Big, spacious, clean rooms
Centrally located in Vasco
1. Had to call up almost 7 times to make a reservation. Each time I called to confirm, the staff would say there was no reservation made under given name! And I had to re-reserve
2. FINALLY managed to book the room for day rate which the staff that I spoke to told me is 24 hour check in. Got email confirmation that we were scheduled to check in at 1am (after our wedding) and checkout at 10pm (in time to catch our flight to our honeymoon).
We checked in with no hassles. At around 12 pm, we got a call from reception saying we need to check out! We explained to them that we booked the room for the 24 check in rate and were scheduled to check out only at 10pm. They claimed there was no such thing! We went downstairs and showed the written confirmation email to the manager. He agreed that it was valid but claimed that the room had been booked by some other guests and thus we needed to move out! After exchanging words, he relented that we could stay till 6pm.
None the less our first day together as a married couple was ruined.
Terrible, unreliable service. Do not be surprised if on arrival they tell you there is no such booking in your name or worse still- they oust you out before time!
- Official Description (provided by the hotel):
- The HQ presents a unique perspective on four star hospitality and comfort. With modern rooms, busy conference halls and buzzing restaurants, The HQ offers an irresistible blend of business and entertainment. Experience the vitality of Goa right from the room you stay in, to the cuisine you feast on, to the people you meet. In short, The HQ is the place where its all happens. ... more less
- Reservation Options:
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- Also Known As:
- The HQ Goa/Vasco Da Gama