What a mix up, the web site for the hotel Zleep Ishoj states that they have a 24 hour reception desk, this turned out to be a computer! We arrived at 22.30 on the 30th June after previously booking and paying for a double room for 3 nights. There was no indictation as to what we needed to do to check in and found the whole thing very confusing when we arrived. We were left stood in the foyer to the bycenter shopping centre with a locked door to the hotel and a computer. We were instructed to use the computer and fill in all the details it requested on the screen, the computer asks for booking reference that we didnt have ? all the computer was telling us to do was unable to verify please see reception ( what reception it closed at 22.00hrs) we were stranded in the lobby for over an hour together with some other people that had arrived and got the same problem. We all decided to call the number listed on the sign above the computer only to be hung up several times by the operator. One couple with children resorted to booking another room and paying again just so they could go to sleep, we tried this but the computer said no more rooms available. Luckily 2 local Danish men came to our assistance and rang the number listed again & demanded in danish that the operator help us. 10 minutes later the security guard from the by center arrived to try and let us in, he managed to get access to the reception and get a key for a room that the operator had told him to use. He let us in and quickly disappeared, the room was a disgrace the beds had not been made, bed linen was dirty, towels were dirty and it was obvious the room had not been cleaned since the last occupts had left, we had no option but to stay in the room has the security guard had the only key. (worst night spent in a hotel room ever) next day offered a different room but a smoking room as no others available until later that day so had to take it or miss even more hours out of our holiday. Not a pleasant experience at all. There is no tea/coffee facilities in the rooms or in the hotel after 10pm, and if you walk out of the hotel into the shared lobbies with the shopping centre it is disgraceful, we found empty pizza cartons and stale food thrown all over the place, didnt make you feel safe I am afraid. Copenhagen is a wonderful place but I would not return to this hotel.
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- Also Known As:
- Zleep Ishoj Copenhagen
- Copenhagen Zleep Ishoj Hotel