I stayed here on the 26-27th August 2014 my first impressions of the hotel was wow. The drive and entrance to hotel was impressive and bearing this in mind I was expecting great things of this place.
Unfortunately the impressions ended there. The place was screaming out for an update the reception certainly needed it, it seemed to have been untouched for a long time the dining area looked liked it had some work done, but just careless attention to detail kind of let it down. The room which we stayed in for the night pretty grotty, bathroom didnt look like it had a proper clean in a while and the whole feeling to the room was that it felt dark and dingy.
Service was pretty good. Girl that checked us in was very polite, altho she looked well presented she didn't seem like she was the person in charge. this was the theme while we stayed there it seemed like there was a lack of managment.
We decided to have dinner straight away, the problem here was we were seated at a table in the restaurant by the same girl that checked us in she also got our drinks which meant she was also working the bar, and she took our order and she was the waitress for the evening. Wether they knew it was going to be a quiet night or not i dont know but to me it just seemed a bit strange she was doing everything. If a few more people checked in or wanted to eat she definitley would have struggled but I'll give them the benifit of doubt as she was very pleasant.
I can see why people are giving low ratings to this place as some people aren't prepared to over look some of the things that I did. It certainly has so much potential and it would be a shame with just lack of attention to detail and need of updating drags this place down. I would certainly come back again but only if they addressed these issues.
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- Also Known As:
- East Ayton Hotel East Ayton