I was really looking forward to this place and it turned out to be a huge disappointment. The girl, Magda that works the front desk is a legitimate sourpuss. When I arrived in my room the internet wouldn't work. I went out and told her that the internet wasn't working. She rolled her eyes and turned around and pointed at the light on the modem and informed me, "no, it's working." I tried explaining to her that it worked in the lobby, but not in my room. Perhaps I'm too far from the server? She rolls her eyes again and begrudgingly grabs a set of keys off the wall to move me to another room. When we get to the room, she can't unlock the door because the keys don't work properly. She asks the nearby maid to open the door with her keys, then leaves me with the set of keys that didn't work. Not surprisingly, when I tried to lock the door 10 minutes later, the keys didn't work. I went out to tell her, which earned me another exasperated eye roll and a mountain of attitude.
They have signs all over the front desk saying they're not responsible for anything that goes missing if it is not left in the safe, and they make you sign a waiver releasing their liability. Good luck trying to get a safe with a key that actually works. I was too intimidated to ask given that I had already clearly irritated this girl with all of my "needs" (read: basic, promised amenities), which made me very uncomfortable leaving my valuables in the room.
The free breakfast is terrible and the coffee is worse. I got sick from eating a salad at the restaurant. The only reason I gave this place any stars at all is because it's the cleanest in Jinotega. That being said, it's extremely over priced given the incredibly poor service.
- Official Description (provided by the hotel):
- MISSION "Hotel Café is a tourist company, committed to human capital, the environment and the community. We generate decent work sources, support the socio-economic and cultural development of our region and make good use of natural resources to maintain sustainability. VISSION We want to be a company with modern technology in the hotel industry, where our commitment is that our customers are always satisfied by regularly updating the services we offer. Committing ourselves to be always at the forefront of tourism innovations SUSTAINABILITY VALUES The values are interrelated and differentiate us by the quality of our daily services being the base of our Business Culture. We are committed to meeting the expectations of our guests. Respect all our guests, partners, suppliers and community members to promote harmonious relationships. Integrity in each of our actions, to resolve situations with honesty and rectitude. Innovation aimed at offering modern technologies and facilities to make your stay in our facilities really comfortable. Responsibility for the environment, history, culture and idiosyncrasy of our people in order to maintain the sustainability of tourism in the Northern Zone of Nicaragua. ... more less
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