.We have not received any communication from MMT.We can make alternate accommodation at a nearby hotel for today." We were shocked.We tried contacting MMT but there were was no response.
After repeated requests and arguments,those people had their way .We had no other way than to move to the other hotel which though had average rooms, the staff were much more courteous. .The next morning we came back to the hotel Supreme only to hear that there was still no room available. The staff told us to leave our luggage in the lounge which we refused.Finally they gave us one room 102 which had probably just been vacated and handed over to us without cleaning.They promised that we would get another room by evening.So we put our luggage in the room by ourselves.No boys were sent to move the luggage.
In the evening when we returned after sight seeing we were given room 202 .The room was not cleaned up.Sheets and towels had not been changed.Toilets were not cleaned.After repeated requests they sent someone to clean up.Though separate house keeping intercom numbers were there,it was always the rude front office staff who would pick up the calls and managing the house keeping.The rooms were very small,the so called pool was dirty.The food was just okay.
It is a pity that this hotel with staff having no ethics or etiquette are a part of Make my trip a reputed organisation.Our trip to Goa definitely had unlimited memories of rudeness and uncourteous behaviour extended by a hotel under their banner .
The advice to travellers is don't go to Goa especially during peak season as people are out there to cheat and fleece your money as this is the only time for them to reap a good harvest.
If you have decided to go ,please avoid this Hotel Supreme ,Vasco totally .Your holiday will become a nightmare.
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- Also Known As:
- Hotel Supreme Goa/Vasco Da Gama